Tidio

Pros

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Cons

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

Alternatives Considered

Reasons for Choosing Tidio

Switched From

Reasons for Switching to Tidio

Pros

It was easy to setup, configure, and manage. It looked good on our website. The Wordpress Plugin worked.

Cons

Their VERY restrictive anti-Christian policy which prohibits the use of their AI on a church website. We're a church website! We're not inciting violence or any other horrible thing. We're just listing event times, theology and practice, and lots of pictures and media.

Alternatives Considered

Reasons for Choosing Tidio

Switched From

Reasons for Switching to Tidio

Pros

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Cons

I have no negative aspects to point out about this tool.

Pros

The free model, the option to set up automated flows

Cons

Complex set up on Logier flow sequencing

Pros

Tidio has a really easy onboarding, strong design and surely one of the simplest to use Dashboards i have seen.

Cons

The pricing could be a bit less, but overall no real cons in the product itself.

Alternatives Considered

Reasons for Switching to Tidio

Pros

Seemed simple. Good user interface for customers.

Cons

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Pros

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Cons

Quite difficult to set up conversation flows

Pros

For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control.

Cons

Besides the price I have no other reason to complain.

Pros

I like how easy it is to use and implement.

Cons

It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

Pros

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Cons

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Pros

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Cons

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Alternatives Considered

Reasons for Choosing Tidio

Reasons for Switching to Tidio

Pros

Easiest way of attending to clients in the shortest time at ago

Cons

Delay in approvaling accounts and disable them without giving a clear reason

Pros

customer support is very super to extent of reponding at any time

Cons

slowly on loading hence needs some update for the best experience

Pros

Provides the cheapest platform to communicate to clients effectively

Cons

The support team does not respond to inquiries in time and has slow software loading

Pros

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Cons

Pricing is high where you even pay to remove branding on the software

Pros

Software has a good interface for chatting with clients in the application

Cons

Pricing is expensive to use per month per user

Pros

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Cons

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Pros

I like how chat is handled, is easy to set up and speak with clients

Cons

As far as I know, could have more functionallities.

Pros

Very easy to learn and very competitive price

Cons

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Pros

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Cons

The software does not have the ticketing system and knowledgebase

Pros

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Cons

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Pros

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Cons

I am satisfied with the platform overall.

Pros

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Cons

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Pros

As we continue to use this software I fell it will really help improve how we communicate with potential customers. We see more and more clients who want to text or chat instead of call on the phone.

Cons

I personally did not implement this product on our website, I outsourced this service to our advertising company.

Pros

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

Cons

If you want to use their chatbot then it is so costly.

Pros

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Cons

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

Pros

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Cons

Tidio provides excellent customer support and services hence I have nothing to complain about.

Pros

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Cons

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Pros

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Cons

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Pros

It helped me to communicate with my customers when I wasn't able to be online.

Cons

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Pros

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

Cons

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

Pros

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Cons

Pricing to remove branding is still too expensive

Pros

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Cons

What I don't really like is the quality of the payment plan and what's involved in the package

Pros

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Cons

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Pros

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

Cons

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Pros

The interface and Lyro AI solves questions faster and accurately

Cons

Pricing of the solution as the tool is too expensive to use

Pros

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Cons

Sometimes the notification would failt to pop up making me miss chats in real time

Pros

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Cons

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Pros

Automated chat features and lead generation

Cons

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Pros

Support team is so quick, good and friendly dashboard and quick on loading

Cons

the software only has postive impacts a for the min time i have used it

Pros

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

Cons

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

Pros

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Cons

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Pros

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Cons

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Pros

Enables us give quick assistant to our clients in that even chart bot can to programmed

Cons

It becomes expensive in the long run since it needs experts

Pros

Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works perfectly well in creating auto responses basing on the knowledgebase

Cons

Paying separately for every module is making the software expensive, they should consider a suite account that can combine all modules like marketing and customer communication

Pros

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

Cons

The mobile application does not sync well with the desktop application for notifications

Pros

This software allow customize of chart bots and cheaply

Cons

Delays in sending notifications hence harding responses made by workers

Pros

Software is easy to use and to embed on the website using the html code, the widget can be customized to meet our needs

Cons

no issue with the software at the moment, works fine for me

Pros

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Cons

I have not seen any issue with the software now, it is good

Pros

Software is easy to open a chat with client in the application, it is easy to install on the website

Cons

the tool is easy for me and have no issue with this for now