Semper
4.3
(138 Reviews)
Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase...
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About RDPWin
Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium, VR parks, campgrounds, private residence clubs and corporate housing.
RDP's Internet Reservation Module (IRM) can provide properties with a commission-free Internet booking engine. RDP’s customers aren’t required to pay commissions on reservations made directly from their website. The Mobile IRM optimizes the guest booking experience for tablets and smartphones.
RDP also offers a comprehensive front office and reservations suite, owner accounting, payment management, housekeeping management and a fully integrated work order application. The solution provides the provision of both short term and long terms reservation.
Resort Data Processing is backed by a support and installation team. They have experience with customizing professional services plans to meet a company’s unique needs.
RDPWin pricing
RDPWin does not have a free version but does offer a free trial. RDPWin paid version starts at US$500.00/month.
Starting Price:
US$500.00/month
Free Version:
No
Free trial:
Yes
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Verified Reviewer
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 21/3/2018
Multi-Ownership Management Features
Pros
This software has a the unique ability to track and run reports for individual units. If you are using Property Management System to rent/lease multiple units that have different ownership structures this is great software to do so.
Great value for any small-mid size property that is looking to update old software.
Cons
Up-front costs are much lower than other PMS for hotels but this system requires you to host on your server. There was no cloud options for running the software (This may have changed since we put this system in place in a hotel setting in 2011 and used it until 2013).
Response from Resort Data Processing
As of 2013 we do offer cloud solutions as well as great value compared to other cloud based PMS systems.
Replied 3/4/2018
Verified Reviewer
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 12/10/2018
RDPWin software review
The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.
Pros
RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.
Cons
The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.
Verified Reviewer
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 12/4/2018
It is okay, does what we need
It is easy to learn and maintain
Pros
It has multi-functionality for guests, it has ease of use when checking guests in and out. The in-house stats screen and the availability screen are very helpful tools. The amount of reports that can be created for the individual properties is also a GREAT feature of this system. The emails for "Tip of The Day" are awesome!! I have learned so much through these helpful emails!!
Cons
Too many options , it has a lot of glitches. You cannot add a guest name . To add a guest you have to create a reservation, this can be time consuming. Company fields are group fields instead of being separate. When balancing inventory you have to pause the entire system and every department to accomplish this task which in a 211 room hotel is cumbersome.
Verified Reviewer
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/1/2019
RDPWIN
Pros
I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.
Cons
Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for
Heather
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/4/2018
A quality product that is easy to use. Great customer service.
Very adaptable and easy to use. Great service.
Pros
The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.
Cons
More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.
Verified Reviewer
- Industry: Hospitality
- Company size: 201–500 Employees
- Used for 1+ year
-
Review Source
2
Reviewed on 23/10/2018
Customer Service Insists on Using MST Instead of Customer's Timezone
Overall, we are glad we switch away from it and now use SMS|Host, even though Springer Miller has awful support.
Pros
It had been used in place out resort for years and it was catered toward ski resorts, which we are.
Cons
I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind.
Verified Reviewer
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 19/10/2018
GREAT Booking Software
We could not run our resort without RDPWin!
Pros
RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze.
Cons
RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages.
Humberto
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 23/8/2019
old fashion PMS
It was a good experience, though it had a long learning curve. The software is not as intuitive as others but does the job that is meant to.
Pros
A lot of options for reporting. Connectivity with third party apps. Customer support follows up to your needs
Cons
Expensive software. Old look for today's standards. No cloud service at least on the version I had to use.
Verified Reviewer
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 16/4/2018
It has a lot of features, almost too many that could have been avoided or been featured in...
Pros
The ability to sort and export lists easily. The customizability is perfect. especially when it comes to something as easy as lists
Cons
The System is slow and has too many tabs. I think that having so many tabs slows down the features and cause things totake longer. Lots of reports are duplicated
Verified Reviewer
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 4/9/2018
RDPWin review
The ease of use was amazing and I would recommend it to any sort of business that needs a reservation programs.
Pros
It is very user friendly. I like all of it features. Great for camp and conference centers.
Cons
Honestly, there was not anything I DoD not like about it. I was sad when my company switched to Camp Brain.
Alison
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/4/2018
RDP is pretty easy to navigate.
Pros
I love how simple it is to use. Very easy to train new FD agents on. The tape chart is a great feature.
