--- description: Review of SilverBlaze Customer Portal Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SilverBlaze Customer Portal | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Portal Software](/directory/4405/portal/software) > [SilverBlaze Customer Portal](/software/165979/capricorn) # SilverBlaze Customer Portal Canonical: https://www.softwareadvice.ie/software/165979/capricorn Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/165979/capricorn?page=2) > The Silverblaze Customer Portal is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilities and allows users to maintain relationships with customers through push notifications. Push notifications provide regular updates to customers on upcoming payments, service outages and more. The Silverblaze Customer Portal helps customers reduce call volume by providing tools to check monthly usage and consumption patterns. Customers can access billing information and usage history through a dedicated account. Consumption readings from smart meters provide data about how much electricity, water or gas utilities have been consumed. The data collected can be visualized using charts and graphs that customers can view or download for further analysis. The Silverblaze Customer Portal provides a smart metering module that helps customers regulate their monthly billing amount. Support is offered via phone and email. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SilverBlaze - **Location**: Richmond Hill, Canada - **Founded**: 1999 ## Commercial Context - **Starting Price**: CA$20,000.00 - **Pricing Details**: Pricing varies based on modules required. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, United States ## Features - Access Controls/Permissions - Autofill - Billing & Invoicing - Collaboration Tools - Content Management - Customer Management - Customisable Forms - Data Security - Document Management - Drag & Drop - File Sharing - For Electricity - For Natural Gas - For Trash - For Water - Forms Creation & Design - Full Text Search - Meter Data Management - Metered Billing - Monitoring ## Support Options - Chat ## Category - [Portal Software](https://www.softwareadvice.ie/directory/4405/portal/software) ## Related Categories - [Portal Software](https://www.softwareadvice.ie/directory/4405/portal/software) - [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software) - [Utility Management Software](https://www.softwareadvice.ie/directory/4254/utility-management/software) - [Utility Billing Software](https://www.softwareadvice.ie/directory/4542/utility-billing/software) ## Alternatives 1. [Cogsdale](https://www.softwareadvice.ie/software/55390/cogsdale-cis) (0 reviews) 2. [Skybill Utility Billing](https://www.softwareadvice.ie/software/55706/skybill) — 4.7/5 (6 reviews) 3. [Dynamics Billing](https://www.softwareadvice.ie/software/340010/dynamics-billing) — 4.6/5 (5 reviews) 4. [AMCS Utility Billing](https://www.softwareadvice.ie/software/395259/amcs-utility-billing) — 4.8/5 (80 reviews) 5. [SMART360](https://www.softwareadvice.ie/software/195880/bynry) — 5.0/5 (1 reviews) ## Reviews ### "Excellent quality and service." — 5.0/5 > **Jody** | *20 March 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The product has great flexibility for integrating with other software and customers really enjoy the presentation online. > > **Cons**: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great. > > Excellent quality and superb service. ----- ### "Unmatched Service Level, Thumbs Up" — 5.0/5 > **Roberto** | *29 April 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs. > > **Cons**: No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job. > > SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time ----- ### "SilverBlaze was easy to work with when setting up our new customer portal." — 4.0/5 > **Kate** | *22 March 2018* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login. > > **Cons**: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful. > > Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing. ----- ### "Dependable Form and Customer Management Solution" — 5.0/5 > **Othuke** | *29 April 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: SilverBlaze is an impressive and determined utility control system for businesses > > **Cons**: SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance. ----- ### "Happy SilverBlaze Customer" — 5.0/5 > **Sarah** | *8 March 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services. > > **Cons**: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data. > > SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/165979/capricorn?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/165979/capricorn) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data