--- description: Review of SurveyMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveyMonkey | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [SurveyMonkey](/software/157864/surveymonkey) # SurveyMonkey Canonical: https://www.softwareadvice.ie/software/157864/surveymonkey Page: 1 / 422\ Next: [Next page](https://www.softwareadvice.ie/software/157864/surveymonkey?page=2) > SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management. The platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data. SurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations. > > Verdict: Rated **4.6/5** by 10513 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10513 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Benchmarking - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management - Customer Journey Mapping ## Integrations (99 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 84 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software) - [Form Builder Software](https://www.softwareadvice.ie/directory/4464/form-builder/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Polling Software](https://www.softwareadvice.ie/directory/4705/polling/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.ie/software/449992/Enquetes-Maken) — 4.6/5 (1782 reviews) 2. [Google Forms](https://www.softwareadvice.ie/software/179230/google-forms) — 4.7/5 (11589 reviews) 3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2927 reviews) 4. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (982 reviews) 5. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) ## Reviews ### "User-friendly survey creation tool costs a pretty penny" — 4.0/5 > **Richard** | *28 September 2026* | Machinery | Recommendation rating: 7.0/10 > > **Pros**: I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. > > **Cons**: The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. > > I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. ----- ### "Easy, Reliable, and Great for Quick Feedback" — 4.0/5 > **christopher** | *15 August 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. > > **Cons**: Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. > > Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. ----- ### "Great but not the best" — 3.0/5 > **Anonymous User** | *9 August 2026* | Insurance | Recommendation rating: 4.0/10 > > **Pros**: It is mainly used by all my company users. I think the interface is easy to use and people use it all the time. > > **Cons**: I don't like how each question is set up and not easily to be navigated. Not too much cons for me though. ----- ### "A Reliable tool - Just be ready to pay for the good parts\!" — 4.0/5 > **Verified Reviewer** | *27 June 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. > > **Cons**: The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. > > SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. ----- ### "Best in the market" — 5.0/5 > **Luke** | *21 September 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too > > **Cons**: Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating > > Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use ----- Page: 1 / 422\ Next: [Next page](https://www.softwareadvice.ie/software/157864/surveymonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/157864/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data