When I Work

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported. When I Work integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of multiple sizes. Pricing is per month. Support is offered via online videos, documentation and ticket.
When I Work Software - When I Work Schedule Dashboard
When I Work Software - When I Work Shift Assignment
When I Work Software - When I work WorkChat
When I Work Software - When I Work Edit Employees
When I Work Software - When I Work Shift Acknowledgement
When I Work Software - 6
When I Work video
When I Work Software - When I Work Schedule Dashboard - thumbnail
When I Work Software - When I Work Shift Assignment - thumbnail
When I Work Software - When I work WorkChat - thumbnail
When I Work Software - When I Work Edit Employees - thumbnail
When I Work Software - When I Work Shift Acknowledgement - thumbnail

When I Work pricing

When I Work does not have a free version but does offer a free trial. When I Work paid version starts at US$2.50/month.

Starting Price:
US$2.50/month
Free Version:
No
Free trial:
Yes

Alternatives to When I Work

When I Work Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
5 reviews of 1,085 View all reviews
Christopher
Christopher
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 12/2/2020

When I Work User

Pros

The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.

Cons

The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.

Response from When I Work

Hi Christopher,

Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need!

If you have any questions about Availability Preferences please submit a ticket, we are happy to assist!

https://help.wheniwork.com/submit-a-ticket/

Replied 14/2/2020
Felicia
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 6/3/2024

LV loves WIW!

WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!

Pros

I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.

Cons

Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.

Response from When I Work

Hi Felicia,

Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!

Thank you.

Warmly,
Shab

Replied 7/3/2024
Elizabeth
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
4

1
Reviewed on 12/11/2019

MISSING BASIC FUNCTIONS!

Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.

Pros

Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.

Cons

Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking.
Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them!
Very simple but integral functions that are important to a timesheet app that are missing!!
When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!

Response from When I Work

Hi Elizabeth,

Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments.

If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts.

Best,
Kate

Replied 17/11/2019
Silvia
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2023

User and Mobile-friendly Scheduling at a Glance

My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Pros

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Cons

The schedule time input might be a little tricky sometimes.

Response from When I Work

Hi Silvia,

Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work!

Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/

We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! 
 
To keep informed of any future updates, When I Work does provide updates on product releases through the link below!
https://help.wheniwork.com/article-categories/product-updates/
 
If you have further feedback or other suggestions, please do not hesitate to reach back out! 
 
Warmly, 
Lexie

Replied 14/9/2023
Luis
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/6/2023

When I Work is the go to time tracking solution I recommend to all my accounting clients

Overall When I Work is a great time tracking solution. It works well, and the report outputs are easy to work with when running payroll. The only thing that could improve is that the sync feature would work with Quickbooks simple start and essentials. Currently the sync function only works with quickbooks plus and above, and not all my clients have a plus level subscription, adding manual entry for payroll.

Pros

The ability for employees to clock in from their smart phone and the system logging their location is very useful. The chat feature also helps employers to communicate the days tasks quickly.l

Cons

The pricing structure seems to always be changing and every time I recommend it to a new or existing client, the current pricing is different than what my other clients are on. I need to be constantly checking the newest pricing before I recommended and begin setup for new accounts.

Alternatives Considered

QuickBooks Time

Reasons for Switching to When I Work

I have tried other time tracking solutions but they all were a little clunky on the admin side when making adjustments. When I work has a spreadsheet like layout that makes it every easy to visualize and make adjustments.

Response from When I Work

Hi Luis,

Shab here from When I Work. Thank you for taking the time to write us such an amazing review. Our Customer Care team would be happy to help you out with any questions you may have. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance if needed.

Thank you again for your review!

Warmly,
Shab

Replied 27/6/2023

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