Wild Apricot

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Wild Apricot

WildApricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size. With WildApricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder. Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, WildApricot’s event management tools let managers create events; list them on the website along with a description, images and a custom online registration form; track which members sign up; and process payments. It can also send reminders and messages to members. Managers can view all member records to see membership status, event registrations, donations and more.
Wild Apricot Software - WildApricot:  Whatever your passion is for serving members, WildApricot makes it possible.
Wild Apricot Software - WildApricot:  Manage your organization all in one place.
Wild Apricot Software - Website Builder: Build a professional looking website using one of our professionally designed and mobile-friendly website templates with your organization's logo and color scheme, then add your own text and images.
Wild Apricot Software - Event Management:   Create an event in minutes and manage it with ease.
Wild Apricot Software - Online Payments: Take payments quickly and securely; Your members and supporters can pay online from their computer or mobile device for membership fees, registration fees, and donations, or set up recurring payments to save time and hassle.
Wild Apricot Software - Member Database: Grow your members on a single platform.
Wild Apricot video
Wild Apricot Software - WildApricot:  Whatever your passion is for serving members, WildApricot makes it possible. - thumbnail
Wild Apricot Software - WildApricot:  Manage your organization all in one place. - thumbnail
Wild Apricot Software - Website Builder: Build a professional looking website using one of our professionally designed and mobile-friendly website templates with your organization's logo and color scheme, then add your own text and images. - thumbnail
Wild Apricot Software - Event Management:   Create an event in minutes and manage it with ease. - thumbnail
Wild Apricot Software - Online Payments: Take payments quickly and securely; Your members and supporters can pay online from their computer or mobile device for membership fees, registration fees, and donations, or set up recurring payments to save time and hassle. - thumbnail

Wild Apricot pricing

Wild Apricot does not have a free version but does offer a free trial. Wild Apricot paid version starts at US$60.00/month.

Starting Price:
US$60.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Wild Apricot

Constant Contact

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Whether it's...

YourMembership

YourMembership.com is an integrated suite of online membership management applications used by associations and other...

ClubRunner

ClubRunner is a cloud-based membership management solution for nonprofits, boards, service clubs, associations and...

Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars,...

Join It

Join It is a cloud-based membership management solution built for small and midsize businesses. It allows users to...

HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track...

Wild Apricot Reviews

Feature rating

Value for Money
4.4
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4
5 reviews of 541 View all reviews
Julie
  • Industry: Nonprofit Organisation Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/1/2019

Great software at a great price

Knowing that membership renewals and invoices and event reminders are automated means I can focus on what matters most, member engagement and retention.

Pros

I'm a part time Executive Director of a membership organization. Before Wild Apricot a lot of my time was spent on billing and administration and event registration. Wild Apricot does all of that for me, so all I have to do is address specific questions or issues.

Cons

The email functionality is not great. That is literally my ONLY complaint about the software.

Chris
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 14/9/2020

An Out of the Box Solution for Membership Management

Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.

Pros

Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.

Cons

Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.

Alternatives Considered

Neon CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Wild Apricot

Goldmine was server based and their cloud-based option was cost prohibitive when we considered switching to that solution.

Reasons for Switching to Wild Apricot

Overall, it provided the best set of tools for the price as well as providing a quality out of the box solution.
Sean
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 1/1/2021

Not Customer Friendly

Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp.

After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.

Pros

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Cons

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

Alternatives Considered

ClubRunner and Join It

Reasons for Switching to Wild Apricot

Combination of price and features.
Jack
  • Industry: Defense & Space
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

4
Reviewed on 29/4/2020

Wild Apricot, is it good for membership website builder?

Overall, the Membership Database is good, Event emails can be automated to send to registrants and managing the membership is good but there are some serious lacking features that need to be addressed by WA otherwise customers are not going to be satisfied by the $1670 (AUD) just on the system that can feel very broken.

If WA could either do a large update on the Builder and start working on integration for Xero and other large Accounting packages so that it provides a simple integration instead of just having the one.

Pros

I absolutely loved setting up this software, I found it very challenging but I do enjoy a challenge.

I migrated out of Associations Online (AO) to WildApricot (WA). I found that using the CSV export of the membership out of AO really easy and the upload in WA simple as well.

The events system is fantastic for Zoom and events that need to have someone at the door checking people in. The admin app for WA is awesome when I'm on the go and just want to see who has checked into an event or who has registered for an event.

Cons

The biggest, and I mean this is a deal-breaker, the site builder is seriously broken and needs a massive update. I have checked about 30 other sites that use WildAprioct and they all look the same. Very Narrow, broken up into blocks of either 1/2/3.

There is a basic function of having a button added but the customization of said button is the link and text. Not the colour or the size. The blogging functionality for the site is very basic which is fine but it would be nice if I could categorize it and allow for displaying the post on other pages so that it isn't locked to the single blog page.

WA integrates with WordPress so I wanted to build a better-looking frontend for my site but the downside is the integration is not in full. You can have the login and some profile migrated over but things like Events, Profile Updates and even administration of membership can only be done in WA. So any changes in the profile can not be done in WordPress as it is only a one-way sync. The plugin for Wordpress is only a SSO for WildApricot.

Finally, the Support/Feature request, WA is probably one of the slower ones for it. It may take years for anything to happen. They update often around the 4th of each month but its never anything that is really useful for the Admin or User. Its usually bugs in the system which is awesome, but I would really like to see some more functionality with the system like the website builder and other integration into online Accounting Packages.

Brian
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
1

5
Reviewed on 5/2/2019

A Sinking Ship

I have been a long time client of WA (7 years), but we are unlikely to renew. 3 years they ago they had a 40% price increase, but they allowed you to renew for up to 2 years at the previous rate. That increase was somewhat understandable because they had not raised fees for the previous 4 years we were clients. 2 years later they had another 40% increase but did not offer the same renewal. Neither increase coincided with major functional additions other than normal enhancements to existing functions. Today they announced a new 20% penalty if you don't switch to their payment processing system (US/Canada only). We have no intention to switch from PayPal so this was the last straw. We will be looking for an alternate option. They were acquired by a larger company and subsequently and equity firm. These increases are obviously cash grabs from current clients without considering the impact to the organizations. My suspicion is the company has a major cash flow issue and this is a way to get money now. I would be very leary of the stability of the company as they will lose many clients over this. This is really unfortunate because their tool is excellent!

Pros

WA has a great feature set that includes a lot of the functionality we need to completely manage our membership, communication, and payment collection. I especially like that we can have bundle memberships and can create saved searches for email distribution or member management.

Cons

There are occasionally issues with some of the search fields that can only be resolved by logging off and back in. I would like to have group texting capabilities.

Related categories