Cons
Tracking who touches what in a reservation. Not the biggest fan of the Crystal Reports, however I could use more experience in this area and then my opinion could change.
Mark
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 24/10/2018
Solid Product
I've been using RDP for approx 13 years and it's generally a solid, reliable platform. It's easy to us and offers comprehensive reporting and custom reporting should you require some speific data. Support is always helpful, even if they cannot immediately fix the problem. I've come to know a few of the team and they're really nice folks. I'd recommend RDP.
Pros
Functionality. Reporting. Reliability. Support
Cons
Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.
Mike
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 19/10/2018
Go deep
Very good. It does a lot and since it’s been around awhile - incorporates many many of the business rules needed fir our resort. And there Lots more there that can be used, and will - as time permits.
Some more recent software we’ve used - is simpler to get up and running with less time investment - but it doesn’t let you go too far.
Pros
If you learn how how and commit the time to it - everything is open to configuration and customization.
Cons
Non-active history can be annoying and cumbersome
kim
- Industry: Leisure, Travel & Tourism
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/10/2018
Great program
I have used RDPWin for over 10 years, with two different companies, both of which sell timeshare and have multiple properties. RDP fits the bill for us with multi locations and different types of inventory - regular hotel/timeshare and fractional
Pros
The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.
Cons
Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting
Ryan
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 16/4/2018
Powerful tool with archaic platform based handicaps vs. newer modern equivalents.
Growth
Pros
Works very well in and individual condo ownership environment with regards to reservations, sales, and operations.
Cons
Reporting is un-modern and difficult for non Crystal report gurus. RDP-centric parameters only known to RDP support make adaptability or customization very difficult for end users in an analytical and data based industry.
Janet
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 17/4/2018
I find it very useful..but it is the only hotel software I have experience with
Pros
it is user friendly. And the tech support is very responsive. The variety or stock reports is very good for accounting purposes
Cons
setting up rate plans and syncing with wholesalers etc can be confusing. The Owner system does allow for enough space to include more than one email address when emailing statements to owners.
Cassie
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 16/4/2018
Very disappointed.
None.
Pros
The format and the layout is very easy to use and accessible. Other than that I'm not happy with the service.
Cons
I receive daily glitches and error messages, the system freezes constantly. Technology support has been working on this issue for months now with no avail.
Jennifer
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 12/10/2018
Great software program for any industry!
RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.
Pros
RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.
Cons
The system controls and functions can be difficult to figure out yourself.
Grace
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 23/10/2018
Worked for us!
They were a good fit for a while. Their support was very responsive.
Pros
We were an independent hotel for 17 years and we used Rdp for the last 8 years. They are responsive and a good fit for an independent property.
Cons
We needed a better online presence. They did not merge with Best Western when we decided to become members. We had to switch.
Kamila
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 11/4/2018
Been using for over 10years and I love it!
Pros
This product is very easy to train new staff members on the team and user friendly. No trouble maneuvering through the areas.
Russell
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
2
Reviewed on 16/4/2018
Short of perfect, but it does the job
Fix the glitches and make your customer support easier on the caller, we're all busy running hotels here!
Pros
I liked the way the interface looks, it's very appealing. It's easily navigated and has a pleasant layout.
Cons
The glitches. Like others that worked with me when I used this system, I hated the persistent glitches, primarily between RDP and any POS software. Manually entering tickets onto reservations really gets old.
Alexander
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 10/4/2018
Easy to learn, hard to master. Top notch fundamentals, advanced skills require training.
Pros
It's very simple to get into a routine with RDP. Once you understand the basics, RDP's straightforward nature helps your fundamental yet crucial tasks become second nature.
Cons
While RDP does well generally speaking, it's the learning of advanced techniques that is difficult. When a situation that is atypical arises, it takes us more time than we feel it should to arrive to a solution. Oftentimes we must contact RDP's support to learn how we should handle a specific situation, and because there are an infinite number of different scenarios, it gives us hardship whenever the well-paved road gets a little bumpy.
Todd
- Industry: Real Estate
-
Review Source
4.5
Reviewed on 5/11/2014
Really Happy with RDP!
Pros
RDP has been a great product for us! I have been using RDP for all 11 years I have been at the property, and it is a very user-friendly system to pick up and learn. The support team is always great in answering my questions and helping fix issues that pop up.
