Therabill

Pros

Ease of use, fast and responsive system which populates all the necessary information with a simple click. Filters also make life easier.

Detailed FAQ section which answers majority of questions.

Cons

More interaction with support time and training, the application can be quitd complex at times. This becomes difficult when you need to customise things beyond basic billing.

Pros

Therabill is very user friendly. The system comes with tutorials as well as built in video guides if you need a little help when completing tasks. Posting payments for ERA's is super easy and will decrease your posting time dramatically if you are manually posting payments. They have really done a great job with the making sure you stay on the right track when utilizing the system.

Cons

The aspect I liked least about the Therabill system is that it is a stand alone system. I don't like that it is separate from my EMR. If a patients insurance information was entered incorrectly originally within the WebPT EMR and it crosses over to Therabill it was just stuck. No matter how many times it was corrected in both systems it would continue to attach to the wrong insurance carrier. Also any breakdown in the WebPT system to link and upload claims for billing would STOP your billing process. It is also inconvenient if the biller needs to review therapy notes. This requires you to log into the EMR system to pull all other information needed. These systems should be one.

Pros

creating custom templates and ease of daily documentation

Cons

poor customer service with no resolution of major issues for months and few updates to the system

Pros

Ease of Use, Relatively Inexpensive, Helps with Changes to Insurance Guidelines, Customer Support

Cons

Not as many features and Overall Layout/Design

Alternatives Considered

Pros

it is fast to look up any new insurance and the payor id , all the payments are so easy to post onto the account and the copays are don't automatically . I love the customer service and response time is great fast and easy to use the chat option now

Cons

hard to find the answer to the error message when the claims are rejected

Pros

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims.
- Love that it's connected directly to my documentation system.
- Customer service is good and knowledgable
- Very helpful resources, especially knowledge videos!

Cons

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed)
- Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

Pros

Easy learning curve. Straightforward to learn how to schedule and chart notes. Clean dashboard that is not overly cluttered

Cons

Does not have features available for prescribers. No patient portal. Unable to copy forward while notes makes charting cumbersome. Non existent customer services.

Pros

I have been a customer since 2013. Billing is easy.

Cons

With growth and adding admin and therapists, unable to change colors of 14 therapists for scheduling purposes, making most of them a dark black color, so scheduling is near impossible. This has progressively gotten worse with growth since beginning in 2013.

Pros

It coordinates with our EMR (WebPT) so we can accurately bill, quickly. The tutorials are great and really helpful, too. Moderately intuitive but it takes awhile to figure things out.

Cons

Sometimes insurances don't always upload correctly from WebPT to Therabill so changes need to be made. But overall, the transition is relatively smooth most of the time.

Pros

User friendly/easy to use; excellent customer support. Great from the "billing submission" perspective.

User guide (manual) is helpful

Cons

Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could use a "user guide" with examples of sample reports and how to generate them.

No option to reconcile payments due to providers based receipt of payment separate from ERA/EOB- assumes that payment is received with the ERA/EOB.

Pros

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Cons

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

Pros

Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful.

Cons

Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade.

Pros

it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices

Cons

is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS

Pros

Therabill is a life saver! I was doing my own billing and spending hours, with mountains of paperwork. Then my friend showed me Therabill - it was user friendly, efficient and time-saving, and Joe is a great support if you are having problems. I got control of my billing and it only took minutes a week. It was affordable too!

Cons

I am not doing billing anymore (I work in a school) but I still have to pay monthly to keep my bookkeeping for tax purposes.

Pros

modern look, works hand on hand with web PT
shows what needs to be worked or sent out
excellent tutorials on how to work the system

Cons

you still have to be in web Pt to analyze certain aspects on an account, all details should be in therabill

Pros

It’s easy to use and navigate. I also like that it integrates directly with WebPT

Cons

The customer support and set up of EOB/ERA enrollment is terrible! Apparently they changed the clearinghouse recently and NO ONE is interested in figuring out issues in customer support - especially not for me, being a small practice. It has been an awful and time consuming experience.

Pros

Therabill completely meets my needs at this time. It has facilitated the whole billing process for me, and significantly reduced the length of time I spend processing payments, invoices, etc. All with a click here and a click there, everything is done.

Cons

Initially, it is a bit confusing on how to navigate around all the features, but Joe is ALWAYS prompt and efficient in providing responses to customer inquiries. Furthermore, he added specific feaures to the program upon request to meet my specific needs to facilitate my billing.

Pros

Clarity of process - we were walked through step by step, with the option of asking for help at any step of the way.
Customer service (we typically receive a response within an hour)
Therabill's ability to change with our needs
Easy to understand language
Clear explanation of each field
Cost effective
Creator very in touch with the needs of therapist and their language

Cons

I do not have any negative issues.

Pros

Easy to understand and use.
Navigation is easy.
Support is prompt and excellent.

Cons

None for our use.

Pros

I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice.

Cons

I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go...

Pros

Their customer service is the best. The ease of charting, billing, and tracking is amazing. I have used Therabill for five years and love that they are constantly improving their system for more efficient use.

