iCIMS Talent Cloud

Pros

ICIMS has great add-on features, such as TextRecruit that make it convenient and easy to interact with candidates. Adding candidates into ICIMS is very easy and user-friendly. It's also awesome that it has a dashboard on the front page, which makes for easy access to current candidate data.

Cons

I wish ICIMS had more appeal, design wise. It's very bland looking compared to other recruiting software I have used before.

Pros

It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login

Cons

It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to)

Pros

iCIMS integrates with many other recruitment tools (at a cost so watch out for that). Additionally, the look of your posting can be quite customized and you can also add images so the flexibility in this area is appreciated.

Cons

When comparing iCIMS to other ATS they seem behind the ball when it comes to industry standard features. If you want anything above the basic set up, there is a cost to implement it and that could easily add up, whereas other ATS have those features built right in. You also don't have much control over the settings, you need to fill out a ticket for every little change which can get tedious and sometimes a nuisance for smaller changes.

Pros

1. Job dashboard is well designed
2. Widely functional and you can integrate other tools into it
3. Effective reporting

Cons

1. Resume search is not great
2. Mobile site is not very user friendly

Pros

Ease of use and easy to set up workflow so that it mirrors the workflow of the individual organization.

Cons

The reporting capabilities need to be more flexible.

Pros

GUI and functionality seems good for full time

Cons

not suitable for contract staffing and temp staffing firms

Pros

Easy access and user interface. User friendly.

Cons

I don't like that "Old iCIMS" is going away.

Pros

Ease of use and comprehensive information and reporting

Cons

Cost was very high compared sot similar products. May be better for a larger company (over 200 employees).

Pros

It was easy to be able to create your profile to save your information and show you your application in the review process a lot of times

Cons

Didn’t take advantage of all the perks..

Pros

I like that I can track and profile any new hires that I want to hire I love this app as well. It is very user friendly some of the items are easy and new to navigate. and the features are very nice as well.

Cons

I havent had any bad experiences with so farr. it jsu lags sometimes that is really all.

Pros

The vast database of candidates for hire!

Cons

Alot of data usage mobile wise if using your phone!

Pros

From the title of this review, it's a simple tool that a recruiter could use. It's easy to understand as well. Although, there could be some improvements to it.

Cons

When it comes to generating reports, there are plenty of things that we can improve on. I hope the developers could look into it.

Pros

- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals.
- navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order
- Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things,
- When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again.
- The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab.
Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

Pros

Ease of use works on low internet bandwidth.

Cons

Sometimes the interface is choppy and laggy.

Pros

I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none!

Cons

I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter.

Pros

It is a place to store candidate information.

Cons

Its UI/UX is clunky, you have to configure your own dashboards (I didn't know I worked at iCIMS but, after a few days on the line with customer care, I feel like I should be getting paid), the scheduling feature is a nightmare, sourcing out of the system is a nightmare (I don't even bother), there's a "person", "candidate," and "manager" profile - ALL for the SAME individual. Why? Why can't you just have one person and they are either a candidate for a role or they're not? I've worked with so many other Applicant Tracking Systems and this was never an issue or even a "thing." Everything is "a la carte" - other ATS's such as Lever or Greenhouse are much easier to use, have built in functionalities that you'd otherwise have to pay extra for an API connector to have said functionality, and - wait for it - already have dashboards in place that make sense for most organizations - and will CUSTOMIZE IT FOR YOU - no questions asked!!

Pros

Talent acquisition & management is one basic resource and the most powerful resource in the
success of organizations and having a powerful tool assistant has become the strength behind the
success of this most important aspect. Many solutions have evolved to resolve this task and there is no
perfect system available for all situations and conditions. However these solutions keep on improving to
find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been
able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that
they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically
attentive to provide solutions while improving the system with the help of the user customers to create
more business opportunities as an exciting solution provider.
Almost all metrics required for ‘talent management’ is found within the system and the combination of
various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively
designed in filtration and selection of the most suitable talents. The multi platform capabilities are a
strong plus for candidates.

Cons

in my user experience no major issues have emerged.

Pros

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

Cons

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

Pros

- Easy to organize applicants into different categories, based on where they are in the hiring process
- Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap)
- Can send emails directly from iCIMS and create templates for ease of use

Cons

- The landing page is a little clunky when there are multiple open positions at once
- We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone

Pros

I am a complete iCIMS fan on all fronts! iCIMS allows me to perform my job and maintain order with candidate flow, statuses, and I am currently creating a platform for hiring managers to manage consultants, including an automated iForm for the statement of work.

Cons

The Connect Talent Pools are evolving but they do not provide the full flexibility of Recruit. I am still gettting used to them but the fact I can create Talent Pools to refer to easily is very attractive.

Pros

I have lots of experience with recruiting platforms, both corporate and staffing environments. I love the ease of use, great functionality and it is highly configurable. The workflow components make it easy to scale a good process for efficiency and results.

Cons

I have used over 10 different ATS tools in my career and been part of implementing them all. With that said, there are none that are "perfect". This one is the closest. The calendaring/scheduling function is a bit clunky and needs more functionality especially self service.

Pros

Reporting and dashboard Customization is best in class
Reporting Speed, output, and scheduling are excellent
Customer Service team will rarely ever give up regardless of task difficulty

Cons

Lack of advanced filtering/reporting options
A funnel feature
Graphic dashboard option should be customizable
Should be able to merge search results. (if i use a person search based on a recruiter workflow criteria, i get too many duplicates with recruiting search)
More flexible any/all search conditions
Easier to search recruiting workflow history
Safe merging person profiles

Pros

We interviewed a lot of software companies when we chose iCIMS so many years ago. It was certainly the right decision, and we have not regretted it. iCIMS is user-friendly, visually appealing, and intuitive to use.

