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About XCALLY
XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.
Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.
XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.
XCALLY pricing
XCALLY does not have a free version but does offer a free trial. XCALLY paid version starts at US$30.00/month.
Starting Price:
US$30.00/month
Free Version:
No
Free trial:
Yes
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XCALLY Reviews
Feature rating
5 reviews of 129
View all reviews
Numan
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 26/1/2023
Innovative & Modern AI based Omni Channels Contact Center Solution.
I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.
Pros
Very easy to use and stable with great support.
Cons
flexibility and great features. I like every inch of this application.
Irfanudeen
- Industry: E-Learning
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 12/5/2022
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Pros
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Cons
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
Mochamad
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4
3
Reviewed on 15/9/2019
This software is always trying to update with the latest technology including AI, and robotic...
I don't have enough experiences using this software since we just use this software for propose of demo to customers.
Pros
It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
Cons
Open channels. This feature will make this software rich in solutions
Panuwat
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 4/10/2021
XCALLY is good contact center sofware
Pros
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Cons
Open channel - Line, Open channel - Facebook
Michele
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 8/8/2018
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Pros
- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money
Cons
- Not many
