--- description: Review of Toky Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Toky | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Toky](/software/167707/toky) # Toky Canonical: https://www.softwareadvice.ie/software/167707/toky Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/167707/toky?page=2) > Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations. Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability. Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone. > > Verdict: Rated **4.2/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 106 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Toky - **Location**: Palo Alto, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $25.00/user/month ENTREPRENEUR $20.00/user/month ENTREPRENEUR (billed annually) $35.00/user/month (Starting 3 agents) BUSINESS $30.00/user/month (Starting 3 agents) BUSINESS (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transcription - Call Transfer ## Integrations (25 total) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (501 reviews) ## Reviews ### "Outstanding Product" — 5.0/5 > **Steve** | *30 March 2020* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent. > > **Cons**: Nothing not to like about this super product.. > > We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton. Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes. I cannot, I mean CANNOT, recommend these guys highly enough. ----- ### "Toky in call center" — 4.0/5 > **Verified Reviewer** | *25 May 2023* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: The simplicity of usage and implementation > > **Cons**: Cx service and time spent when acquiring a new number > > I would recommend it for small businesses ----- ### "System is not functioning most of the time. Horrible tech support." — 2.0/5 > **Verified Reviewer** | *5 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: call quality from the web is stable most of the time. > > **Cons**: Toky would not recognized the extensions once my call is connected. Tried to contact tech support but they just play around with you and blame everything on you, instead of solving things. Ive used other call tools for personal use and haven't got major problems. How is that all of a sudden I don't know how to use Toky properly???? Learn to be a REAL support guy and stop blaming everything on your customers\! Their mobile app is crappy too. I can only use it when Im connected to a wifi, not with my own cellular plan. Again, tech support are not able to do anything about that and insisted that I was not using the app properly. Well, I used Bria before and it works perfectly fine. How is that AGAIN all of a sudden I don't know how to use Toky app properly?? Call qualities through the app is not stable and my conversation breaks up 99% of the time if I'm using the app on my iOS. Tech support is so bad that I eventually gave up contacting them. We are looking for other solutions now. > > Worst experience ever had. Would not recommend Toky as it hurts your business if you can't have a proper phone conversation with your customers. ----- ### "Great phone solution for sales and customer support" — 5.0/5 > **Juan Pablo** | *11 March 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam) > > **Cons**: Right now there is nothing i can say I don´t like about Toky service. > > Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful. ----- ### "Incredible Support, Many New Features, Clear Call Quality\!" — 5.0/5 > **Cody** | *22 October 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: \* SMS from the app \* Integration with CRMs like Pipedrive, etc. \* Fantastic (and fast) customer service \* Bulk SMS merge using Google Sheets > > **Cons**: \* Still growing their design; interface can be a little buggy at times > > I love that my entire team can be housed under one phone number—including texting\! It's been an invaluable part of our business. I love Toky. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/167707/toky?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/167707/toky) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data