Preferred Patron Loyalty

Pros

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons

The tablet interaction with software isn't working like I had anticipated.

Pros

This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual.

With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.

Cons

Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays.

With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.

Alternatives Considered

Reasons for Switching to Preferred Patron Loyalty

Pros

nothing really at all. At first they were helpful, but then...

Cons

difficulty of creating newsletters, they were not flexible inworking with our needs.

Pros

Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace.

Cons

The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support.

Alternatives Considered

Reasons for Switching to Preferred Patron Loyalty

Pros

We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.

Cons

Do not have any negative things to say about the software or support.

Pros

- Easy to implement
- Easy to use - very intuitive
- Ease of registering new members
- Allows instant communication with all members for distribution of important information
- Encourages return visits from customers

Cons

- Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot
- There could be some improvement to the Campaign module for event based activity.

Pros

The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.

Cons

I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.

Pros

Easy to navigate and helpful staff. Always good to walk me through my learning and questions

Cons

I feel there is more available that we are not utilizing and knowing more of what all the features are would be nice.

Pros

Easy to implement and our customers are very pleased

Cons

We have never had any issues, its a great product and very successful. I am impressed

Pros

help expand our customer base
easy to communicate with then on customer programs
the referral program makes it easy to introduce new customers from our existing customers

Cons

overall the program has worked for us. in the beginning we had a handful of question that were handled by the product rep.

Pros

It has everything I need to track my customers in my small business. It allows me to send them text messages and email marketing. In addition, I've scheduled automated text marketing to invite them to return when my customers haven't been in in a while.

Cons

Can sometimes be difficult to determine where I need to look for certain features. When this happens, I simply reach out to our rep, who quickly assists me.

Pros

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons

I have not come across anything that has caused us issues.

Pros

Reliable, free trial, affordable, ease of use, powerful but simple.

Cons

I wish it was integrated with our POS software so there is less manual entry. That said, I believe they told me it was an option I could pursue. If that option is available, we haven't pursued it yet.

Pros

We are beginning to use it. The enrollment process and configuration have been easy and tailored to our needs. My best compliment so far is our Account Manager, [SENSITIVE CONTENT]. We are also thankful to [SENSITIVE CONTENT], who was our initial point of contact and presented the program to us.

We work at a very fast pace and needed to launch this program in a very short period of time. From day 1, [SENSITIVE CONTENT] worked with us with an extremely tight timeline and made all the processes run smoothly. He is knowledgeable, professional, kind, easy to work with, skilled, and offers the best customer service we have experienced in a long time.

We cannot thank [SENSITIVE CONTENT]enough for his incredible work and support to us. We look forward to continue working with him!

Cons

None so far. Everything has been great so far.

Pros

The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team!

Cons

Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.

Pros

its easy to keep track of services of each client as well as how often they come. Keeping track of clients that haven't been here in a while is also a very useful tool in keeping in touch and reminding them that you are here

Cons

not useable on a mac. It would be much easier if i could access the software from any computer I have. Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system

Pros

This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized with a mailing during the customer's birthday month with additional discount offer.

Cost of the entire program is very low considering its many facets. Help is always abundant, friendly and immediate when needed.

Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users. Our customers welcome each email and we have only received positive feedback. Our customers truly seem to appreciate the direct and immediate rewards.

Cons

We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile

Pros

Ease of use and ll the data i get. I can have sales that cater to a specific type of customer. To promote a sale, for example, I send one email and I'm connected directly to thousands of customers.

Cons

Not much to dislike. The program is great very easy to use, extremely functional. I am very satisfied and I'm also aware that I haven't used it to its full capability.

Pros

After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs.

Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could.

The most exciting feature of this program is the email capabilities. It allows us to pinpoint marketing to specific groups of customers, regularly and easily, thus avoiding email burnout.

Cons

We have encountered no problems with Patronflex.

Pros

This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients. We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients.

Cons

Can't think of anything negative! We are happy!

Pros

Great value for the dollar, start to finish customer reps. have been very available always to help us out. We just use a basic program but it is SO customizable! Just using it in our basic way it is a big improvement over our previous program. I looked at 3 other companies and as I said glad we went with Preferred Patron!

Cons

The only thing I could think of that would have helped would be better local customer recognition. Your program is you own very customizable and easy to monitor and improve. For the small amount of effort I have put into this it has delivered.
Also maybe more POS might be nice to see more examples by business type.

Pros

Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost.
Brett has been wonderful to work with.

Cons

It does not pull the info directly from our DMS. But neither does anyone else I have researched.
I don't want any dealers in my market to know about Patronflex.

Pros

We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

Cons

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

Pros

We have been using the program for over 8 years and it is easy and user friendly. We have 5 locations and it makes it very easy to use and share customer info with in our organization. [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything.

Cons

none at this time

Pros

I have used Preferred Patron for my Loyalty Rewards program since October 2017. It is a great system and a program that I use every day. The program is easy to use and explain to customers. I cannot say enough good things about the program and the company.

Cons

Nothing that I can think of. Preferred Patron has provided everything I can expect from them and the software.

