--- description: Review of AVOXI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AVOXI | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [AVOXI](/software/156511/smart-queue) # AVOXI Canonical: https://www.softwareadvice.ie/software/156511/smart-queue Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/156511/smart-queue?page=2) > AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity. > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AVOXI - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact AVOXI for a free quote. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belarus, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile and 85 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Scoring ## Integrations (26 total) - 3CX - ActiveCampaign - Asterisk - Bitrix24 - Dynamics 365 Business Central - Five9 - Freshdesk - Freshsales - Google Ads - Google Analytics 360 - Help Scout - HubSpot CRM - Intercom - Microsoft Teams - Nicereply ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.ie/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.ie/directory/425/sip-trunking/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.ie/directory/343/pharmaceutical-crm/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (881 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1786 reviews) 3. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (94 reviews) 4. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (686 reviews) ## Reviews ### "Virtual Norwegian number with forwarding." — 5.0/5 > **Osama** | *4 November 2020* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to \[SENSITIVE CONTENT HIDDEN\] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable. > > **Cons**: For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault. ----- ### "10/10 US, UK and NZ." — 5.0/5 > **John** | *28 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Platform is easy to use. Love the live chat and phone/email support from real people when needed. > > **Cons**: Not being about to text phone numbers from one country for a different country. > > I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10\! ----- ### "Call Center during Pandemic Situation" — 4.0/5 > **Westley** | *30 September 2020* | Machinery | Recommendation rating: 7.0/10 > > **Pros**: I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard. > > **Cons**: Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation. > > The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing. ----- ### "1st AVOXI review" — 5.0/5 > **Ryza** | *17 April 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech. > > **Cons**: None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA. ----- ### "Good hearted Innovation driving great change in VA Automation for our business" — 5.0/5 > **William** | *14 February 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up. > > **Cons**: It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team. > > I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people\!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/156511/smart-queue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/156511/smart-queue) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data