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description: Review of Toky Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Toky | Reviews, Pricing & Demos - SoftwareAdvice IE
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# Toky

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> Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applications for Android and iOS devices, which helps professionals make international calls, receive messages and manage voicemails, even from remote locations.&#10;&#10;&#10;Key features of Toky include call history tracking, call encryption, audio greetings, call transfer, bulk SMS, call transcripts and access control. Managers can gain real-time visibility into agents' calls, utilize the whisper functionality to provide suggestions during ongoing calls and sort interactions using customizable tags. Additionally, it lets users communicate with customers via SMS, send/receive MMS messages and filter calls based on unavailability.&#10;&#10;&#10;Toky facilitates integration with various third-party systems such as WhatsApp, Zapier, Intercom, PipeDrive and more. The product is available on monthly and annual subscriptions and support is extended via live chat, email and phone.
> 
> Verdict: Rated **4.2/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 106 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Toky
- **Location**: Palo Alto, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: $25.00/user/month ENTREPRENEUR&#10;$20.00/user/month ENTREPRENEUR (billed annually)&#10;&#10;&#10;$35.00/user/month (Starting 3 agents) BUSINESS&#10;$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)&#10;&#10;1 local or toll-free number included in 38 countries.&#10;Extra phone numbers start at $4/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transcription
- Call Transfer

## Integrations (25 total)

- ActiveCampaign
- Agile CRM
- Freshdesk
- Freshsales
- Front
- Google Data Studio
- Highrise
- HubSpot CRM
- Insightly
- Intercom
- Keap
- Kommo
- Kustomer
- Meta for Business
- Pipedrive

... and 10 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)

## Related Categories

- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (979 reviews)
2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (825 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (291 reviews)
4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (463 reviews)
5. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (500 reviews)

## Reviews

### "Decent VOIP service for the price" — 3.0/5

> **Vincent Po** | *2 February 2019* | Information Services | Recommendation rating: 7.0/10
> 
> **Pros**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered.&#10;So far, not too bad. Support has always seemed to be quick to respond.&#10;I like the IVR telephone menu \&amp; call recording features.
> 
> **Cons**: Call quality can vary and mobile app is pretty much non-existent.&#10;&#10;As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier).
> 
> Overall, we've been satisfied for our purposes.

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### "Toky is the best choice out there\!" — 5.0/5

> **Giorgos** | *15 September 2020* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The integration with Intercom is smooth &#10;The platform is easy to use&#10;Has many options for IVR and general settings
> 
> **Cons**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.
> 
> As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.

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### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5

> **Verified Reviewer** | *24 January 2024* | Hospital & Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats.
> 
> **Cons**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service.&#10;&#10;The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird.
> 
> The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned.

-----

### "Best option on the market for sales department" — 4.0/5

> **Vladislavs** | *27 May 2019* | Maritime | Recommendation rating: 9.0/10
> 
> **Pros**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.
> 
> **Cons**: Currently it's not possible to set a separate Administrator account without it being a User (paid)
> 
> We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

-----

### "Nice and easy to use\! Good support" — 4.0/5

> **Rik** | *12 February 2020* | Accounting | Recommendation rating: 9.0/10
> 
> **Pros**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user.
> 
> **Cons**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes
> 
> I can easily call with members and also with the feature "Power dialer" we can call quicker.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/167707/toky)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/toky-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/167707/toky> |
| en-GB | <https://www.softwareadvice.co.uk/software/167707/toky> |
| en-IE | <https://www.softwareadvice.ie/software/167707/toky> |
| en-NZ | <https://www.softwareadvice.co.nz/software/167707/toky> |

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