About JustCall
JustCall pricing
JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$30.00/month.
Alternatives to JustCall
JustCall Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fast implementation, great support team
Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.
Pros
It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.
Cons
Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
We tested 12 companies. JustCall won our business.
We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.
Pros
We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).
Cons
the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.
Alternatives Considered
Dialpad, Google Voice, Grasshopper, RingCentral MVP, Zoom Phone, Freshdesk, Ooma Office and NextivaReasons for Switching to JustCall
All the others were lacking at least one of the main features we were looking for, namely SMS saved replies, MMS, SMS out-of-biz-hours auto-reply. JustCall having SMS schedule send was a thrilling bonus that we weren't even expecting.Response from JustCall
Hi Hamlet!
It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Disapponting
Looking for another provider. I only use it because it does SMS.
Pros
It does the basics well.Poor bulk sms opt out policies. basically don't use it.
Cons
buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality
Response from JustCall
Hi there, I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide.
To help us fix this, I would request your email id so that I can take this up with the concerned department and get back to you at the earliest.
I can fix the issue for you, so you can able leverage JustCall's SMS feature for your business.
Note: For faster responses please reach out to the support team through live chat.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Game Changer
We have absolutely loved using Justcall and it has allowed us to grow our business tremendously.
Pros
The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.
Cons
I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.
Response from JustCall
Hi Ty, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.
With respect to the feedback could you kindly explain this in detail over a mail?
Thank you.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Use Justcall daily, it's a robust solution
Pros
It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.
Cons
Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.
Response from JustCall
Hey Harrison,
Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful.
Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP.
We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall.
Thanks again.
Gaurav Sharma
CEO, JustCall.io
