--- description: Review of SightMill Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SightMill | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [SightMill](/software/168598/sightmill) # SightMill Canonical: https://www.softwareadvice.ie/software/168598/sightmill > SightMill is a cloud-based survey management solution designed to help businesses create and conduct net promoter score (NPS) surveys. It allows users to generate and deliver surveys to customers via SMS, emails or by embedding it into business websites. Furthermore, it assists organizations to gather client feedback, improving customers’ engagement with the brand. Key features include alerts, email scheduling, reporting, data import/export and customizable templates. SightMill helps businesses build personalized feedback surveys for events and categorize or tag received responses by venues, prices or specific topics. Additionally, it lets users identify and gain insights into trends and patterns with tools such as tables and graphs. SightMill enables companies to streamline workflow processes by automatically routing clients’ comments to respective departments. It facilitates integrations with third-party applications such as Salesforce, Slack, Zapier and Google Analytics. Pricing is available on monthly subscriptions and support is provided through phone, email and documentation. > > Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: SightMill - **Location**: London, UK - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact us for a competitive quote that provides you with a great value solution that provide all the features you need without any quotas on the number of surveys you send or seat licences you use. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Italian, Spanish - **Available Countries**: Andorra, Australia, Belgium, Canada, Denmark, Finland, Germany, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Anonymous Feedback - CRM - Collaboration Tools - Communication Management - Complaint Monitoring - Customer Engagement - Customer Segmentation - Customisable Questions - Customisable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Mobile Survey ## Integrations (5 total) - Google Analytics 360 - Salesforce Platform - Slack - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) 2. [Netigate](https://www.softwareadvice.ie/software/90301/netigate) — 4.6/5 (25 reviews) 3. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (945 reviews) 4. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) 5. [Unifocus](https://www.softwareadvice.ie/software/240204/unifocus) — 4.5/5 (80 reviews) ## Reviews ### "Multi-site integration easier than expected" — 4.0/5 > **Adam** | *27 November 2018* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking. > > **Cons**: Integrating with a client custom web service was harder than expected > > Any problems we encountered we very swiftly resolved, to their credit. ----- ### "A really valuable insight into customer experience when purchasing through our website." — 5.0/5 > **Anna** | *20 July 2018* > > **Pros**: Very straightforward to install, even for the technologically challenged\! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive. > > **Cons**: We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with. ----- ### "Great Software and a great Company to do business with\!" — 5.0/5 > **Verified Reviewer** | *27 November 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times. > > **Cons**: We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations > > I couldn't recommend more highly. Great product and great company. ----- ### "Easy setup and great features - a simple choice when implementing NPS by email and at live events" — 5.0/5 > **Ben** | *11 August 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started > > **Cons**: Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/168598/sightmill) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data