WebTitan

Pros

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

Cons

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Pros

Site and agent based option allows enterprise to provide workstation web filter within and out of corporate network. Relative simple to deploy in various reporting level to fit all situation. Deploys in hours for the most basic reporting detail.

Cons

User to request matching has gaps without agent on workstation.

Alternatives Considered

Reasons for Switching to WebTitan

Pros

Multi-level account management makes it easy to provide managed services. It also provides white-labeling capabilities and private/local instances deployment.
In general, the platform met our expectation and allowed us to resell the product effectively with a managed service offer.
The categories are rich and updated, the classification of the website works very well.
Pricing is reasonable. The interface is fast and responsive.
The documentation is well done and minimizes the time to learn.
The support team is responsive and always available.

Cons

Usability and user interface are a bit dated. APIs can be improved.
Pricing model includes metrics (per IP Address) difficult to map on real deployment when in the network there are NATs and gateways.
The activation of accounts could implement smarter ways to handle and deliver credentials.

Pros

I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.

Cons

I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.

Alternatives Considered

Reasons for Choosing WebTitan

Reasons for Switching to WebTitan

Pros

Ease of use. Easy to integrate. Good support.

Cons

I don't have any cons. WebTitan works well right out of the box. I was up and running in no time.

Alternatives Considered

Reasons for Choosing WebTitan

Switched From

Reasons for Switching to WebTitan

Pros

We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.

Cons

What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.

Alternatives Considered

Reasons for Choosing WebTitan

Switched From

Reasons for Switching to WebTitan

Pros

Recently switched from an appliance system to WebTitan. I love the cloud setup!

Cons

If I had one thing I wish I could do, it would be to copy an existing policy to create a new one. In some instances I want to create a specific policy for a team with only one or two changes from the base policy. Would make it easier than having to recreate the whole thing each time.

Pros

The admin console for this product is simple, informative, and easy to navigate.

Cons

We had issues integrating with our existing endpoint protection software for our Mac users.

Alternatives Considered

Reasons for Choosing WebTitan

Switched From

Reasons for Switching to WebTitan

Pros

I love the ability to utilize the remote agent to allow computers to stay under our company's web-filter policy while working remotely.

Cons

The only thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

Pros

Implementation is easy, adding sites to the white/blacklist is simple. Creating policies is overall pretty smooth, have had to contact support a couple of times.

Cons

The DNS Proxy is another annoying black box VM to have to "maintain".

Alternatives Considered

Reasons for Choosing WebTitan

Reasons for Switching to WebTitan

Pros

Easy to setup and very transparent. Good logging.

Cons

UI seems a bit klunky and dated. Easy enough to navigate though.

Pros

WebTitan, like all TitanHQ products, is immediately ready to use and requires minimal technological effort to ensure the safety of all of your employees. Remote, domestic, and traveling workers can all benefit from the OTG client's security features. It's difficult to say what to say. DNS security that covers all bases.

Cons

There is a bit of a delay when importing restricted sites. Likewise, I dislike the WADA agent, but I am ready to accept it in exchange for AD integration.

Pros

I purchased Web Titan to block all thing pornographic from my computer. This your software has done very well!

Once blocked, I needed to ensure I couldn't get back into the account, and the only way to do this at the moment is to change the email associated with the account to one that I don't know.

So I reached out to your support and asked them to change the email address associated with the account, so I can no longer access it. Technical Support Engineer [SENSITIVE CONTENT HIDDEN] helped me out with this and made my dreams a reality. He did a great job and I'm thankful for that.

Cons

After the initial setup and email change, I needed to blacklist a few more URLs, including facebook, because there are plenty of sexual images on there.

I reached out to support to quickly add the URLs, (to avoid wasting time changing the email back and having me do it), and [SENSITIVE CONTENT HIDDEN] responded, and was incredibly rigid and resistant to helping. Basically, he's the kid at recess that tells the teacher on everyone, saying he would reprimant the support agent ([SENSITIVE CONTENT HIDDEN]) that made this happen in the first place.

[SENSITIVE CONTENT HIDDEN] did an amazing job. It's [SENSITIVE CONTENT HIDDEN] that should be in trouble, if any, in my opinion.

Anyway, account manager [SENSITIVE CONTENT HIDDEN] talked to [SENSITIVE CONTENT HIDDEN], calmed him down, and convinced him to blacklist the 5 websites in my account. The job is now done and I'm happy as can be.

Pros

Very good blocking of spam messages.
Works with any e-mail server setup.
Provides extra layer of protection.

Cons

Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.

Pros

It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Cons

Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

Pros

Webtitan is a truly powerful and feature rich software. Some of its best features include the ease of setting it up, its ability to filter encrypted connections, the ability to filter specific url their fantastic customer support.