Cons

I have very few complaints. Toggling between the billing desk and client chart could be easier, but it's not much work as it is.

Pros

Easy to use, a few clicks to submit a claim and many features that make tracking claims, payments etc. a breeze! I only have a few clients that I bill for each week but this has been a great help. It is inexpensive but don't let that fool you!

Cons

Non at this time

Pros

The best part about this product are the billing features. It makes doing my own billing simple, fast and efficient. Also, the staff at Therabill have been easy to contact and have attempted to work with me to customize the program to my individual needs.

Cons

My least favorite feature is the schedule/calendar.

Pros

This is the most amazing and affordable program on the market. Collections are prompt I love the entire system. In addition the staff is very helpful!

Cons

NONE I HAVE NO PROBLEMS WITH THE SYSTEM

Pros

Therabill is a great product that has proven to save me time! The customer support is also excellent!

Cons

I have been happy with the service thus far.

Pros

Easy to use. Billing gets done quickly. The page is very intuitive and easy to find things.

Cons

None for me. I used to hate billing and wait weeks or months to do it. Now I bill weekly.

Pros

I signed up because I had prior use with WebPT documentation

Cons

Setup is a nightmare and customer service is terrible

Pros

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't need them at this point.

I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Pros

Honestly, now that a switch has been made to a different software, I can't say there was one good feature about therabill. The user interface is clunky and doesn't flow/make logical sense. It doesn't communicate with WEBPT as they claim, always delays, errors.

Cons

Customer support. Used WebPT and therabill for a new start up and the errors were out of this world. Wasn't able to bill/submit charges for almost 3 months due to communication errors between software. Customer support has no clue what they are doing and you can never talk to the same person, every time is starting from ground zero.

Pros

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Cons

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

Pros

I love the fact that I have access to support (an actual person, that will listen to my problems and resolve any issues that may arise).

Cons

I can't say that there is anything that I like least about the software.

Pros

Great features, great value, very intuitive

Cons

Customer support

Pros

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

Cons

when there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

Pros

It had been a fairly comprehensive billing and documentation software. Before it was purchased by WebPT, the updates were frequent and helpful. This is now non-existstent.

Cons

Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface.

Pros

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Cons

Integration with one of the other software that we use.

Pros

Having all the demographic and clinical information in one site.

Cons

Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions. Often have to wait 2 days for email to be answered. Phone calls rarely are answered. I’m on the East coast, service works with Central Standard Time! , so patient reminders are based on that time line. Also to set up text appointment reminder, you need to know the phone carrier of the patients phone service. They also say they don’t guarantee the text will go thru and suggest a ‘express text service’ at an extra fee per text...it takes a long time to set up because all insurances have to be reconnected with their clearing house so it takes a lot of paperwork back and forth with every insurance plans to set it up.

Pros

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Cons

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

Pros

It was tied in with my EMR so ease of information flow

Cons

They never could set up Medicare payments and always blamed someone else. 2 1/2 months I haven't been able to bill Medicare they have almost ran my business out of money. They are not clearinghouse so you have 2 or 3 channels places everything is going and they all blame it on the other part. Never could get help. They also didn't tell us we had to sign up with all the other clearinghouses

Pros

I am a counselor in private practice and cannot recommend Therabill highly enough! I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill. Therabill is very easy to use, very intuitive and simple. Therabill has the best technical support on the planet! All of my questions are answered very promptly and clearly. Therabill staff are also open to my suggestions for improvement. My life has truly changed as a result of this product. It is so easy to use for scheduling and billing, and at the tail end of the billing process it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts. Creating statements is also easy. Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-rate as well. Therabill is an attractive program that is easy to use and has saved me a lot of time and money. Well worth the monthly fee!

Cons

I cannot find any downside to this product.

Pros

All the billing is in one place and I can edit patient information in the program without going in to another program.

Cons

The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great.

Pros

The main dashboard page offers a lot of information. Especially helpful is the box that will show any electronic EOB's that have been rejected.

Cons

This product is not user friendly. There are a lot of tabs that are not needed or applicable. When looking for something that should be obvious, it is not easy to find. For example, to apply payments to a patient account, you would click payments->enter payment->batch client. Therabill could improve their user friendliness by using terms that match to the task.

Pros

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Cons

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Pros

There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit.

Cons

We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill.

Pros

*medical billing/scheduling in one
*email and/or text reminders to patients
*electronic billing included
*day, week, or month view
*designer is incredibly responsive to feedback to improve!!
*affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers)
*US (IL) based
*support is quick to respond
*securely located servers, with a set-up mindful of HIPAA

Cons

*actually many cons get addressed when you give feedback and Joe has time to get to it :-)
*would be nice to drag an appointment from one time to another (I believe he is working on this as well!)
*it can take a short time to get used to appearance changes
*really, any cons are pretty minor

Pros

Once the product is set up and you figure it out, it works fine and consistently. It is easy to apply payments.

Cons

This product, while effective, is NOT user friendly. It is not intuitive whatsoever, so it does take some time to figure out how to do things.