--- description: Review of XCALLY Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: XCALLY | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [XCALLY](/software/163156/xcally) # XCALLY Canonical: https://www.softwareadvice.ie/software/163156/xcally Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/163156/xcally?page=2) > XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages. > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 130 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: XCALLY - **Location**: Paderno Dugnano, Italy - **Founded**: 2007 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Czech, English, Estonian, European Portuguese, French, German, Italian, Japanese, Latvian, Lithuanian, Malay, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan and 157 more ## Features - API - Activity Dashboard - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (92 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (92 reviews) 5. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Best in class; value and flexibility for business agility" — 5.0/5 > **Tom** | *7 October 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Dialer and the drag drop router are simple and efficient. Best in class value. > > **Cons**: There is nothing I don't like. The software and support are solid. ----- ### "Xcally easy to use and reliable" — 5.0/5 > **Verified Reviewer** | *5 October 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch > > **Cons**: Missing a multi tenant feature, that is the only thing other than that everything is great ----- ### "Feature rich application providing a single UI to call-centre agents for multiple input streams." — 3.0/5 > **Dean** | *11 August 2016* | Recommendation rating: 10.0/10 > > **Pros**: Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support. > > We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic\! ----- ### "Very Good Product" — 5.0/5 > **Roberto** | *24 January 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: A lot of functions very useful for our business > > **Cons**: Add more features to phonebar to improve agent functionality ----- ### "Great value for money to manage top-notch customer service" — 5.0/5 > **Michele** | *8 August 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: - Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money > > **Cons**: - Not many > > I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/163156/xcally?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/163156/xcally) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data