ServiceTitan

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan Software - ServiceTitan job tracking
ServiceTitan Software - ServiceTitan schedules
ServiceTitan Software - ServiceTitan integration
ServiceTitan Software - ServiceTitan reporting
ServiceTitan video
ServiceTitan Software - ServiceTitan job tracking - thumbnail
ServiceTitan Software - ServiceTitan schedules - thumbnail
ServiceTitan Software - ServiceTitan integration - thumbnail
ServiceTitan Software - ServiceTitan reporting - thumbnail

ServiceTitan pricing

ServiceTitan does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Salesforce CPQ & Billing

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ServiceTitan Reviews

Feature rating

Value for Money
3.8
Functionality
4.2
Ease of Use
4.1
Customer Support
4.1
5 reviews of 260 View all reviews
Madison
Madison
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/10/2023

The all in 1 Software for the trades

Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Response from ServiceTitan

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Replied 3/11/2023
Matt
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 4/10/2024

Game changing Technology for the Trades

Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.

Pros

The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.

Cons

The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.

Alternatives Considered

Housecall Pro and FieldEdge

Reasons for Choosing ServiceTitan

Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change.

Switched From

Davisware

Reasons for Switching to ServiceTitan

We felt Service Titan offered the best technology.

Response from ServiceTitan

Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!

Replied 25/10/2024
Erin
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 20/9/2024

ServiceTitan - buyers beware!

Nightmare. Had to cancel my contract and fight with them to cancel it.

Pros

None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

Cons

The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)

Alternatives Considered

FieldEdge and FieldPulse

Reasons for Choosing ServiceTitan

Thought we were ready to move to a full-service CRM/dispatch software.

Switched From

Dispatch

Reasons for Switching to ServiceTitan

It seemed like "the best" product at the time. FieldEdge did not allow for proper configuration for payment of subcontractors.

Response from ServiceTitan

We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you.

Replied 25/9/2024
Dawn
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/9/2024

From paper to Tablets!

Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.

Pros

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!

Cons

At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it

Alternatives Considered

FieldEdge

Reasons for Switching to ServiceTitan

Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.

Response from ServiceTitan

This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!

Replied 27/9/2024
Angila
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 17/9/2024

An investment, but it really does what they say they will

Overall our experience has been a good one, don't get me wrong we've had to make some noise to get some bugs fixed and at times train there own people in support on how to do their job but compared to the other many, many hvac software companies out there, no one compares in my opinion.

Pros

all of the capabilities to run an hvac business

Cons

the cost, and the additional cost for "pro" products, upon sign up we were told that Everything was included and then they started coming out with the pro products that are an additional fee, and these fee's are not cheap.

Alternatives Considered

Workplace from Meta

Reasons for Choosing ServiceTitan

It had all of the functions needed to run and manage an hvac company in one software, others said they could do all of the things we needed and wanted but they could not and/or the others were so extremely difficult to navigate and use (service ceo)

Switched From

Field Service Management

Reasons for Switching to ServiceTitan

they did what they said they could and provide the support needed for implementation

Response from ServiceTitan

Thank you for your review, Angila! We appreciate your feedback and will be sure to share it with our teams internally. Please don't hesitate to reach out to your success team if there's ever anything we can do to improve your experience.

Replied 18/9/2024

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