About SAP Customer Experience

SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone.
SAP Customer Experience Software - Analytics
SAP Customer Experience Software - Dashboard
SAP Customer Experience Software - Data Interpretation
SAP Customer Experience Software - Accounts and Products
SAP Customer Experience Software - Product Catalog Staging
SAP Customer Experience video
SAP Customer Experience Software - Analytics - thumbnail
SAP Customer Experience Software - Dashboard - thumbnail
SAP Customer Experience Software - Data Interpretation - thumbnail
SAP Customer Experience Software - Accounts and Products - thumbnail
SAP Customer Experience Software - Product Catalog Staging - thumbnail

SAP Customer Experience pricing

SAP Customer Experience does not have a free version but does offer a free trial. SAP Customer Experience paid version starts at US$58.00/month.

Starting Price:
US$58.00/month
Free Version:
No
Free trial:
Yes

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SAP Customer Experience Reviews

Feature rating

Value for Money
3.9
Functionality
4.2
Ease of Use
3.8
Customer Support
4.1
5 reviews of 218 View all reviews
M. Sohaib
  • Industry: Utilities
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

SAP CRM has everything an organization needs to deal with Customers

Pros

There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Cons

Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

Ravikumar
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2018

SAP Hybris application is boosting your organization

I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level

Pros

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

Cons

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

Sarah
  • Industry: Management Consulting
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
2.5

2.5
Reviewed on 17/4/2015

Why SAP CRM is better when it works with others.

Pros

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Cons

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 20/6/2018

SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...

The best benefits that I use it for is credit card processing as well as inventory management.

Pros

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Cons

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Stephanie
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/2/2019

SAP CRM

I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly.

The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.

Pros

I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.

Cons

In some cases the tool hangs and takes time to update.

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