---
description: Review of Agent.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agent.ai | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Agent.ai](/software/167938/agentai)

# Agent.ai

Canonical: https://www.softwareadvice.ie/software/167938/agentai

> Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large as WIX.com, Intel, and Accenture but also has the flexibility to scale down to fit small startups. 


Agent.ai offers their users the ability to set up self-service portals allowing customers to access a knowledge base and FAQ to find the answers to their questions. In addition, Agent.ai gives their users the ability to create reward systems via in app currency to rewards their most loyal customers.


Agent.ai integrates with various customer service applications like Slack, Facebook Messenger, Zendesk, and Skype to offer integrated solutions. Users also have access to multiple dashboards to view customer service analytics. Agent.ai offers suggested customer responses to streamline agent communication and easily facilitate 24/7 customer support. It pulls from the company knowledge base, FAQs, previous customer and agent interactions, and support ticket resolutions information.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Agent.ai
- **Location**: Mountain View, US
- **Founded**: 2015

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: $1.00 per AI utilized conversation
Enterprise-grade Customer Service Platform is FREE
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Customer Database
- Customer Segmentation
- Dashboard
- Data Extraction
- For Sales Teams/Organizations
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Machine Learning
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Performance Metrics

## Integrations (10 total)

- Freshdesk
- Helpshift
- Intercom
- Meta for Business
- Oracle B2C Service
- Oracle Service
- Salesforce Service Cloud
- Slack
- Twitter/X
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [Capacity](https://www.softwareadvice.ie/software/183274/capacity) — 4.5/5 (14 reviews)
4. [Assembled](https://www.softwareadvice.ie/software/359506/assembled) — 4.7/5 (85 reviews)
5. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/167938/agentai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/artificial-intelligence/agentai-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/167938/agentai> |
| en-GB | <https://www.softwareadvice.co.uk/software/167938/agentai> |
| en-IE | <https://www.softwareadvice.ie/software/167938/agentai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/167938/agentai> |

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