--- description: Review of Delighted Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Delighted | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [360 Degree Feedback Software](/directory/2081/360-degree-feedback/software) > [Delighted](/software/166708/delighted) # Delighted Canonical: https://www.softwareadvice.ie/software/166708/delighted Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/166708/delighted?page=2) > Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions. Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods. Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action. Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert. > > Verdict: Rated **4.8/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 57 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$134.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: American Samoa, Argentina, Australia, Austria, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, Mexico, Netherlands, New Zealand, Paraguay, Peru and 7 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Action Management - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM - Chat/Messaging - Churn Management - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions ## Integrations (37 total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... and 22 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software) ## Related Categories - [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.ie/software/449992/Enquetes-Maken) — 4.6/5 (1589 reviews) 2. [Google Forms](https://www.softwareadvice.ie/software/179230/google-forms) — 4.7/5 (11396 reviews) 3. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10438 reviews) 4. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2852 reviews) 5. [SurveySparrow](https://www.softwareadvice.ie/software/116049/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "Great statistical analytics" — 5.0/5 > **Holly** | *31 January 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses. > > **Cons**: The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful > > The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience. ----- ### "Off to a fantastic start" — 5.0/5 > **Shannon** | *18 November 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting. > > **Cons**: I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any. > > I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons. ----- ### "A fairly good tool for customer surveys both in app and email" — 4.0/5 > **Patrick** | *30 October 2024* | Human Resources | Recommendation rating: 6.0/10 > > **Pros**: It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps. > > **Cons**: Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query. > > Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however. ----- ### "Great solution and support" — 5.0/5 > **Oliver** | *3 March 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction. > > **Cons**: Not much. I couldn’t t find much wrong . > > Very happy and satisfied. Fully recommend. ----- ### "Keep up a good work" — 4.0/5 > **Diana** | *27 May 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It is really easy to use, but also customizable and has integrations with popular ticketing systems. > > **Cons**: By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/166708/delighted?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/166708/delighted) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data