Cons
My only complaint is that it is sometimes hard to get a hold of the salesforce. I do realize the sales team is small, but emails and phone calls can go unanswered for days and sometimes weeks. Also, like some of the other reviews, sometimes a quick phone call into support is all that is needed, and it still means creating an internet ticket. They are great about responding to work tickets, though.
Nick
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
4
Reviewed on 12/10/2018
RDP
Detailed!
Pros
Range of reports
Cons
No direct integration with QuickBooks.
Nick
- Industry: Hospitality
-
Review Source
4.5
Reviewed on 11/9/2014
Great System, meets our needs
Pros
It has a large menu of features, which is important to us, as we have a variety of properties. The system is easy to use and easy to train on. Best of all, it has proven to be reliable RDP support has been very good and managed to address all of our issues, few though they have been, with a single phone call.
Cons
Reporting could be easier. Crystal is way too complicated, and the stock reports do not cover some of the things we need. Support should be open 24/7, sometimes only a phone call will do.
Nikki
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 13/4/2018
I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to...
I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.
Pros
I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy.
We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver.
I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable.
We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.
Cons
One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders.
We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.
Pati
- Industry: Hospitality
-
Review Source
5
Reviewed on 2/8/2014
RDP Has Been Great for our Resort Property Management!
Pros
The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.
Cons
The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.
Darcy
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 22/10/2018
RDP
RDP support and staff has always been extremely responsive.
Pros
The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.
Cons
Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.
Sharon
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/4/2018
RDP is user friendly and has tons of excellent reports. Very knowledgeable and helpful...
Lots of great reports.
Accurate and convenient month end reporting
Easy and seamless reservations from start to finish.
Quick view a great tool.
Realtime online bookings.
Integrated information.
Great process and efficiency.
Accurate real time information.
Hassle free management of bookings.
Seamless Group bookings.
Pros
I love the tape chart and how easy it is to move reservations around....one click and completed.
Easy to figure out from beginning to end of reservation being made for beginner to administrator.
Great staff to deal with from installation to daily use.....fast and efficient.
Cons
A lot of custom programming.
When searching under find a reservation and you search a common last name and you have to hit the arrow to the next page it always says "RDP has encountered a problem. We are sorry for the inconvenience."
You can go Comp to Pre-assign or Inventory but you can not go Pre-assign or Inventory to Comp.
Kelly
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/4/2018
Overall I feel that RDP is a quality sofrware. I feel that there should be more training...
Pros
RDP has become much more reliable, and user friendly over the last 7 years I have used the software.
Cons
Each time there is an update we experience a new set of issues. We typically lose something that is useful to gain something that may or may not increase functionality.
Joe
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/10/2018
Benefits of RDP
RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.
Pros
Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.
Cons
The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.
Alli
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 12/10/2018
Stuck in the 90s
RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.
Pros
RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.
Cons
Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.
Theresa
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 16/4/2018
RDP is a flexible software product for the vacation rental business.
Pros
The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.
Cons
The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.
Jenifer
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/10/2018
Great for independent hotels and resorts!
We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items.
Pros
This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.
Cons
The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.
Jordan
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 11/4/2018
works but is not without its kinks. Rates changing randomly, updates cause more problems than...
I could check guests in/out of hotel
Pros
The software is relatively easy to learn and navigate. functions mostly as it should. staff is friendly when available
Cons
No real 24 hr support without fees. Cant even upload a support ticket on the weekends or overnight which is kinda ridiculous.
Response from Resort Data Processing
Hi Jordan,
We do have our support portal open 24/7. While we do charge a fee for after hours calls you could submit a ticket and we will assist you as soon as we can, often within the next business day.
Replied 13/4/2018
John
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 13/4/2018
Modest improvements over the last few years
reasonable cost
Pros
1) Online Booking 2) Yield Management Capabilities 3) Ability to Build Package Rate Codes 4) Ability to Create and Merchandise a variety of room types.
Cons
1) No clear process for working through issues with 3 rd party platform. Most of the 3rd part vendors to not have a specific contact at RDP to work through problems. Currently if the is an issues the vendor points the finger at RDP. RDP points the finger at the vendor and the custom must facilitate the process.
