--- description: Review of VisionFlow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VisionFlow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [VisionFlow](/software/158632/visionflow) # VisionFlow Canonical: https://www.softwareadvice.ie/software/158632/visionflow Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/158632/visionflow?page=2) > VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help desks, asset lifecycles, customer relationships, inventory, contracts and workflows. VisionFlow can be deployed on-premise or in the cloud. VisionFlow’s issue and case tracking features allow businesses to manage processes by tracking, recording and then communicating issues to the relevant team or individuals within an organization. Businesses can also track ideas or suggestions internally for creating a knowledge base of innovative ideas and best practices to be shared across the organization. VisionFlow generates unique ticket numbers for every customer service and technical support request received in order to help track the status at different stages. VisionFlow offers a scalable pricing model in which users pay per module selected within the suite. > > Verdict: Rated **4.3/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 9 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Visionera - **Founded**: 2001 ## Commercial Context - **Starting Price**: €19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: VisionFlow is offered as a subscription-based SaaS solution with transparent monthly pricing. Customers can choose between predefined plans (such as Small, Medium and Premium) that bundle core capabilities like case management, CRM, project management and customer support, or use a customized model to pay only for the modules they need. Each module is priced per month and can be added or removed as requirements change, and AI functionality is available as separate per‑user/month add‑ons. Pricing is straightforward with no hidden fees or mandatory extras - customers only pay for the functionality they actually want. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Norwegian, Polish, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, India, Japan, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Administrator Level Control - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Assignment Management - Audit Management - Audit Trail - Baseline Manager - Bills of Material - Bug Tracking - Calendar Management - Change Management - Chat/Messaging - Code Promotion - Collaboration Tools ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) - [App Development Software](https://www.softwareadvice.ie/directory/4499/app-development/software) - [Application Lifecycle Management Software](https://www.softwareadvice.ie/directory/3325/alm-tools/software) - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) ## Alternatives 1. [Odoo](https://www.softwareadvice.ie/software/77019/odoo-pos) — 4.2/5 (1306 reviews) 2. [Jira](https://www.softwareadvice.ie/software/4315/jira) — 4.4/5 (15367 reviews) 3. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2988 reviews) 4. [Caspio](https://www.softwareadvice.ie/software/129145/caspio) — 4.6/5 (249 reviews) 5. [ClickUp](https://www.softwareadvice.ie/software/123064/clickup) — 4.6/5 (4583 reviews) ## Reviews ### "Very flexible, robust toolset, many application possibilities, out-of-the date UX" — 4.0/5 > **René** | *9 December 2016* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Flexibility, E-Mail Integration, Stability > > **Cons**: UX, Document Management > > I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users. ----- ### "Excellent tool" — 5.0/5 > **Armin** | *4 October 2016* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Configurable from scratch and well designed. > > **Cons**: Some HTML and programming experience might be good to have if you would like to do more suff on your own. > > We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended. ----- ### "Excellent customer support" — 3.0/5 > **Anita** | *8 December 2016* > > We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly. ----- ### "VisionProject - The communication software for our organisation" — 5.0/5 > **Kalle** | *28 July 2010* > > **Pros**: Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that. Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck. > > **Cons**: I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility. > > I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation. ----- ### "VisionFlow - really fit for purpose" — 4.0/5 > **Ylva** | *16 December 2016* | Music | Recommendation rating: 10.0/10 > > **Pros**: It works as expected: the functions we need are already in the system. > > **Cons**: - > > We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment. From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/158632/visionflow?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/158632/visionflow) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data