--- description: Review of VirtualPBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VirtualPBX | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [VirtualPBX](/software/160417/virtualpbx) # VirtualPBX Canonical: https://www.softwareadvice.ie/software/160417/virtualpbx Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/160417/virtualpbx?page=2) > VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice for your business, whether your team is at a desk, on the road, or working from home. Add AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and grow into advanced messaging or contact center capabilities as your needs evolve. Most importantly, you're backed by knowledgeable, U.S.-based support from people who genuinely know the platform and understand small business. Because having the right technology is important—but having the right people behind it matters too. > > Verdict: Rated **4.7/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 38 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VirtualPBX - **Location**: San Jose, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The Smarter Voice System has one plan at $15/mo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United Kingdom, United States ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Responses - Automatic Call Distribution - Blended Call Centre - CRM - Call Center Integration - Call Centre Management - Call Conferencing - Call Disposition ## Integrations (14 total) - Asana - Clio - Dropbox - Freshdesk - Gmail - Google Calendar - Google Sheets - HubSpot CRM - Microsoft Teams - Salesforce Platform - Shopify - Slack - Trello - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.softwareadvice.ie/software/120982/800-com) — 4.7/5 (359 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) 5. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1205 reviews) ## Reviews ### "Terrific SMB Solution" — 5.0/5 > **Joshua** | *12 February 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business. > > **Cons**: I'm finding it difficult to identify something I don't like about the software... > > We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally. ----- ### "Good Value and Customer Service" — 5.0/5 > **Bill** | *25 September 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. > > **Cons**: The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. > > Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. ----- ### "Average and needs improvement" — 3.0/5 > **Abdul** | *8 September 2023* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: Compared to other systems, VirtualPBX is average > > **Cons**: Support and the introduction to the system was poor. > > We have decided to eliminate VitualPBX from our selection ----- ### "Years of outstanding service" — 5.0/5 > **Andrew** | *20 March 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The products and services are great but the level of service is exemplary. > > **Cons**: Some international numbers (few) are not available through them but are available elsewhere. > > 9 years using them and only good things to report. ----- ### "Sole Practitioner" — 5.0/5 > **Carlos** | *25 April 2024* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office. > > **Cons**: I do not have any complaints about the service. > > I enjoy the convenience. As long as I have my cell and my laptop, I have my office. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/160417/virtualpbx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/160417/virtualpbx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data