About AVOXI
AVOXI pricing
AVOXI does not have a free version but does offer a free trial. AVOXI paid version starts at US$19.99.
Alternatives to AVOXI
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Service
Call Quality is top-notch, Customer Support is Superior.
Pros
Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.
Cons
Avoxi partner portal is a bit outdated, but manageable
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
One stand solution for Call centres
Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.
Pros
AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)
Cons
There are no such features which I liked least about this software.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Pros
It seemed cheap at first. After months we see that this is the trap.
Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
10/10 US, UK and NZ.
I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!
Pros
Platform is easy to use. Love the live chat and phone/email support from real people when needed.
Cons
Not being about to text phone numbers from one country for a different country.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great product!
Great!!!
Pros
It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.
Cons
I don’t have any issues so far. I like it better than my old phone service.
Response from AVOXI
Thank you for your feedback Tracy!
We are so happy that we could help make your move to the cloud a seamless experience.
Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us
Alternatives Considered
Vonage Business CommunicationsReasons for Switching to AVOXI
Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.Response from AVOXI
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Terrific Customer Service
AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change.
I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.
Pros
Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.
Cons
Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.
Alternatives Considered
RingEXReasons for Switching to AVOXI
Ease of procurement for international phone numbers.- Industry: Legal Services
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Customer support at it's best
Pros
When I'm facing any issues, support answers immediately, and solve my problems.
Cons
Price could be lower. I'm using a basic product.
Alternatives Considered
CallHippoReasons for Switching to AVOXI
best reviews on customer support, which is important for me.- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
1st AVOXI review
Pros
Reliability of routing and ease of configuration.
Excellent customer support from both Sales and Tech.
Cons
None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.
- Industry: Consumer Electronics
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Support
Pros
Avoxi is user-friendly and reasonable cost with excellent support.
Cons
Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great service and support.
used for 10 years rarely need support, but when I have support has always resolved the issue quickly.
Pros
Support understood my problem and guided me in resolving my issue.
Cons
The cost I think the way technologyprogresses it becomes cheaper
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Honest review
It was good, all issues were able to resolve asap.
Pros
I find it very easy to use and easy to navigate and not complicated
Cons
Those little issues sometimes, incoming and out going.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Greatest Customer Support Personel - [sensitive content hidden]
10 out of 10 = exceptional
Pros
This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.
Cons
There is no issues with Avoxi software...
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good hearted Innovation driving great change in VA Automation for our business
I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.
Pros
The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.
Cons
It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.
Response from AVOXI
William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
AVOXI Genius is the best option for your IPBX and DID needs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!
Pros
The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX
Cons
Everything is great. I will maybe improve the customer support a little bit
Response from AVOXI
We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Feedback
Customer support is excellent.We don't have to wait in que to talk to a technician.
Pros
I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .
Cons
At present I don't have any bad experience .
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
AVOXI is an AWESOME Business Tool!
My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number
Pros
AVOXI is very user friendly and has various features that enables a small business to
function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!
Cons
The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Well done to [SENSITIVE CONTENT] in support
Great
Pros
Easy to use.
The product is user friendly .
Cons
More call features would be great as well.
- Industry: Building Materials
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Good experience
It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs.
Pros
It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.
Cons
I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.
Response from AVOXI
Thanks for your feedback Carlos! We are happy to hear that you find the platform so easy to use! - Team AVOXI
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Scalable and easy to implement
Pros
Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments
Cons
No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal
Alternatives Considered
Avaya UCaaSResponse from AVOXI
Andy - Thanks for taking the time to leave us this review. Happy to hear such positive feedback. We are had at work on the platform and use feedback like yours to help us prioritize enhancements! Thanks again!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great Service, Easy to use Software
Their staff is the best. [SENSITVE CONTENT] have been great, they both have great energy and seem genuinely concerned about our needs and helping us out. They are awesome!
Pros
Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.
Cons
It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.
- Industry: Airlines/Aviation
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
AVOXI Contact Center product
Great
Pros
Ease of use and flexible. love the idea of being able to add recording
Cons
There is nothing i don't like about the product
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Hassle free
Very happy with the service so far.
Pros
It was very easy to get the number we wanted and have the calls forwarded
Cons
Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Hassell free system
Excellent service
Pros
Easy to use and I would recommend this reliable service to anyone looking for an affordable system
Cons
Everything was provided with the service and as a business customer I couldn't find any fault with this service
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A+ for Avoxi
Quick access to technical support technicians when needed with fast resolution of any issues.
Pros
Easy to set up and use. The quick access to talk with a technician has always been super fast.
Cons
No dislikes so far. The service has been stellar.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Customer Service, Friendly Staff
Great! Problem was solved with 24 hours
Pros
All of the features it comes with. Calls are clear and customer service is great!
Cons
N/A I have no complains with this software
Response from AVOXI
Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear.
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
After Sales Service
Positive, will recommend to others
Pros
Very responsive in asnwering all the enquiry that we have.
Cons
If you're late for payment, you will be imposed of late panalty fees of USD $99.99.
Response from AVOXI
Thank you for providing feedback on your experience Ethan! We really appreciate it!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Been using Avoxi for many years
Very good
Pros
If it aint broke leave it alone. It works and the crew have always benn helpful
Cons
It is getting easier to use especially with Genius getting improvements over Avoxi core.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Outstanding Solution for our Needs
Pros
It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.
