About Windward System Five
Windward System Five pricing
Windward System Five does not have a free version but does offer a free trial. Windward System Five paid version starts at US$129.00/month.
Alternatives to Windward System Five
Windward System Five Reviews
Feature rating
- Used Daily for 6-12 months
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Review Source
A powerful POS with unlimited flexibility, reliable stability, and great support staff.
Saved our company time and money in the ling run. Being able to customize the look, feel, and functions of the application let us implement EXACTLY what our company needed. We evaluated MANY other products before choosing Windward, and nothing comes close. It was one of the better decisions made in our organization, and is a big personal red-feather in my hat.
Pros
- Extremely customizable. Allows you to customize anything from report, to custom price-labels, to customized POS screen (even changing the size/color/look of virtually every button). If you are a little more adventurous, you can even write code that allows you make your own functions.
- Easy to learn. For as advanced as this is, most people can pick up on the majority what thy need in a day. For those who want to do more, their is a complete 'Windward Academy' that you can watch videos and read comprehensive guides.
- LOTS of support. If I ever have a question, there are about ten people I can call. Of-course, they have 24/7 technical support, but virtually anyone in the company is eager and willing to help. I can call my account manager, or any number of others I have talked to throughout the installation process. Even the lovely receptionist is awesome has walked me through issues on more than one occasion.
- Philippines support. You might think this would be under the "Cons" section; but it isn't. The Philippines support is not outsourced like other companies, but they are actual employees working in a Windward office in Cebu. They all speak great English, are EXTREMELY knowledgeable about the product, and aim to please. No matter how frantic I am when I call, they never get upset and are always positive. And they are not going to give up until it's fixed. - You typically don't find this level of customer service in Western support groups.
Cons
- Price tag will be your biggest hurdle. And some features will cost you extra. Having to pay extra to have the software integrate with our merchant account is probably the biggest complaint I have with the company. But even this is vastly outweighed by the Pros. If you want the best, it probably isn't going to be the cheapest.
- There are occasional errors that pop up and random issues. But 90% of these are self-resolving (very intuitive software). For the other 10%, support is right there to remote in and stay with you until it's resolve.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Windward since 2006
Pros
The service from Windward when needing help.
Cons
Missing simple sales reports that we use to use in Great Plains.
Reasons for Choosing Windward System Five
It was DOS and needed to update.Reasons for Switching to Windward System Five
I looked at many more than the 2 above. But do not remember all I looked at. Was at least 8. Not sure Profit.co is the correct oneResponse from Windward Software
Hi Joellyn,
Thanks for the review! We'll be sure to pass along the note about our service to the Customer Care team. We do have advanced reporting now available with Windward Intelligence. You may want to reach out to your Account Manager to see it in action. Thanks again!
- Used Daily for 2+ years
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Review Source
Gets the job done. Do not do the updates.
Pros
Very thorough software with lots of room/areas to store Information and very easy to use. The point and click ability of the software makes it easier to train new staff. Can access the software from anywhere in the world using remote desktop connection.
Cons
The updates do not seem to go very smoothly. And update me fix one problem but two new problems arise that were not problems before. We have actually stopped getting updates and have continued to use our current version for years. We have developed our own internal ways to use the software to its fullest potential without getting updates. Software support is readily available however very expensive and a lot of the problems that we have encountered do not have the solution. In order to get the solution we have to pay for the entire resource development team and have to be very very patient to see results. The yearly license fee does not benefit our company as we do not complete the updates. So we paid the fee however are using an out of date software program Because we are afraid to update. Phoning for tech-support can be quite challenging when the bill is charged per minute and we are on hold for 80 percent of the call. We are usually on hold while the tech support discusses with superior or development team to solve our more complex problems. At the end of the day the software program helps us maintain our current business but is not helping us grow our business. We are not ready to commit thousands of dollars to the software program that still has many issues even if we were to update to most current version
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good POS Order Management Software
Very happy with the software. They worked with me in implementing and transferring our data with only a few hickups.
Pros
Order Management, POS, Inventory Tracking.
Cons
Not as customizable as I would like. Email feature lacks templates for the email body of the message when sending statements in bulk. Could have a better more customizable email feature for invoices and statements.
Alternatives Considered
FishbowlReasons for Choosing Windward System Five
Windward has superior order management.Reasons for Switching to Windward System Five
Better developed product and support.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
windward system 5
Overall system 5 is an end to end solution which we count on to mange our business. We would like to see regular scheduled maintaince as part of our annual subscription plan. We have invested heavily in to the software on the years and would.lien to feel we can get value added serviced included.
Pros
The software is an end to end solution for our business - we like this alot.
This last year the software has slowed down which has created inefficiencies.
Cons
The software performance has dropped as we add more users and increase the date base.
The length of time it takes to book appointments has been increasing over the last two years
