WhatConverts

Pros

You can integrate it with almost anything, the clients absolutely love it and become even more involved. It makes many client relationship easier

Cons

A bit hard to get the reports at first but you get the hang of it after a few weeks

Pros

The most important thing for us is being able to track calls, form submissions, facebook leads, Leadpage/unbounce submissions, and chats - WhatConverts allows us to do this all. Additionally, we (and our clients), love being able to see which paid keywords are driving sales. They also have incredibly helpful support staff.

Cons

Prior to 2020, their documentation was old and a bit outdated. The initial set up was more difficult than it probably needed to be, however, they've recently updated their website/documentation and it's much, much better.

Alternatives Considered

Reasons for Switching to WhatConverts

Pros

What it promises to offer, easy to navigate dashboard

Cons

I have been on call with your sales team a few times and the software still cant track conversions properly and traffic source of leads along with keywords.

Pros

Not sure where to begin. Whatconverts scores 10/10 on all fronts. From ease-of-use, to customer support. The software is incredibly intuitive, and the implementation is a piece of cake. But in case you do need assistance, the support team is responsive and helpful.

Cons

No software is perfect, but this one is as close to perfect as it gets.

Pros

The ease of use, robust tracking solutions, and unparalleled value WhatConverts provides is second to none. We've utilized other tracking solutions in the past, but none have been as simple to set up or provided as user-friendly of an interface as WhatConverts. With all of that said, the best part of WhatConverts is the customer support provided by his staff. I may have never met them in person, but they truly feel like a friend that is always there to help. Any time we have questions or feedback, they provide lightning fast responses that are clear and concise.

Cons

Only writing this sentence because a response in this field was required. We've been using WhatConverts for quite a while now and I honestly am sitting here struggling to think of a con.

Pros

We were looking for one tool with online form tracking that pulls channel information for each lead. We also needed something we could loop into our traditional (offline) media efforts and call tracking is a classic option and WhatConverts does it in a way that brings us into the world of digital reporting. I could not be happier with our experience using this tool, setting it up, the cost is so reasonable and the value is exceptional.

The tool checks every box we need, including a whitelabel, independent login option for our agency members and every individual client.

The best part, though, has been the kindness and expediency of the support team. I have had numerous questions to quickly familiarize myself. Not that anything is particularly difficult to figure out, but I want it to be right and for us to use this tool to its full capacity. And their team gets back to me with a wonderful explanation immediately (even after hours).

The integration is simple and the dashboard is beautiful. This is quickly becoming a feature we present our clients that they get excited about and won't know how to live without. Thank you!

Cons

None. There are few features I've requested (automated quote/sales value based on criteria from form fill outs) - but their response is never "we can't do that", but rather "we'll put it in the queue".

Pros

The tool was very easy to get set up and tracking leads. I didn't know all of the features at first, but love that I can see how many calls were answered and even hear a recording of every call if needed.

Their customer service team goes above and beyond and makes the process really easy.

Cons

I'm a newer user and don't have any complaints as of yet. I do anticipate that it will take some time to get WhatConverts fully integrated with my client's tools. As an agency, our clients are all using different tools and have different levels of sophistication. That isn't a concern with WhatConverts but it adds more technical work on our agencies side.

Pros

It is easy to use, the UI is great, it integrates with everything I need it to (Google AdWords, Analytics, Agency Analytics, etc.)

Love how easy it is to track leads and see which ones are unique and which are repeat visitors.

Cons

Any problems I have had, the support team has helped me almost instantly, so no cons there really. It is also adding a number of new features.

Pros

Ease of use, visually easy to understand, fab customer support, monitors our daily leads with great accuracy and provides us with invaluable data for every day marketing decisions

Cons

Nothing bad to say about this at all. Really enjoy using this software and gives us great visibility on our ROI

Pros

It loads quickly (I've used numerous lead tracking software prior to this one and almost always experienced high loading times) and it is very clean and easy to navigate. It's quite simple to setup too! Very intuitive!

Cons

I did like the navigation menu when it was along the top a little better vs. the current side menu. I don't have a widescreen monitor, so I now need to sidescroll to see my full dashboard.

Pros

The features on the WhatConverts platform are unlike anything I have used before. Lead reporting is comprehensive, such as location, lead and landing page, device and call recording. The javascript code used to track leads is minimal and has very little impact on site performance and SEO. We enjoy testing out the platform's capabilities and integrating it into our various setups

Cons

There is only one minor issue I dislike. The fact that only one email address can added per agency account is somewhat annoying, but is not a show stopper. We would like to invest in second or third agency dashboards, but currently limitations are in place to restrict email addresses (including profile accounts) to only one whitelabel setup at any one time. This prevents anyone else using the same software outside of our organisation and may present barriers for our future customers, if they use the software prior to working with us.

