AVOXI

Pros

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Cons

Avoxi partner portal is a bit outdated, but manageable

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Pros

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Cons

Not being about to text phone numbers from one country for a different country.

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Reasons for Switching to AVOXI

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Alternatives Considered

Reasons for Switching to AVOXI

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Alternatives Considered

Reasons for Switching to AVOXI

Pros

Reliability of routing and ease of configuration.
Excellent customer support from both Sales and Tech.

Cons

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

Pros

Avoxi is user-friendly and reasonable cost with excellent support.

Cons

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Pros

Support understood my problem and guided me in resolving my issue.

Cons

The cost I think the way technologyprogresses it becomes cheaper

Pros

I find it very easy to use and easy to navigate and not complicated

Cons

Those little issues sometimes, incoming and out going.

Pros

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Cons

There is no issues with Avoxi software...

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Pros

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons

At present I don't have any bad experience .

Pros

AVOXI is very user friendly and has various features that enables a small business to
function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Cons

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Pros

Easy to use.
The product is user friendly .

Cons

More call features would be great as well.

Pros

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Cons

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Pros

Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments

Cons

No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal

Alternatives Considered

Pros

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Cons

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

Pros

Ease of use and flexible. love the idea of being able to add recording

Cons

There is nothing i don't like about the product

Pros

It was very easy to get the number we wanted and have the calls forwarded

Cons

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Pros

Easy to use and I would recommend this reliable service to anyone looking for an affordable system

Cons

Everything was provided with the service and as a business customer I couldn't find any fault with this service

Pros

Easy to set up and use. The quick access to talk with a technician has always been super fast.

Cons

No dislikes so far. The service has been stellar.

Pros

All of the features it comes with. Calls are clear and customer service is great!

Cons

N/A I have no complains with this software

Pros

Very responsive in asnwering all the enquiry that we have.

Cons

If you're late for payment, you will be imposed of late panalty fees of USD $99.99.

Pros

If it aint broke leave it alone. It works and the crew have always benn helpful

Cons

It is getting easier to use especially with Genius getting improvements over Avoxi core.

Pros

It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.

Cons

What Avoxi offers is exactly what I need for my business.

Pros

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

Cons

At the moment are features required for my contact centre is in place

Pros

Easy to use and manage, as well as extract statistics

Cons

No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop.

Pros

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Cons

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Pros

We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business

Cons

Could use additional features such as text forwarding

Pros

Directs our customers to the appropriate person instead of constantly being transferred.

Cons

I have not found any issues with the product.

Pros

The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance.

Cons

I can’t think of anything negative to say about the service

Pros

The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use.

Cons

Sometimes the sales person are not too responsive.

Pros

There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!

Cons

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

Alternatives Considered

Reasons for Choosing AVOXI

Reasons for Switching to AVOXI

Pros

Relatively straightforward when it comes to setting up the platform.

Cons

It took a while to get certain configuration settings right.

Pros

The clarity of recording and phone connection with clients.

Cons

Can't wait for the mobile app! The software works great and adds value to my business.

Pros

I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard.

Cons

Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation.

Pros

Ease of use, great customer support, reasonable pricing that can be customized according to usage.

Cons

Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us.

Pros

The positive communication with the sales department is reflected just as much with the customer service department. You don't get the impression that once the sale is over, you're still well served.

Cons

The frustration of adapting to new software when time is running out.

Pros

Their answer is within the minute range. Love to have that support

Cons

Have not found one, maybe because I don´t use it that often. When I have found problems, I have gotten a response very fast

Pros

The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat.

Cons

There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost!

Pros

Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable.

Cons

For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault.

Pros

stable is most important for software. Yes, this is a stable services and didn't have any accident yet

Cons

Stable, I wish it can be keeping. Nobody like business stopped due to unstable supporting system

Pros

The speed that we were up and running with our new number.

Cons

I don't have an item I like least yet with this software. All is good so far.

Pros

Easy to use. Easy to install. We can also record calls and download the recordings.

Cons

It is a expensive than other alternatives.

Pros

Great service and wonderful technologies.

Cons

None, I am satisfied with this product.

Pros

I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi.

Cons

I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on.