SurveyMonkey

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys. SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
SurveyMonkey Software - Data trends
SurveyMonkey Software - Completion rate
SurveyMonkey Software - Survey creation
SurveyMonkey Software - Survey list
SurveyMonkey Software - Collect responses
SurveyMonkey Software - Data trends - thumbnail
SurveyMonkey Software - Completion rate - thumbnail
SurveyMonkey Software - Survey creation - thumbnail
SurveyMonkey Software - Survey list - thumbnail
SurveyMonkey Software - Collect responses - thumbnail

SurveyMonkey pricing

SurveyMonkey has a free version and offers a free trial. SurveyMonkey paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to SurveyMonkey

SurveyMonkey Reviews

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.6
Customer Support
4.3
5 reviews of 10,033 View all reviews
FAIBREY
FAIBREY
  • Industry: Farming
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/7/2020

Data Collection and Analysis Master

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Cons

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Alternatives Considered

Alchemer

Reasons for Switching to SurveyMonkey

SurveyMonkey is simple to use and it had great interface. It also runs frequent promotions that enable us to save.
TERILYN
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 3/10/2024

Survey Monkey still the best

Pros

Great question bank, grades your survey for best results, able to send matrix questions.

Cons

It is more expensive than other options but worth it .

Alternatives Considered

XM for Customer Experience

Reasons for Choosing SurveyMonkey

Not enough functionality, does not offer help with good questions.

Switched From

Google Forms

Reasons for Switching to SurveyMonkey

I liked the UI for beginners and for team use.
Azreen
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
3

2
Reviewed on 11/10/2024

Review of Survey Monkey

Average satisfaction - was not so useful in recruitment and hiring for specialized posts.

Pros

Easy to use with targeted assessment questions for generalized topics.

Cons

It lacked company-focused or job-specific assessments.

Alternatives Considered

monday.com

Reasons for Switching to SurveyMonkey

Ability to generate a variety of surveys under one board and analyze responses for meetings and assessments.
Roderick
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/7/2024

SurveyMonkey is a simple win

Pros

SurveyMonkey gives you easy access to a survey creator to present to the desired individuals to get the answers you need. It's easy to use on the user's end also.

Cons

I haven't run into any issues regarding SurveyMonkey. It's simple and they don't complicate it. That's the path they need to stick with and keep on winning.

Priya
Priya
  • Industry: Entertainment
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 14/10/2024

Good tool for carrying out Surveys

I have used SurveyMonkey almost in all of my career, it’s very basic and easy to use and implement and I have had fun, the customizable templates have been great too

Pros

Simplistic approach and easy to use and distribution

Cons

Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough.

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