Cons

No ATS is perfect. There are a few features that I'd like to see iCIMS have that they don't YET. But over the years, we've asked for things and offered ideas, and they truly listen. The features that aren't available yet, I'm hopeful will come soon.

Pros

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

Pros

- Truly customizable
- Easy set up process - after a few ATS we knew exactly what we wanted
- Clean visuals
- Intuitive design - easy for new Hiring Manager to learn
- Catches duplicate applicants
- Search and reporting options are vast! Not limited to a few canned reports.
- Ability to capture hiring expenses
- Nice addition of Connect to capture passive applicants
- Nice integration with Job Target to push our jobs out to job boards
- Responsive Help Desk Team
- Multiple learning tools (printed guides, videos, web conferences)
- Reasonable price - we had been paying more for less functionality and consistent performance problems.

Cons

NO CONS With this system we have all the basics... plus areas to grow!

Pros

It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it.

Cons

Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad.

Pros

Liked its searchable options it was easy to use

Cons

I don't think our feature supported video recording for interviews.

Pros

One aspect I liked most about iCIMS Talent Cloud was its comprehensive suite of talent acquisition tools, which facilitated end-to-end recruitment processes. The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.

Cons

One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, providing deeper insights into recruitment metrics and trends.

Pros

The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything.

Cons

You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity.

Pros

Search features, email and text message integration, pipeline movement management (moving candidates from applicant through offer/reject)

Cons

Limited attachments for candidate application/profile (couldn't add more than 3 documents); on the candidate status part, there's no confirmation, so once you click on a status (like phone screen or interview), it automatically changes. Clunky interface

Pros

I like the use of library templates for ease of onboarding

Cons

It takes a long time for support to do what you want them to do.

Pros

iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use.

Cons

Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms.

Pros

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Cons

Some features are outdated however I have seen favorable updates recently

Pros

The use and integration of this product for my company was flawless. It's a simple, yet effective product that I am certain we will be using for years to come.

Cons

There's nothing not to like! This product is excellent!

Pros

It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step.

Cons

Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well.

Pros

The search functionality and report building were great, but require a lot of training in order to use properly.

Cons

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps.

The ATS interview scheduling tool is unreliable when syncing with the team’s calendars

The feedback form tool rarely operates effectively for our hiring managers to fill out.

The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact.

The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark.

Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised.

Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving.

The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

Pros

ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps.

Cons

Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow.

Pros

One thing that I really like about icims is that it is user-friendly. We are able to track applicants easily. Also, it is very easy to change their status moving from one place to another. Also, It helps in end to end recruitment cycle starting from initial screening to first day of the candidate.

Cons

One thing that I don't like about this software is resume search and not compatible with Boolean strings. It is not user-friendly if you have to search for any candidate. You have to give the exact spelling then only you can find a person.

Pros

It enables a satisfying hiring process from start to finish for the candidates.

Cons

I wish the ICIMS design was more eye-catching. It has a rather simple appearance when compared to the other recruitment tools I currently use.

Pros

I’d like that the software sends me timely emails with Updates regarding each applicant. The emails go from the recruiter to myself and then also to the applicant when appropriate.

Cons

I am off and on the go and have not found a mobile application for this. Hiring managers need to have the flexibility to utilize their smart phone for on the go hiring and résumé review.

Pros

ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons

They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

Pros

iCIMS gives you the opportunity to boolean search into the database and with that you can efficiently utilize the large pool of candidates that seat there for months.

Cons

No con at the moment. iCIMS is perfect, especially for a large organization

Pros

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

Cons

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Pros

The software and program are really easy to use. I worked at San Antonio Regional Hospital in California with this software and I can say loudly and proudly that I recommend it . I used it daily to access any updates regard hiring process of my candidates or applicants of the position open in my department.

Cons

Not sure if they have mobile access. Being always on the go, sometimes between meeting you want to check on the processes, however, I never tried to access it because was no option given. Being in management I see this a way to improve because being always gone and not at your desk mobile access can give you a great view of the process of hiring.

Pros

When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality.

Cons

iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform.

Pros

Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set.

Cons

a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice

Pros

When building a new recruiting process and the technology around it, you need a partner with a strong background in the field and an even stronger support team. iCIMS delivers on both! Having the opportunity to configure pages, portals, fields...you name it, it can most likely be done. That means that your process is not only improving, but it's also getting the efficiency, reliability and back up it needs from the technology you're employing to help your company meet its recruiting needs, retain talent and up your employer brand.

Cons

With great power comes great responsibility and it's clear from the beginning that if you don't establish a clear path for your recruiting process, you can get swallowed up by all of the customization options with iCIMS. Sometimes, it's too much. Talking through your needs can help you establish a clear path forward. That is also true of introducing the platform to your users - a bit at a time is best to get buy-in - because there's just so much you can do!

Pros

iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.

Cons

The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.

Pros

iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.

Cons

Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.

Pros

It's nice that we can bulk print cover letters and additional documents now.

Being able to jump profile to profile in the workflow is a nice feature.

Cons

The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk.

The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge.

What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied.

The one-size fits all application doesn't really work for us.

Candidates can be asked the same question about sourcing in several places and they don't like it.

Many out of the box reports weren't right for us.