--- description: Review of WeCounsel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WeCounsel | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Substance Abuse EMR Software](/directory/180/substance-abuse-software/software) > [WeCounsel](/software/161554/wecounsel) # WeCounsel Canonical: https://www.softwareadvice.ie/software/161554/wecounsel Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/161554/wecounsel?page=2) > Wecounsel is a cloud-based, HIPAA-compliant video conferencing solution designed for telemedicine practices of all sizes. It offers live chat, patient scheduling and check-in, a clinician dashboard and video calling. Android and iOS apps are available for tablets and smartphones. Wecounsel features practice management, which allows users to manage appointment scheduling and medical billing. Users can also take notes using customizable note templates. Patient interaction tools let users schedule calls with patients through multiple channels such as video, live chat and email. Providers and practitioners can also share documents such as lab results and forms. Website and social-media integrations help users promote their practices and manage Google rankings. The product also provides an open API, which allows users to integrate Wecounsel with other platforms and transfer data such as SSO authentication, video sessions and appointment scheduling. Pricing is per user per month. Support is offered through an online help desk. > > Verdict: Rated **4.1/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 32 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: wecounsel - **Location**: Chattanooga, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$24.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: WeCounsel offers 4 packages for private practices. Basic: Free Starter: $24.99 per user/month Preferred: $39.99 per user/month Professional: $69.99 per user/month \& $35/month for each additional user The WeCounsel enterprise packages start at $300/month for up to 5 seats. To receive an accurate quote, contact WeCounsel directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Calendar Management - Claims Management - Client Management - Client Portal - Compliance Tracking - Confirmations/Reminders - Customer Database - Customisable Templates - Data Import/Export - Document Storage - EMR/EHR - Employee Management - For Psychiatrists ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Substance Abuse EMR Software](https://www.softwareadvice.ie/directory/180/substance-abuse-software/software) ## Related Categories - [Substance Abuse EMR Software](https://www.softwareadvice.ie/directory/180/substance-abuse-software/software) - [Certified EHR Software](https://www.softwareadvice.ie/directory/350/onc-atcb-certified-emr-software/software) - [Mac EMR & Medical Billing Software](https://www.softwareadvice.ie/directory/426/mac-emr/software) - [iPad EMR Software](https://www.softwareadvice.ie/directory/14/tablet-pc-emr-medical-software/software) - [Web Based Medical Billing Software](https://www.softwareadvice.ie/directory/15/web-based-medical-billing-software/software) ## Alternatives 1. [Sessions Health](https://www.softwareadvice.ie/software/377550/sessions-health) — 4.9/5 (123 reviews) 2. [EHRYourWay](https://www.softwareadvice.ie/software/3789/ehryourway) — 4.9/5 (528 reviews) 3. [CounSol.com](https://www.softwareadvice.ie/software/33059/counsol) — 4.7/5 (829 reviews) 4. [Valant EHR Suite](https://www.softwareadvice.ie/software/1069/valant-psychiatric-emr) — 4.2/5 (338 reviews) 5. [TherapyNotes, LLC](https://www.softwareadvice.ie/software/5615/therapynotes) — 4.7/5 (962 reviews) ## Reviews ### "Reasonably priced telemental health solution" — 5.0/5 > **Laura** | *10 February 2019* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions. > > **Cons**: Occasional glitches that interfere with video chat connection. > > Allows me to see out of state clients online. ----- ### "WeCounsel" — 4.0/5 > **Nina** | *29 September 2024* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Decent service offering mental health > > **Cons**: Types of ways they deliver mental health > > Fairly sufficient but room for growth ----- ### "Glitchy system overall" — 3.0/5 > **Casey** | *8 August 2019* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though. > > **Cons**: Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets. > > It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price. ----- ### "A great way to video conference with clients" — 5.0/5 > **Sasha** | *31 January 2017* | Recommendation rating: 7.0/10 > > WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place. Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session. Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease. I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back. It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site. Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something. ----- ### "Reality of Digital Counseling Fees/Usage" — 4.0/5 > **Margo** | *31 January 2017* | Mental Health Care | Recommendation rating: 6.0/10 > > **Pros**: Easy for techicnally knowledgeable people. Secure, Hippa Compliant, and billing. > > **Cons**: Cost, client technical issues. > > WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/161554/wecounsel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/161554/wecounsel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data