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About TaskRay
TaskRay by Bracket Labs is a cloud-based project management and customer onboarding solution for Salesforce. The software being a native Salesforce app, enables businesses of all sizes to manage, support and track business operations. TaskRay provides drag-and-drop functionality, reporting and dashboards to handle tasks.
TaskRay features solutions such as full suite project management and customer, franchise and SaaS onboarding. Primary features of TaskRay include kanban boards, templates, stitcher, baselining, task cards, multiple ownership, task assignments, time tracking, labels, topics, auto-follow, feed tracking, customer statuses, lightening components and dashboards. The software supports collaboration by using file sharing and Chatter groups.
TaskRay integrates with Quip, GridBuddy, DocuVault, Box, Conga, CircusInsight and FormAssembly. Pricing is via monthly subscription and support is provided via documentation, an online help desk and email.
TaskRay pricing
TaskRay does not have a free version but does offer a free trial. TaskRay paid version starts at US$25.00/month.
Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes
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TaskRay Reviews
Feature rating
5 reviews of 20
View all reviews
Beju
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4
5
Reviewed on 13/6/2018
Great app, but doesn't come cheap
Great PM app, but very expensive.
Pros
If you need to be able to tie your projects to salesforce object this is a great solution. Has most PM functionality that you would be looking for and is fairly easy to use.
Cons
A little slow since its running inside SFDC and costs a ton if you factor in the requirement of SFDC seats for people who wouldn't otherwise use SFDC.
Alana
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5
5
Reviewed on 13/6/2022
Genius Product - Ease of Use Could be worked on
Pros
I like how you can visually see where you are in a project and that it adapts based off when tasks are accomplished.
Cons
It takes forever to mark an item complete or change a date. It takes a while to get used to.
Response from Bracket Labs
Thanks for the review, Alana! We're happy to hear you are enjoying TaskRay and we'll share your feedback with our Product team.
Replied 21/6/2022
TRANG
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2
3
Reviewed on 18/9/2019
Lacking in a PM tool
Being able to see all projects and tasks in one application. The value of this is that upper management can see where everything is without having to come ask the PM's where the project is. Issue is, upper management doesn't know how to use it, so they still have to come and ask the PM's.
Pros
Easy to add projects and cloning. Good to be able to see all projects and tasks in one application. Integrated with SalesForce, so I don't have to open multiple apps, just moving form screen to screen.
Cons
Hard to set up dependencies without shifting all dates. A lot of glitches. No answer to glitches, so there is a lot of workarounds that you have to do. It would be great if you are changing dates, that you can change a bunch of dates at once, instead of individually. For instance, you have 5 tasks that are all due on the same day, would be nice if you can highlight the 5 tasks and change the dates all at once instead of individually. Very time consuming if you have 100 tasks across subprojects that need to change.
Max
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
-
Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
0
4
Reviewed on 27/6/2019
Only Reason to use this is because it is integrated into Salesforce
I try not to use this very much. We use it for customer project planning and export the pdf or share with customer. It is not very helpful for much else.
Pros
The highlight of this software is that the it is integrated into Salesforce well. The only reason we went with this software is because our SalesForce admin said this is the gantt charting software is the only one we could get on SalesForce.
Cons
The UI is very clunky. To edit any of the times, settings, you have to go to a settings menu to make changes. You can drag around the time lines but everything else is in a clunky menu.
Rob
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 7/11/2023
Salesforce Project Management platform
Pros
Built and integrated onto our Salesforce platfrom for project delivery.
Its a large feature rich platfrom for complex business reuqirments and helps us deliver a significant volume of projects.
Cons
Complex and expensive, its not a simple solution, but built more for large complex business needs.
