--- description: Review of Lime Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lime Connect | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Mobility Software](/directory/4238/mobility/software) > [Lime Connect](/software/158509/userlike) # Lime Connect Canonical: https://www.softwareadvice.ie/software/158509/userlike Page: 1 / 27\ Next: [Next page](https://www.softwareadvice.ie/software/158509/userlike?page=2) > Lime Connect is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Instagram, E-mail, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. Lime Connect has a powerful website messenger that companies can integrate into their website in just a few steps. The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge. For Lime Connect, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Lime Connect a GDPR-compliant customer communication solution. Since Lime Connect can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Lime Connect. > > Verdict: Rated **4.6/5** by 647 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 647 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlike - **Location**: Cologne, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Configurable Workflow - Customer Communication - Customer Database - Customer Experience Management - Customer History ## Integrations (35 total) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mobility Software](https://www.softwareadvice.ie/directory/4238/mobility/software) ## Related Categories - [Mobility Software](https://www.softwareadvice.ie/directory/4238/mobility/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Reviews ### "Good value for money in overall despite few instabilities in oeration" — 4.0/5 > **Nguyen** | *7 March 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. > > **Cons**: A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online > > A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use ----- ### "Simple to set up and use" — 4.0/5 > **Tony** | *7 November 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The features and integration options are what made Userlike our first choice of chat app > > **Cons**: The trial period a bit short to properly evaluate before signing up to a plan > > With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code ----- ### "Software that almost ruined our business" — 1.0/5 > **Pavel** | *1 December 2020* | Leisure, Travel & Tourism | Recommendation rating: 0.0/10 > > **Pros**: Nice design, widget customisation features > > **Cons**: Critical alert system not working properly. 240 off line messages not delivered to our inbox\! Broken chat sessions: every request from the same client creates a new conversation\! nonsense\! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert\! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd\! > > We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts\! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget\! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss\! 240 messages where not delivered to our inbox since December 2019 to July 2020\! Just imagine how many clients we lost\! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). ----- ### "Use this for webchat on a busy site - does a great job" — 5.0/5 > **James** | *8 November 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. > > **Cons**: The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. > > contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. ----- ### "Great way to be in touch" — 5.0/5 > **Mladen** | *26 January 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: It is great way to build customer relationship through live chat platform. > > **Cons**: It will be nice to have mobile app for IOS and test time should be little bit longer. > > This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. ----- Page: 1 / 27\ Next: [Next page](https://www.softwareadvice.ie/software/158509/userlike?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/158509/userlike) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data