--- description: Review of Zuora Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zuora | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Subscription Management Software](/directory/3792/subscription-management/software) > [Zuora](/software/163813/zuora) # Zuora Canonical: https://www.softwareadvice.ie/software/163813/zuora Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/163813/zuora?page=2) > Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care. Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems. There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike. > > Verdict: Rated **3.9/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 54 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zuora - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Please contact Zuora for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - ACH Payment Processing - API - Accounting - Alerts/Notifications - Audit Management - Billing & Invoicing - Billing Portal - Billing Rate Management - CRM - Cancellation Management - Contact Database - Contingency Billing - Contract/License Management - Credit Card Processing - Customer Accounts - Customisable Invoices - Customisable Reports - Customizable Rules - Debit/Credit Card Processing - Deferred Billing ## Integrations (4 total) - NetSuite - PayPal - QuickBooks Online - Salesforce Sales Cloud ## Support Options - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Subscription Management Software](https://www.softwareadvice.ie/directory/3792/subscription-management/software) ## Related Categories - [Subscription Management Software](https://www.softwareadvice.ie/directory/3792/subscription-management/software) - [Accounting Software for Small Business](https://www.softwareadvice.ie/directory/506/small-business/software) - [Payment Processing Software](https://www.softwareadvice.ie/directory/4526/online-payment/software) - [Billing and Invoicing Software](https://www.softwareadvice.ie/directory/263/billing-invoicing-software/software) - [Recurring Billing Software](https://www.softwareadvice.ie/directory/3324/recurring-billing/software) ## Alternatives 1. [PayPal](https://www.softwareadvice.ie/software/104664/paypal) — 4.6/5 (26396 reviews) 2. [QuickBooks Online](https://www.softwareadvice.ie/software/393202/quickbooks-online) — 4.3/5 (8439 reviews) 3. [Abby](https://www.softwareadvice.ie/software/370101/abby) — 4.7/5 (604 reviews) 4. [Bookipi](https://www.softwareadvice.ie/software/314679/bookipi) — 4.8/5 (176 reviews) 5. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) ## Reviews ### "Needs more power" — 4.0/5 > **Verified Reviewer** | *7 November 2018* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Good to use for subscription services. The software allows for some basic billing functions and AR reporting. > > **Cons**: There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work. > > Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade. ----- ### "Zuora Review" — 4.0/5 > **Verified Reviewer** | *17 January 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers. Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners. > > **Cons**: Reporting is moderate at best, it can be improved. I would not recommend zuora to customers who sell their products through a reseller. > > Been great so far, great tool for any SaaS company ----- ### "I was a developer/maintainer/admin on this for a number of years at my last company" — 3.0/5 > **Verified Reviewer** | *16 July 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company. > > **Cons**: Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily. ----- ### "The best subscription billing" — 5.0/5 > **Verified Reviewer** | *28 November 2018* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: We moved from an archaic system to Zuora and it was amazing\!\!\! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works\! > > **Cons**: There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool. > > Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases. ----- ### "A must for subscription-model businesses" — 5.0/5 > **Verified Reviewer** | *18 October 2018* | Aviation & Aerospace | Recommendation rating: 8.0/10 > > **Pros**: Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions. > > **Cons**: Because of its robustness, it does take time to learn all the functionality of the software. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/163813/zuora?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/163813/zuora) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data