Pros

Preferred Patron is easy to use for me and my customers. It lets me reach customers through texts and emails with different deals. Customer service is great, and my account rep always helps fast. Managing customers is easy now.

Cons

None – I love using it, customer support is awesome.

Pros

Customer support is incredible, And helping setup was very easy; although there are so many things you can use it for, we still have not made full use of the program.

Cons

I would say, in general, with any complex program, there are many things that you can use this program, so needed to decide what parts of the program are needed and prioritize them.

Pros

Great API that allows us to use the software with multiple different companies. Everyone has always been helpful and ensures that we are loyalty program is successful.

Cons

None. Our staff and customers love our rewards program.

Pros

The ease of usage for management and for our customers is really what sets PPL apart. The customer service is excellent as well.

Cons

The tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.

Pros

The overall solution has been great for our business. We have seen an increase in business since using Preferred Patron.

Cons

We have no cons - we love everything about Preffered Patron.

Pros

Highly flexible and configurable platform with ease of integration through powerful API. Customer focussed support and account team willing to go the extra mile. We have integrated the platform for multiple clients and it has been well received.

Cons

None to report with the platform and from our clients

Pros

Customers love the loyalty program, works great for my business

Cons

Nothing as of now it's great. I love the program

Pros

Super easy to use and very user friendly - very easy to set up and great customer support

Cons

The only con would be that I wish I started using this software sooner.

Pros

I’ve been a Preferred Patron Customer for over a decade. They’ve always provided me with excellent service. They’re professional, efficient, courteous and accommodating.

Cons

I wish it integrated with Clover POS, but have found a work around

Pros

We have been using Preferred Patron for almost 10 years. The program has been very easy to learn and implement. I am a very picky consumer, but Preferred Patron has never fallen short of my expectations. Customer support has been absolutely outstanding, especially [sensitive content hidden], who is extremely knowledgeable and personable. I have never had any trouble getting in touch with a live customer service representative and they have been incredible fast in answering all my questions. I would highly recommend them to any business in need of keeping track of customer rewards.

Cons

There is nothing negative I can say about Preferred Patron.

Pros

- Very high level of communication and support from all of Preferred Patron Teams.- They are willing to climb over mountains to help resolve issues.- Preferred Patron made it a true partner experience right off from the beginning.

Cons

none so far and wanted to stay that way.

Alternatives Considered

Reasons for Switching to Preferred Patron Loyalty

Pros

Preferred Patron is a great option for rewarding preceptors that assist with the development of students. It allows them to see that they are valued and we appreciate all that they provide to our students.

Cons

Ensuring that we are maximizing the use of the tool

Pros

Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.

Cons

I wish I had known about Preferred Patron sooner and not wasted my time with any others.

Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Pros

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Cons

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Pros

Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers.

Cons

Would love to be able to edit and send marketing emails from my iPad! I rarely use my laptop anymore so this would definitely help better manage my time. Also the ability to schedule multiple marketing emails at a time would be helpful.

Pros

The software is very powerful but easy to use. Good functionality and good reports along with cloud storage make the software pretty much worry free. The user also owns the data, so if you decide it doesn't work for your company, you get to keep the data. New staff members are able to use the software within minutes. Also, the technical support is fantastic. In a world where most tech support is lacking, the people at Preferred Patron pick up the phone and work with you until any problem is fixed. A rare thing these days.

Cons

I really don't have anything bad to say about the software. If I had to pick one thing, I guess the software updating process could be a little easier and/or automated, similar to Windows updates.

Pros

Even though it was not the easiest for me, as a non-technical person to learn, once [SENSITIVE CONTENT] with customer service walked me through it, I felt much more confident and I really liked the product. It's easy for our customers to use and that is the most important factor.

Cons

No negatives, once you learn how to use the program, it's pretty easy.

Pros

A perfect combination of a loyalty, customer retention and promotion systems. Our business has grown faster since using this product and I feel its worth every penny and then some ! The platform is always receiving improvements that make growing our business even easier. Customer support for this product is excellent ! They spend as much time as needed to help you through any issue or question...not that you'll need a lot of support but its nice to know its available !

Cons

The only real gap is more accessible documentation. The support for this product is amazing, however at times I feel that having some form of online or quick access information on some of the features (especially new ones) would be helpful. This being said, a quick call to customer support has always proven successful.

Pros

I like how easy it is to create SMS text message marketing campaigns. The customer service is top notch. I went to send out an SMS blast on Thanksgiving and I didn't have enough credits.

Cons

The templates for email blasts are very confusing. It is not user-friendly. I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.

Pros

I like the verifying e mail toggle to make sure that the clients have given us a good email address.

Cons

the birthday and miss you points we have set up does not always work. I have to make sure I click the correct points in 2 different places to make sure that the points take effect

Pros

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

Cons

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

Pros

The program is very easy to use. It has most of the functionality of even higher priced competitors. The backend compatibility with Tango Card makes transactions easier. The level of service provided by Preferred Patron is excellent.

Cons

There are no issues that jump out. We are happy with the software.