About When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported. When I Work integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of multiple sizes. Pricing is per month. Support is offered via online videos, documentation and ticket.
When I Work Software - When I Work Schedule Dashboard
When I Work Software - When I Work Shift Assignment
When I Work Software - When I work WorkChat
When I Work Software - When I Work Edit Employees
When I Work Software - When I Work Shift Acknowledgement
When I Work Software - 6
When I Work video
When I Work Software - When I Work Schedule Dashboard - thumbnail
When I Work Software - When I Work Shift Assignment - thumbnail
When I Work Software - When I work WorkChat - thumbnail
When I Work Software - When I Work Edit Employees - thumbnail
When I Work Software - When I Work Shift Acknowledgement - thumbnail

When I Work pricing

When I Work does not have a free version but does offer a free trial. When I Work paid version starts at US$2.50/month.

Starting Price:
US$2.50/month See pricing details
Free Version:
No
Free trial:
Yes

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When I Work Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 1,002 View all reviews
Christopher
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 12/2/2020

When I Work User

Pros

The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.

Cons

The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.

Response from When I Work

Hi Christopher,

Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need!

If you have any questions about Availability Preferences please submit a ticket, we are happy to assist!

https://help.wheniwork.com/submit-a-ticket/

Replied 14/2/2020
Jackie
  • Industry: Veterinary
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/12/2022

When I work

Pros

My office used when I work for about a year, we have since transitioned to another software, but we still use when i work for scheduling (im not sure why) but I greatly prefer when i work, it is very easy to use, clocking in and out is a breeze. The scheduling is very easy to see and use and requesting time off is very easy.

Cons

This software would glitch somewhat frequently but it was nothing major, most of the time it just took a few extra seconds to clock in / out. But overall I really liked using this software as an all in one.

Response from When I Work

Hello Jackie,

This is Ben from When I Work Customer Care. We greatly appreciate your positive review. I'm happy to hear that you've enjoyed using our software and that your office has decided to keep utilizing our service for your scheduling needs.

If you ever need any assistance at all or wish to provide feedback, you may feel free to open up a ticket at anytime. https://help.wheniwork.com/submit-a-ticket/

Thanks again for your review and I hope you have a wonderful day!

Cheers,

Ben

Replied 8/12/2022
Gareth
  • Industry: Nonprofit Organisation Management
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/1/2023

Avoid At All Costs

We have had an awful experience with When I Work who lied about the capability of the software and API. We continued to use the software, as a small charity, we had invested a lot of money into the system. When one of the key features of the software stopped working we were unbale to use this. The support was awful and was unable to fix the issue. This lead us having to moved to a bespoke system and additional cost and time pressures. When I work refused to refund any of the annual payment we have made.

Pros

What we were told the product could do.

Cons

What the product did. We were told the software and API would do things it could not do.

Response from When I Work

Hi there, Im sorry to hear you are having issues with the API. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help.

Replied 16/1/2023
Katja
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/10/2022

My favorite scheduling app that I've used so far!

I have used When I Work at two different places of employment and prefer it over other scheduling applications, such as ADP.

Pros

When I Work is very simple to use and easy to navigate. My current or upcoming schedule always shows up as soon as I log into the app, and I can easily view my upcoming shifts and approve them. Putting in requests and setting my availability is also very straightforward. Finally, I enjoy the messaging feature, which is helpful for communicating with a whole team or with individuals whom I haven't shared contact information with yet.

Cons

Sometimes When I Work logs me out of the app and I am forced to log in again, which can be inconvenient if I don't have my password saved or written down. When I cancel a shift, it still shows up in my Concluded Requests, as well as my employer's requests for me, which I feel is a bit unnecessary. I would prefer if it just showed up in mine but not in my employer's requests. I also wish my shifts from previous weeks were still available to view.

Response from When I Work

Hi, Katja Thank you for leaving such a positive review. We appreciate your time and support!

Replied 27/10/2022
Larissa
  • Industry: Nonprofit Organisation Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/12/2022

Honest Review

Pros

This software allows us, administrators, to monitor the times of clocking in from each staff member. We have access on our phones, and you can set up any alerts you get, such as late clocking in, no-shows, whenever a staff works multiple departments and is approaching overtime, etc. It is user-friendly, and we do not regret getting it.

Cons

When there are updates made, sometimes, it doesn't give us the correct times collected in the time sheet.

Response from When I Work

Hello Larissa,

This is Ben from When I Work Customer Care. We greatly appreciate your positive feedback on our service. I'm glad that you've found our software user-friendly and that it's made a positive impact on your workflow.

We'd be happy to help at anytime if you ever need any assistance with our software or if you wish to provide feedback. A ticket can be opened up with: https://help.wheniwork.com/submit-a-ticket/

Thanks again for your review and I hope you have a wonderful day. Happy scheduling!

Best regards,

Ben

Replied 8/12/2022

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