--- description: Review of xMatters Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: xMatters | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [xMatters](/software/168379/xmatters) # xMatters Canonical: https://www.softwareadvice.ie/software/168379/xmatters Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/168379/xmatters?page=2) > xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications, actionable responses, a centralized dashboard, automatic routing and ChatOps rooms. xMatters allows organizations to collaborate with teams via SMS, email or voice messages. Its monitoring functionality creates helpdesk tickets directly from alerts and sends notifications via conference bridges. Its notification management feature enables users to limit the intensity of alerts and block devices. Additionally, its timeline optimization system lets businesses analyze the entire incident management process, from raising a ticket to assigning it to a representative and providing a resolution. xMatters integrates with various third-party applications such as Microsoft Teams, Slack, AppDynamics, Bitbucket, Cisco Webex and Salesforce Desk. The product is available on a monthly subscription plan and support is extended via phone, documentation and online helpdesk. > > Verdict: Rated **4.6/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 141 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Everbridge - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: IT Management Pricing: Free: $0 per user / month Starter: $9 per user / month Base: $39 per user / month Advanced: Contact Us --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Audit Management - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Templates - Customizable Fields - Dashboard - Dashboard Creation - Data Import/Export - Disaster Recovery - Drag & Drop - Email Alerts - Event Logs ## Integrations (32 total) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Website Monitoring Software](https://www.softwareadvice.ie/directory/4550/website-monitoring/software) - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) ## Alternatives 1. 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We mainly use it to alert and notify our sales reps during market event of appointments. ----- ### "Innovative" — 5.0/5 > **Juan** | *25 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like that it notifies the destined person when an issue or problem comes up > > **Cons**: Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us ----- ### "1st run at xMatters" — 3.0/5 > **Tony** | *17 January 2017* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy of use. > > **Cons**: Setup time for operational use. > > Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours \& just completed the QA setup. We have yet to address LDAP \& SSO. So far everything is testing clean in QA. ----- ### "Vital tool for on-call support and gathering techs for troubleshooting conference calls" — 5.0/5 > **Lee** | *10 January 2017* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances > > **Cons**: We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations. > > We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features. ----- ### "Excellent level of Customer Service" — 5.0/5 > **Burdell** | *20 January 2017* | Aviation & Aerospace | Recommendation rating: 8.0/10 > > **Pros**: User friendly > > **Cons**: \* No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. \* Groups can not easily be exported from Non-Production to Production. > > The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/168379/xmatters?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/168379/xmatters) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data