--- description: Review of Callcap Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Callcap | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [Callcap](/software/168421/callcap) # Callcap Canonical: https://www.softwareadvice.ie/software/168421/callcap Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/168421/callcap?page=2) > Callcap is a cloud-based voice over internet protocol (VoIP) solution that helps businesses automate processes for call tracking, data collection and website conversions to generate leads for increasing sales. Key features include distributed call recording, instant retrieval, file transfer, call sharing and archiving. Designed for businesses of all sizes, Callcap provides local as well as toll-free numbers, caller greetings, blacklisting and custom disclaimers based on client requirements. It allows firms to forward calls across multiple locations and manage routing schemes for assigning tasks to employees. Additionally, the centralized platform enables enterprises to record and monitor incoming/outgoing calls to generate reports based on business performance. Callcap helps users analyze customer demography and promote advertisements and marketing campaigns to ensure audience targetting. It is available on a monthly subscription and support os extended via documentation, phone and other online measures. > > Verdict: Rated **4.6/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Marchex - **Location**: Seattle, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Archiving & Retention - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Tracking Metrics - Caller ID - Conversion Tracking - File Transfer - IVR - Keyword Tracking - Lead Qualification - Monitoring - Performance Management - Performance Metrics - ROI Tracking ## Integrations (4 total) - Google Ads - Google Analytics 360 - Kenshoo Infinity Suite - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Related Categories - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) ## Alternatives 1. [800.com](https://www.softwareadvice.ie/software/120982/800-com) — 4.7/5 (313 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [CTM](https://www.softwareadvice.ie/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) 4. [Liine](https://www.softwareadvice.ie/software/429251/liine) — 4.9/5 (161 reviews) 5. [smrtPhone](https://www.softwareadvice.ie/software/360490/smrtphone) — 4.7/5 (67 reviews) ## Reviews ### "Call May Be Monitored (by us)" — 5.0/5 > **Jamie** | *16 December 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: dDaniel Advertising is a full-service marketing agency. One of the unique features that we offer clients is ANALYTICS. As part of the analytic package, we listen to and review each phone call that comes in on the dedicated tracking line, and provide a summary of all calls to the client. This is a great tool for them, and for us. Callcap (unlike some other call tracking companies whom I will not name) has the greatest ease of use. The product seemed to have been designed with this function in mind. Unlike some other call tracking companies, Callcap allows users to listen and type a summary of the call in the notes section, which will then pull to an Excel spreadsheet. Additionally, users can access call records for up to 2 years, just in case they need to. > > **Cons**: If I had to change anything about Callcap, it would be the way that the Excel spreadsheet looks when it is pulled, which is very hideous. It takes effort on our end to beautify the report so that it is (a) easy to read, (b) not ugly, and (c) fits easily on a page or two. Even though it isn't a huge amount of effort to beautify the reports, having the reports pull as client-ready straight from the software would be immensely gratifying and would save us time. > > I would be remiss if I didn't mention just how important Callcap has become to our analytical findings. Because Callcap has been so easy to use, we have expanded our analytics department and have increased the amount of information that we are able to provide to our clients, resulting in better business strategies for them. I would also be remiss if I didn't give a shout out to our most excellent rep and technical support people, without whom, we would probably be stuck. So, thank you to \[SENSITIVE CONTENT HIDDEN\], our rep and \[SENSITIVE CONTENT HIDDEN\], technical support. ----- ### "Great tool to monitor employee phone conduct and effectiveness" — 5.0/5 > **Sharon** | *16 December 2019* | Music | Recommendation rating: 10.0/10 > > **Pros**: I enjoy being able to listen to calls that my employees are having so i can monitor how they interact with prospects. This allows me to train them further on areas they need improvement on in order to turn the prospect into a client. Plus I can play them back when they tell me they said something that they really didn't or didn't carry through with things they way they should have. I also like using it as a caller ID in case I need to call back if the call was missed. Another advantage, since we correspond after the fact with info we gather, is that if we aren't sure we heard an email or name correctly, then we can go back and listen to get the right info. > > **Cons**: The evaluations. I tend to ignore them now because so many are evaluated wrong. I wasted more time having you guys correct them. Personally if it cost me less to not have the calls rated, I would prefer that. But I think I'm required to have some rated. > > I have had a great experience overall as I look at it as a training tool for my employees. ----- ### "it was a great decision" — 3.0/5 > **donna** | *16 December 2019* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: easy accessibility to the calls. Great for training and coaching. > > **Cons**: I would say nothing. It was a great decision ----- ### "Works for us\!" — 4.0/5 > **Brandy** | *17 December 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Callcap works great for our business. We run infomercials after business hours and they are there to answer the phone with a friendly voice and take a message for our staff to call the person back during business hours. > > **Cons**: We have no issues to report with using this system. > > We have never had an issue with this system. The staff is friendly and knowledgeable. We get our messages in a quick and efficient manor. ----- ### "Best Overall: Fast and Reliable" — 5.0/5 > **Brian** | *16 December 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The speed, support and reliability is second to none. > > **Cons**: I would like the ability to integrate the software with other API's. Google Data Studio, HubSpot, etc. > > I have evaluated many different call tracking software and have found that CallCap is the best overall. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/168421/callcap?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/168421/callcap) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data