4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About TrackTik

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal. TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards. For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.
TrackTik Software - Dashboard
TrackTik Software - Analytics
TrackTik Software - Guard tour
TrackTik Software - Dynamic tracking
TrackTik Software - Scheduling
TrackTik Software - Billing
TrackTik video
TrackTik Software - Dashboard - thumbnail
TrackTik Software - Analytics - thumbnail
TrackTik Software - Guard tour - thumbnail
TrackTik Software - Dynamic tracking - thumbnail
TrackTik Software - Scheduling - thumbnail

TrackTik pricing

TrackTik does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to TrackTik

TrackTik Reviews

Feature rating

Value for Money
3.8
Functionality
4.0
Ease of Use
4
Customer Support
4.2
5 reviews of 81 View all reviews
Matthieu
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/2/2018

Digital transformation for security services ? Not without TrackTik.

To be the best outsider on our market.
Use better tools than the Bigs (G4S / SECURITAS / SERIS)
Less backoffice jobs - More field jobs !
To be ultracompetitive on the market with a high level of quality

Pros

The most advanced security app and supervision plateform for security services.
- Always envolving
- Customization of the report (we keep our touch !)
- Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business.
- Mobile Patrol and Dispatch + is really connected to our needs !

Cons

- Not the best for European market (Euro, payroll, billing, contract, ...)
- Missing commercial support (Custom and branded support)
- LoneWorker need integration with monitoring center (local)
- LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium
- We need more incedent flexibility (multiples incident type on the same report)

Response from TrackTik Software

Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership!

Replied 28/2/2018
Amanda
  • Industry: Security & Investigations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/10/2017

My experience has been great

From this software we experienced increased ability to document changes and maintain records for accounts.

Pros

I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Cons

Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Response from TrackTik Software

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Replied 13/11/2017
Paul
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
0

3
Reviewed on 10/6/2017

A year to implement and troubleshoot

They have made great strives and have great potential but still have a way to go.

Pros

My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Cons

One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

Response from TrackTik Software

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

Replied 28/6/2017
Ed
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 9/2/2018

TrackTik is a great tool for all involved in the industry.

Pros

As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

Cons

The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

Response from TrackTik Software

Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this.
We look forward to continuing our successful partnership!

Replied 28/2/2018
Jim
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/3/2018

Great security software, and has been a great tool to retain current customers.

Pros

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

Cons

There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.

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