Pros

It tracks everything - calls, texts, form submissions, and then in the dashboard we mark which ones are real conversions. Who cares how many calls you get if none convert! Now we have accurate metrics. It also connects with Google adwords so I can send back to Google Analytics ACTUAL conversions, not just phone calls or form submissions that weren't good leads. I can confidently set the adwords to a "optimize for conversions". In addition, customer service is incredible. The day I signed up, I was in the middle of setting things up. It was easy, but the live chat monitor popped up and asked if I needed help. In 15 minutes, he had all my phone numbers and website forms set up and tracking leads. Every time I've had a question, either live chat answers on the spot, or they respond quickly in email.

Cons

One complaint. It doesn't remember me when I go to login. Which is really saying, I don't have any complaints about the software itself. Actually, I do have a feature request. I'd like the ability to add another label to apply to some of the leads we're turning down, rather than labeling them as rejects or spam. Some are actually good but the client is being picky so they are not taking them at the present moment. To label them as good leads isn't right, but neither is it right to call them rejects.

Pros

It's easy to use, affordable, and best of all, the customer service is great.

Cons

It may be good to have a mobile app in the future.

Pros

With this software, it is easy to prove ROI from digital marketing efforts. Integrates with so many things. Great support staff.

Cons

Nothing that I don't like. Software is beautiful.

Pros

I have been looking for a tool like this for years, I even considered having something developed at one point, but as soon as I started using this software it became the complete solution for us... We used to have clients who would say that they can't tell whether it is our marketing efforts that are bringing in more leads or theirs. Now it is all there in an easy to understand dashboard, Form leads, Calls and brilliant reports. WhatConverts solves all this for us.

Cons

Only issue I find sometimes is that I need to ask support for help on setting certain things up, but they are brilliant at helping so not much so much a problem, but I just like to know how to do things myself sometimes.

Pros

Allows me to connect multiple different systems like phone, email, live chat, and our e-commerce platform and track UTM codes to see what pages and campaigns are converting to sales.

Cons

Reporting could be improved. It's not clear to me sometimes on what the conversion event is until I check a few different systems.

Pros

It has allowed us to provide real, accurate lead data for our clients. A challenge that business owners face is calculating accurate ROI from their marketing efforts. WhatConverts makes it easy for them to see actual results from their website while also creating a simple platform for them to keep track of their leads.

Cons

Some tracking numbers receive frequent robo/spam calls.

Pros

Easy to use software and extendable based on your needs. We are an agency and implementing this for our clients. Adding there features boosted our client's sales and overall prospect engagement. They are thrilled and our use of WhatConverts put them over the top when we implemented automatic notifications.

Cons

Nothing really. Great product, fair price. Integrates well with other solutions using Zapier. Could use some additional walk through instructions on setting up all available tracking notifications but the support team will hold your hand. They are AWESOME as well as the founder.

Pros

Robust, easy to use, and we can talk to their engineers for any customization any time. Extremely responsive and smart and creative about how to come up with a solution.

Pros

Extremely easy to manage leads from phone calls and web forms.
Call recording is awesome.
User interface is really well thought out and easy to use.

Cons

Unable to view lead details & mark leads directly from the corporation overall dashboard.

Pros

I appreciate the different integrations available, the customer support is always helpful I barely have to lift a finger if I need anything done they are on it. I don't have to wait days for a response after I ask for help either. The price point is great too, we started out with the low plan and upgraded to the agency level within a month because we loved the features.

Cons

Sometimes, I have a hard time understanding the help articles but that could just be user error.

Alternatives Considered

Reasons for Switching to WhatConverts

Pros

I love that no matter what type of lead, WC can track it. The platform is easy to use and setup and the support team is the best I ever had the pleasure to work with!

Cons

I can't think of anything off of the top of my head.

Pros

I have tried other solutions like Call Rail but WhatConverts is the ONLY solution that I have found, that offers both form and call tracking in one platform. Pricing is very competitive and the software works sealmlessly. As a digital agency, white label is critical. The white label works beautifully and the data fully integrates with just about anything you can think of and most major CRM's. The support team is FAST and very helpful. I wish they had been around 10 years ago when we first started. I recommend WhatConverts all the way for any size digital agency, big or small.

Pros

We have had tons of issues attributing specific leads to specific channels. WhatConverts has been such a huge help for us to see lead quality and lead sources for our campaigns. When we dont have client site access it's very helpful for us to be able to read form fills in the WC platform and see where that form fill came from.

Cons

Form tracking and call tracking set up is not very intuitive, as is field mapping for the dashboard. It's a little clunky and complicated.

Pros

I am continuously learning about the new ways I can track attributions. The more I learn the better this tool gets. It really allows me to track everything I need to capture all attributions which is crucial for my industry! Their customer support is #1. [SENSITIVE CONTENT HIDDEN] are extremely competent with the software they use and respond lightning quick. Easily the best customer support I have experienced.