Cons

There's a lack of flexibility with the reporting.
Spam pass through occasionally.

Pros

Its easy implementation and excellent administration make this product very effective.

Cons

The truth is there is not much that I dislike, maybe it would work a little more in the interface but it really has a good performance!

Pros

The security solution does the job as expected. You have good support, the engineers do their best.

Cons

No software is perfect though but I think the installation process can be improved.
OTG client for mobile devices (iphone, android) is extremely useful once released (I hope it’s soon)

Pros

Reporting, the DNS proxy allows me to look into my networks at the device level and block the threat. The easy to read articles for setting up DNS proxies and ease of use in the GUI on both the cloud client and DNS proxies make it a breeze.

Cons

The way that the software tries to determine which AD user is connected to traffic, perhaps I just have it configured incorrectly. I double check IP and username when tracking user usage.

Pros

- simple to use no hidden options
- easy to install and very fast
- lots of customizations can create sub admin accounts so client can manage their own domains
- easy to track emails

Pros

Monitoring feature of this specific product is quite unique that totally monitors all the process of online working and also secures all the data. Additionally, its set-up is superb easy and it can be done in just few minutes that save my time and energy as well.

Cons

It is a complete tool for monitoring the entire content and provides us sufficient security. I am more than satisfied with this awesome tool. There is really nothing to dislike about it.

Pros

The interface is as simple as it gets. Everything you need and nothing you don't. Customer service has always been prompt and effective. The support team has always been able to resolve my issues on the first try whether it be on the phone or via email.

Cons

There are a couple of features I wish were implemented, but given time I think it will come together.

Pros

Able to block sites that users should not access.

Cons

No cons, the software works great and is user friendly

Pros

The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Cons

Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date.
This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Pros

Webtitan is very easy to configure and use.

I like the High level of flexibility it has. Filtering can be set to be very simple or can be set to handle complex situations.
It's very good at stopping spam.
I also like the reliable support. They're quick to respond to any issues.

Cons

It's difficult finding issues with this software. I can't think of any con.

Pros

WebTitan is more cost effective but provides an equal level of protection compared to alternative DNS filters

Cons

Not being able to link policies to EntraID groups and not being able to nest policies.

Alternatives Considered

Reasons for Switching to WebTitan

Pros

WebTitan is easy to get up and running and does a great job of filtering with predictable results. It is also very flexible and can be used to have separate policies for different sets of users, and the AD integration makes this easy to apply.

Cons

We have not had any major issues with the product,

Alternatives Considered

Reasons for Switching to WebTitan

Pros

It finally fixed our DNS issues with local ISP providers

Cons

The loading time in reports through the web and I would like a new version of the virtual appliance.

Pros

What I like most about WebTitan is its effective web filtering feature, which enhances network security by blocking malicious and inappropriate sites. Additionally, its ease of management and deployment via Microsoft Intune makes it a user-friendly and efficient solution

Cons

What I like least about WebTitan is the unit pricing, which has been steadily increasing over the years. This rising cost makes it challenging to maintain budget predictability and can be a concern for long-term financial planning, despite the product’s overall effectiveness

Pros

We've been users of WebTitan for several years. It is hands-off. We literally set it and forget it. For our enterprise, I would consider the price point to be low cost.

Cons

This may be from our lack of knowledge, but it would be awesome to use an integration to Active Directory and send scheduled department level reports to each manager for the employees' usage over the month. Also, it would be nice to remove the known usage to Microsoft 365. We know that is our most active website.

Pros

Seems to perform the common DNS filtering very well. Even tighter than a competing Cisco product in that area.

Cons

Does not have as many features as Cisco Umbrella, but for smaller clients it is all they need.

Pros

Easy setup and update devices.

Cons

NA.

Pros

Cost effective, allows filtering across a wide range of Devices both on and off the Network.

Cons

It struggles to let traffic through even a 'safe' Domain with one particular program we use, even though it's category for blocking is unchecked

Pros

I love how secured this system is. I can use all day and night without worrying about the safety and security of all of my files. It was very convenient to use and it was organized.

Cons

Nothing, every bit of its details is perfect. No less no more. A very good app.

Pros

Great product and great customer service.

Cons

No complaints. The employees have always been accommodating and very helpful.

Pros

We are using the Cloud version. The console is quite easy to use and there are many options that can be configured to take care of every aspect of email security. Support is fast and always find the solution to isssues we bring up. We cannot live without Anti spam solution nowaday and it is very important that the tool be efficient and easy to use.

Cons

No cons to report. The only thing I can think of would be the ability to go back further in time in the quarantine zone. I understand that this means quite a lot of storage, but this is the only thing I can think of.