2) Online knowledge base is difficult to use and search. It is not always updated and very difficult to search
Kent
- Used Daily for 2+ years
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Review Source
5
Reviewed on 16/4/2018
Great PMS for properties that manage vacation rentals/condos.
Pros
Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.
Cons
While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.
Becca
- Used Daily for 1+ year
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Review Source
5
Reviewed on 9/5/2018
Robust software perfect for property management / hotel combo
Pros
We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.
Cons
The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.
Daniel
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 9/2/2018
We have been using this software for over 30
We have been approached by other companies but we have been very satisfied with RDP. We have tried some demo versions of other software but there was always something missing that we got with RDP so we have been sticking with it .
Pros
Very stable and well adapted to hotel control, this company has been in the lodging industry for a very long time. Support is great
Cons
The only thing that is touchy in our case is setting up the crazy lodging taxe we have in quebec, thanks to RDP support we were able to find a way . Not quite as convenient as I would have want but works ok.
Marcus
- Used Daily for 2+ years
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Review Source
5
Reviewed on 10/5/2018
Great PMS software
Pros
RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.
Cons
This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.
kelsey
- Used Daily for 2+ years
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Review Source
4
Reviewed on 13/4/2018
generally easy to use
Pros
I like the note section and the unlimited space, the clarity of seeing payments taken, being able to customize reports
Cons
not being able to see what changes have been made by different people. RDP not being able to communicate with the resorts POS system, but the POS system can communicate with RDP
Frank
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 12/10/2018
A lot of options
I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.
Pros
I like that there are lots of options such as changing settings and ability to write customized reports.
Cons
There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.
Thea
- Industry: Hospitality
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Review Source
1
Reviewed on 24/7/2014
Terribly slow, expensive to maintain
Pros
It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.
Cons
It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.
Response from Resort Data Processing
Our system is very fast when the hardware is working correctly. Unfortunately, sometimes a customer will have a bad network card or switch that causes problems. Our support department will attempt to isolate the problem, but this is often not possible without help from the local hardware installation company. We have customers with over 100 workstations with excellent performance.
The system has over 400 reports, and provides the ability for the customer to select which ones they like and only have those appear on their menu. Each customer finds a different set of reports useful. Each customer should review the available reports and then select which ones they want to appear on their menu. There can be one report list for reservations, another for accounting, etc.
We frequently talk to customers about needs and enhancements. We also will add custom features as needed. Our "platform" uses the latest technology, including incorporation of mobile devices.
Replied 29/7/2014
Catherine
- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
2
Reviewed on 16/4/2018
I get a lot of error messages and then the database closes. This occurs just about everyday.
It is the only product that allows us to post manual rates.
Pros
The tape chart is an easy visual and shows availability quickly. It also displays the different types of reservations using colors, which is a nice feature.
Cons
When I make long-term reservations, it often changes the "share-with" reservation to the entire time instead of the month-to-month date I entered. I was told this was because we had to do the upgrade, which we did; but it still happens.
Jordan
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
3
Reviewed on 15/3/2019
RDP Review
Pros
It does everything we need it to, including check ins, outs, and whatever extracurricular activities guests may order
Cons
spotty support, having to manually recalculate various fees instead of the program doing the math, prices randomly changing
Kim
- Used Daily for 2+ years
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Review Source
4
Reviewed on 17/4/2018
I enjoy using RDP it is an easy software to use and train new staff on.
Pros
The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.
Cons
When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.
Barney
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 19/10/2018
Great Software for the Price
Pros
Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.
Cons
With they had more and better interaction with other GDS software companies so we could expand out reach to other companies
Mervyn
- Used Daily for 2+ years
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Review Source
4
Reviewed on 18/4/2018
I have always had a good experience using the program .
Pros
What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.
Cons
What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.
Deanna
- Used Daily for 2+ years
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Review Source
4
Reviewed on 10/4/2018
Good software
Pros
User friendly, most staff can figure it out quickly. Decent reporting and statistical data. Doesn't need much maintenance once it is set up. Company has great customer support, they get back to you pretty quickly and solve your issues quickly.
Cons
Programming can be complex, company is slower towards any new developments - they seem to be just maintaining what they have.
Tiffany
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 11/4/2018
The support staff is very responsive. If we have a problem they always make sure I resolve it
I understand front desk much better
Pros
ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet.
Cons
hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something.
