Crisp

Pros

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Cons

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

Alternatives Considered

Reasons for Choosing Crisp

Switched From

Reasons for Switching to Crisp

Pros

- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost

Cons

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like

Pros

Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.

Cons

The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found.

Alternatives Considered

Reasons for Switching to Crisp

Pros

It's easy to use.
Everything is well documented.
It is reliable to be up.

Cons

I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost.

Pros

Its cost effective, but not much else to like about it.

Cons

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.

This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Pros

Cant't say enough. We moved from Intercom since it was way too expensive and Crisp seems to have everything we needed at 1/10th of the cost. Their support is beyond amazing with resolution in minutes. I cannot expect that from Intercom. All in all pretty happy with the move

Cons

The UI is a bit clunky. They could easily compete with Intercom if they make their UI modern. That's the only thing i see a difference moving from Intercom

Pros

I appreciate the convenience of being able to connect and chat with customers at any time and from anywhere using Crisp. The mobile app enhances the experience by providing real-time notifications whenever someone messages me, allowing me to respond immediately. Overall, I am completely satisfied with Crisp.

Cons

There is nothing to dislike about Crisp, so I will skip this one.

Alternatives Considered

Reasons for Switching to Crisp

Pros

I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work.

Cons

It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful.

Pros

omni channel, auto responder, same price for multiple accounts

Cons

The pay per use for the AI autoresponder.

Pros

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Cons

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Pros

Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)

Cons

You can't filter between live chat and emails

Pros

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Cons

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Pros

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Cons

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Pros

Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup.

Cons

The conversation history view was a bit baffling to me at times.

Pros

The ability to develop our own Chat Bot.

Cons

There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets.

Pros

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Cons

Nothing really. The best chat solution. Period.

Pros

It gives you the functionality you need to talk to your customers while they are browsing your website.

Cons

It does not allow you to create campaigns with new leads you enter.

Pros

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Cons

Nothing, Crisp is great and the customer support team is very helpful.

Pros

The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time.

There are a ton of plugins that allow you to integrate other tools with Crisp.

Cons

Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle.

Pros

Its a nice system - but the company as a whole is flawed in many ways - not reliable.

Cons

Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.

Pros

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Cons

None, I think it works perfectly. Not that user-friendly.

Pros

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Alternatives Considered

Reasons for Switching to Crisp

Pros

Clean and good experience, features you would expect, iteration on the product

Cons

Some settings aren't easy to find or understand, this part could simplified

Pros

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Cons

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Pros

Reliable and easy-to-use.

Cons

I would love to have a better dashboard which would list every customer I have.

Pros

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Cons

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Pros

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Cons

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Pros

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Cons

Nothing really. If there was a better integrated ticketing system that would be amazing.

Pros

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Cons

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Pros

I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.

Cons

Nothing major just it can be with a bit better UI and design, more minimalist and clean.

Pros

Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.

Cons

The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.

Alternatives Considered

Reasons for Switching to Crisp

Pros

Ease of use and honest price to have a good quality chatbot

Cons

When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs

Pros

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Cons

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Alternatives Considered

Reasons for Choosing Crisp

Switched From

Pros

Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.

Cons

The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.

Cons

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

Pros

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Cons

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Alternatives Considered

Reasons for Switching to Crisp

Pros

It is very user-friendly and effective.

Cons

No negative report yet. I have not experienced any error in its usage

Pros

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Cons

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Pros

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Cons

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Pros

Easy to manage tickets and immediately answer your clients.

Cons

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Pros

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Cons

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Alternatives Considered

Switched From

Reasons for Switching to Crisp

Pros

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Pros

- Great feature set, even on the free tier
- Excellent mobile app
- Integration with your favorite tools
- Advanced features like liveview for seeing your customers moving through your site live.

Cons

It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

Pros

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Pros

Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice.

Cons

Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash.

Pros

- Great interface
- Painless installation (simply add a code snippet to your site's header)
- Offers a freemium tier which will cover most of your needs
- Lots of design options for the livechat box
- Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have)
- The team that builds it has always been helpful when I had questions

Cons

I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.

Pros

It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it.

Cons

Not all the elements of the chat widget are translatable

Pros

It has free plan and you can check from which country you are getting visitors which is live.

Cons

After a certain time, previous messages get erased.

Pros

Easy integration.
Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Cons

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Pros

Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

Cons

NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.