About CallHippo
CallHippo pricing
CallHippo has a free version. CallHippo paid version starts at US$20.00/month.
Alternatives to CallHippo
CINNOX
CallHippo Reviews
Feature rating
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
CallHippo
The overall experience has been pretty good.
The services work well, I had no problems that disturbed my clients, customer support has been brilliant in helping too and the telephone services at the price level are quite good, which will help immensely in the annual expenses.
Pros
-The customer support team is excellent. They are very responsive and help me resolve my problems.
-The prices are afordable: comparable or better than others Virtual Phone Services.
-Provides great services for international calling ! Makes international calls alot more easy and less expensive.
-It is easy to use.
-It has a simple UI which greatly facilitates the domain of the service.
Cons
I had some problems trying to register even with a business email I could not create a new account and
the first time I used the service it crushed 2 times and keep logging me out of my account.
But i called the support team and they helped me resolve the problem.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Great customer service by [sensitive content hidden]
Good.
Pros
I liked how their customer service team emphatises when an inconvenience is faced and treats us like valuable customers instead of just another number.
Cons
Not bad. I have used multiple voips in different organizations. But, it is competitive.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Worst Technical Experience Coupled with Customer Service that Goes in Circles
My overall experience has been terrible. Terrible customer support, its like the agents never have access to information in your system, they take you through the same trouble shooting time and time again and don't appear to realise how their own system works. I.e., they could not advise me that I should use forced call tagging if I cannot add call tags after a call as a way to overcome that problem. It sounds like a small thing but it is constant and leads to a very poor user experience.
Pros
Integrates with other features, good transcription of calls, high quality transcriptions.
Cons
Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They
Alternatives Considered
AircallReasons for Choosing CallHippo
They stopped supporting outbound calls from Australia. They were great.Switched From
CallTrackingMetricsReasons for Switching to CallHippo
It seemed a bit cheaper, but its not.Response from CallHippo
Hi,
Really sorry for your experience. As we cannot see your details, (the review being anonymous), and we are not able to reach out to you to get it sorted.
If you can send us an email at [email protected] with reference to this review we will get your complain escalated internally and try correct the experience you had with us.
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Super Supportive Customer Service and Easy Integrations!
Pros
easy panel management, fast customer support, integration options.
Cons
Prompt and effective customer support is crucial for any service provider. Users often consider the responsiveness and helpfulness of the CallHippo support team when assessing the overall experience.Users may assess the app based on the range of features it offers and whether they align with their business requirements. This includes call management features, integration capabilities with other tools, ease of use, and customization options.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Great Service.
Just starting now.
Pros
The support team is extremely good. They work hard to get your problem fixed. They do it until it's fixed! Special shout out to [sensitive content hidden]!
Cons
I do not have anything as of yet to claim.