Cons
What Avoxi offers is exactly what I need for my business.
Response from AVOXI
Wow, what kind words Jaime! I'm glad you've had such a great experience with AVOXI.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent Customer service and funtionality
Excellent experience every time
Pros
The reporting and the fact that is so an user friendly system, easily inter grated into our current system
Cons
At the moment are features required for my contact centre is in place
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Product & Service
Great experience and amazing customer service !
Pros
Easy to use and manage, as well as extract statistics
Cons
No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop.
Response from AVOXI
Hey Michael! Thank you for taking time to leave us your note! We are constantly enhancing the platform and rely on this type of feedback! Thanks again!
- Used Daily for 2+ years
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Review Source
10 years of great service
Pros
We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.
Cons
The administration user interface was not so easy to use, but Avoxi have changed that for better recently.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
AVOXI is our international phone life line
AVOXI has always been an important part of our business and AVOXI always delivers what they promise, their support team is knowledgeable, professional and helpful.
Pros
We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business
Cons
Could use additional features such as text forwarding
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Problem Solved
Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent.
Pros
Directs our customers to the appropriate person instead of constantly being transferred.
Cons
I have not found any issues with the product.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Outstanding customer service
Without doubt, the best customer service and question response I have ever encountered from any technology supplier (or any supplier of any services) for my business
Pros
The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance.
Cons
I can’t think of anything negative to say about the service
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Avoxi software are easy to setup, to use and quite comprehensive
Pros
The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use.
Cons
Sometimes the sales person are not too responsive.
Response from AVOXI
Jose - I'm happy to hear you find the platform easy to use. We certainly appreciate your feedback and will continue to improve our response time. - Team AVOXI
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Issues at First
Pros
There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!
Cons
It took a few tech's until I was able to get the information that I needed...but they stuck with me.
Alternatives Considered
8x8 WorkReasons for Choosing AVOXI
Costs and the amount of trunk lines for the cost.Reasons for Switching to AVOXI
Cost- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Customer Support
I would like to acknowledge all the hard work that [SENSITIVE CONTENT HIDDEN] has put in to resolve my issue. Although it took a few days to get some settings resolved, his perseverance and unrelenting pursuit towards finding a solution is truly admirable. He bent over backwards for me and accommodated to my requests for support at any time that i provided him. This truly reflects that traits of a service professional. Thank you [SENSITIVE CONTENT HIDDEN] and the Avoxi Support team.
Pros
Relatively straightforward when it comes to setting up the platform.
Cons
It took a while to get certain configuration settings right.
Response from AVOXI
Hey Zack - Thanks for spending some time to leave us your review. Sorry you had some trouble getting started but we are SO happy to hear our team was able to help. Thanks again! - Team AVOXI
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Avoxi VOIP
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.
Pros
The clarity of recording and phone connection with clients.
Cons
Can't wait for the mobile app! The software works great and adds value to my business.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Call Center during Pandemic Situation
The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing.
Pros
I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard.
Cons
Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation.
Response from AVOXI
Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Reliable Solution Provider
Pros
Ease of use, great customer support, reasonable pricing that can be customized according to usage.
Cons
Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us.
Response from AVOXI
Hi Patricia! We really appreciate your review. Sorry to hear you had a few challenges getting started but I'm so happy the team was able to support you! - Team AVOXI
- Industry: Research
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Customer service is king
Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.
Pros
The positive communication with the sales department is reflected just as much with the customer service department. You don't get the impression that once the sale is over, you're still well served.
Cons
The frustration of adapting to new software when time is running out.
Response from AVOXI
I'm thrilled to hear you had such a positive experience with our team! Thanks for taking the time to let us know!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
very happy with Avoxi nd their service
Very happy with the service, the support, timing, easy to use
Pros
Their answer is within the minute range. Love to have that support
Cons
Have not found one, maybe because I don´t use it that often. When I have found problems, I have gotten a response very fast
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
User Friendly, Cost effective, Metric Management
Pros
The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat.
Cons
There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost!
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Virtual Norwegian number with forwarding.
Pros
Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable.
Cons
For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Useful and stable
It's a good choice to fix with Avoxi. It's easy to sellect and fix the worldwide numbers to our system
Pros
stable is most important for software. Yes, this is a stable services and didn't have any accident yet
Cons
Stable, I wish it can be keeping. Nobody like business stopped due to unstable supporting system
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Ease of Use
As a new customer I was impressed with the sales/customer service. The chat line is excellent.
Pros
The speed that we were up and running with our new number.
Cons
I don't have an item I like least yet with this software. All is good so far.
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Quality. Ease of use.
The experience has been good
Pros
Easy to use. Easy to install. We can also record calls and download the recordings.
Cons
It is a expensive than other alternatives.
Response from AVOXI
Thanks for taking the time to leave us a review! - Team AVOXI
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Amazing
Great
Pros
Great service and wonderful technologies.
Cons
None, I am satisfied with this product.
Response from AVOXI
Thanks for taking time to leave us this kind note! - Team AVOXI
- Industry: Accounting
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Good value
Pros
I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi.
Cons
I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on.
Response from AVOXI
Yen, Thanks so much for choosing AVOXI for your toll-free service. Please don't hesitate to reach out if you have any questions!