Cons

The amazing customer support is needed. This software is great but a little complicated and difficult to get a handle on however it is all worth it due to the great support and functions this software has!

Pros

The instant chat support with an intelligent person like [SENSITIVE CONTENT HIDDEN] is the reason I will stay a customer for life.

Cons

Can't think of any negatives at this time other than trying to figure out how to record leads for [SENSITIVE CONTENT HIDDEN] chat requests.

Pros

The software is easy to navigate. I can always find what I am looking for efficiently and the level of detail that this software provides ultimately helps me to find certain trends I may have missed previously.

Cons

I wish there was a way to get more granular with the actual conversion cost. If this could interface with Google Ads and/or Bing Advertising that would be great. I have had clients ask how much they spent on a particular conversion or in a particular week; so to have that in one place would be great.

Pros

Wow, I thought "regular" call tracking was nice, but WhatConverts takes it to a new level. The ability to track calls, forms, and chats is HUGE. Haven't seen this with any other software.

Cons

No cons have been identified at the moment. Sure, this isn't a low-cost option, but the value is huge.

Pros

Intuitive. Right from the start you feel right at home in the software. It quickly presents you with relevant data in a layout and format that quickly communicates everything you want and need to know.

Support is better than any other product I have ever experienced. They have earned my loyalty and then some. Great company that cares about my success.

Cons

There aren't any. Really.

Pros

the support team is fabulous. The data is tracked very well

Cons

nothing the software works great. I wish that could edit some things myself without having to ask support

Pros

Easy to use
Great customer support
Knowledgeable staff
They take pride in the product

Cons

I haven't found any issues at this point

Pros

I like that WC can be used whitelabel for the multiple agencies I work for and it generates great reports and is very accurate in reporting calls, forms and other sources of contact.

Pros

The attribution for ROI is definitely a tool every marketer should have. The dashboard is easy to use and can be customized to find what you are looking for easily.

Cons

I have been very satisfied with this product until now I have nothing that I am unhappy about. Maybe in the future they will be able to track more sources to make unparalleled

Pros

Ease of use and intuitive interface.

Cons

None

Pros

Easy to set up and use. And, if there is an issue with something I don't quite understand, then the support is awesome.

Cons

I wish it gave keyword info for organic google leads.

Pros

So much data is accessible regarding each lead. As mentioned above, where the lead came from, duration of call, subject in email, submitter's information. And being able to give a client a login to access their specific leads is always helpful!

Cons

I've found it a bit difficult to figure out how to view stats from only one website when you have a client with two websites entered into their account. So for instance, for client "John", sort to view all leads through website A without seeing leads from website B. It's just a bit difficult finding out how to do that kind of thing.

Pros

We use WhatConverts on several of our own accounts as well as our marketing clients. The program gives us great data and information that helps drive our marketing strategies. It's got a seemless integration into Wordpress that has been easy to implement.

Their customer services has been top notch since implementation. Highly recommended.

Cons

I have no complaints about Whatconverts currently.

Pros

The software is pretty slick, however, the best part is the customer service that comes along with it. This software was purchased and implemented by someone else, so I didn't have a lot of background on it prior to using. [SENSITIVE CONTENT HIDDEN] were so patient, quick to respond and incredibly detailed in response. They do whatever needs to be done to figure out the challenge.

Cons

No negative feedback on this at this time.

Pros

Price, customer service, user-friendly interface.

Cons

Although it has a simple interface, it's not quite ready to be used a full-fledged CRM system.

Pros

I love the Integration features. The local numbers avalible and I like the support team: fast , easy to contact and friendly.

Cons

It didn't have a integration with WhatsApp Business to track conversations.

Pros

Call and form (leads) capture data is excellent.

Cons

I'd like to tell you, but it's a secret.

Pros

Easy to use and implement, inexpensive, agency-specific tools, unparalleled customer support.

Cons

N/A

Pros

It is very user friendly for our staff and our clients

Cons

Some of the filter options but that has been updated since.

Pros

Alerts and a easy to use UX. A detailed report at the end of the month enables us to report to clients on the value of their website.

Pros

Easy to use and it works well. I researched for a long time and I am glad I found this product.

Cons

Nothing so far i am veryt happy with my test drive

Pros

Easy of use, availability of critical data, ease to understand.

Pros

The software is easy to use and provides so much valuable data. The customer service is first rate. The team at WhatConverts is very responsive and go above and beyond to trouble shoot problems.

Pros

Reporting is advanced for outstanding insight into the effectiveness of our campaigns, yet simplistic enough to organize and communicate easily.

Pros

Di facile utilizzo, ottimo supporto clienti e economico per le sue funzionalità.

Cons

Migliorabile l'interfaccia di fatturazione, anche se ultimamente è stata aggiornata ed è sicuramente migliore che in precedenza.