Pros

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

Cons

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

Pros

Our primary reason for changing to WebTitan was cost. We had be fairly happy with our previous solution, but they kept driving up the price, forcing us to look elsewhere on our limited budget, and WebTitan was willing to work within our price range. One of the things I have found that I like about WebTitan is in how it displays some reports. Within the web console, it is easy to see if blocks are in a series, or hit and miss throughout the day. It also gives an easy to see overview if the block count is due to a single piece of software trying to "phone home" at a single URL, or if there seems to, instead, be an effort by the user to get to prohibited content via a variety of URLs. Overall, easy to use solution that works off of categories, but still is easy to whitelist or blacklist given domains, etc.

Cons

Two short-comings readily stand out for our needs/desires.
1) There is no "P2P" category. While there are legal and legitimate peer-to-peer websites and software, we want to block such activity, and limit access to such software as much as possible. Without the P2P category, we're left either with an overly restrictive policy blocking all download sites and then whitelisting a lot, or we stick with only blocking "illegal"/hacking/etc, and then blacklisting P2P sites that aren't caught in that as we find them. Neither is ideal.
2) The emailed reports are not nearly as helpful as the web console reports. I cannot seem to get it to show the same list of blocked attempts in the email. I can only get a block count by category along with a unique domain count. But without being able to see the domains along with timestamps, I have to keep going back to the console to decide if action is required or not.

Pros

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Cons

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

Pros

Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.

Cons

Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.

Pros

Quite easy to set up, clients were quickly migrated from the old operation, and new clients were quickly onboard ed. The monitoring functions are simpler to set up, and the data is displayed in a far more appealing manner. The ability to stop advertisement domains is part of content filtering; sure, this doesn't capture every ad site, but it's enough to make a difference. The greatest thing is that there is no charge for assistance. Any proposal I've made has received swift feedback and resolutions.

Cons

It's not as easy to install as I thought, but once it's up and running, it's a job well done. The impressive infrastructure, technologies, and support services, as well as the fact that it is cloud-based and has a strong product roadmap. We would not hesitate to suggest them to other businesses. Misclassified pages are also being blocked although they shouldn't be. The website could use some updating and improved organization.

Pros

The biggest pro I have is the app for laptops being off-network. I have tried many other products and this is a feature they had, said it works but it never did. I finally found an app that works and it works well. The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic. WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it.

Cons

The one aspect of the software is changing the dns setting in order to recognize user names.

Pros

We were looking for something to protect users both remote and in the office while also increasing production by blocking time wasting sites.

Webtitan is one of several we looked at and it fit what we were looking for. The product was simple to setup and is easy to manage. We have customized alerts for when a user accesses restricted sites and have created keys to allow 1 time use of the site or if we need to white listing a domain is very simple to use. We have all departments from Finance, Customer Service and CEO Executive all with their own security groups and restrictions. Webtitan also restricts access to malicious or suspicious sites which has come in handy a dozen times in the last several months.

Cons

I have encountered zero issues with the software, or support team.

Alternatives Considered

Reasons for Choosing WebTitan

Reasons for Switching to WebTitan

Pros

When using tis software in education, it can be difficult with blocks and filters. As an admin, you have to constantly add websites to black and white lists to block and allow a variety of different sites. As well as the usual block all that contain.....you can select individual sites, however with the function of adding a PIN for staff to allow then access to a site for an hour, this takes the workload off myself, but allows the teacher to get on with the task at and not disrupt the teaching of the student.

Cons

With the initial set up of the software, we had some teething problems, but the support staff were very useful in supporting the setup. The layout of the portal itself is a bit "all over the place" and not as logical as I would hope, but after a few clicks and getting use to the interface, you can do everything you need it to do.

Alternatives Considered

Reasons for Switching to WebTitan

Pros

Easy to install and could reuse old hardware for the installation, so helps keep costs down. Also once installed it requires minimal oversight since it runs on a Linux install. I like it is on premise as it is cost effective to manage.

Cons

Can't think of any right now as it meets our needs.

Alternatives Considered

Reasons for Switching to WebTitan

Pros

The best part of WebTitan is not having to worry that illegal sites are being looked up in our business.

Cons

Soooo many sites are blocked, even IF they belong to allowed categories. I wish we could "ADD" sites to the allowed list directly from the email alerts. There are too many steps to get to the Add sites page. Plus, there are several times when an allowed page is blocked again.

Pros

It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.

Cons

The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.

Pros

The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.

Cons

It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.

Pros

Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.

Cons

The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.

Alternatives Considered

Reasons for Switching to WebTitan

Pros

It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

Cons

We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.