Momentum

Pros

My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes.

Cons

Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system.

Pros

chat system and backup service in idaho to configure line rolling and setup

Cons

their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out.

Pros

Responsiveness and professionalism of channel team

Cons

Lack of transparency when it comes to providers.

Pros

THEY DO NOT CARE ABOUT THE CUSTOMER -- WE HAD TO DO ALL THE CHANGES OURSELVES - WHEN FINALLY CANCELLING THEY CHARGE FOR AN EXTRA MONTH - THEN I CALL TO GET BILLING - I PAY ITHE BALANCE AND THEY SEND ME ANOTHER BILL - I CALL AND AM ONLINE FOR 12 MINUTES - CALL BACK ON MY CELL AND THEY GIVE ME A TICKET - COMPLETE LACK OF SERVICE...

Cons

COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -

Pros

Support was easy to work with and helpful. Implementation costs are included in the monthly user license as is all support.

Cons

Setup was confusing. They provide you with an initial Excel workbook and your project manager walks through it with you. The PM is not able to answer all the questions and the workbook doesn't have great instructions.

Pros

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

Cons

I just wish that we could delete VM from our email and that it would delete from the desktop phone as well. We work remotely part of the time and so I come into the office with a lot of emails to check.

Pros

Zero Wait Times, Customer service and Reliable Technology

Cons

Nothing at all. The experience has been amazing.

Pros

Quality of service
Price
Flexibility
Professional and friendly company

Cons

None that I can think of as I’m happy with g12.

Pros

Prompt assistance with requests and friendly, knowledgeable staff

Cons

Like any technical product, there's a learning curving and training the client better is suggested.

Pros

Very easy to work with. They offer a great service at very competitive rates.

Cons

I don’t have anything bad to comment regarding Momentum.

Pros

Being able to pre-configure phones and have them provisioned for an end user before the phone arrives at the customer's site is very convenient. It's a streamlined feature and is easily one of the best. Additionally, G12 customer service is pretty damn good too.

Cons

I don't really have any negative things to say about G12. It has been a solid tool and was a no-brainer choice.

Pros

They do a nice job especially for us as a small business where I don't have a team member that is dedicated to our phone systems. Seem very flexible on setting up your phone tree and greetings however you need them, and make changes quickly when needed

Cons

Adding Temp greetings on our own seems a little complicated, but as long as TAT to have G12 customer service do it stays fast its not a huge issue.

Pros

The constant strive to fix the issue and constant contact.

Cons

nothing, I haven't had any issue with G12.

Pros

I am just an employee and user of G12 but every time I submit a ticket or ask for help they are quick to respond, support and fix any issues I may have.

Cons

Nothing! Products are great and customer service is even better

Pros

Very easy to use and understand if there is an issue there easy to get a hold of

Cons

I've got nothing negative to say about this software

Pros

Easy to use with individual tech support

Cons

800 number price point is a bit high compared to competition.

Pros

The ease of deployment and design was incredibly simple. The G12 staff are experienced and make life easy! The integrations with MS are the best I've worked with & reduce costs while increasing support.

Cons

It's important to work with the G12 staff on the design to be as complete as possible going into the migration. Once migrated G12 staff handles changes on the fly very quickly, but it's always best to measure twice and cut once.

Pros

For our clinic, it's important to be able to have as many details about our callers at our fingertips quickly. With G12 phone services we have the patients' name or phone number on the caller ID which allows us to look up their account as we're picking up the phone. This helps productivity as well as increases the patients' experience. It's also very helpful to receive an email notification when a voicemail is received that allows you to listen to the message from anywhere at any time as long as you have access to your email. And when that's not available, their mobile app that allows you to listen to your voicemails is so convenient.

Cons

The service required the purchase of new phones. It's important to factor in time for this process. The time it took to have the phone shipped, delivered, and installed was longer than desired.

Pros

G12 is a provider that offers all the features I need to run my business without charging for every little thing. This is huge for us in allowing the flexibility to expand our phone system to try new things. Their support is also very good every time I call they answer right away and are able to resolve my issue on the first touch.

Cons

The ability to add our own users would be preferred but I understand the reason for protecting the customer.

Alternatives Considered

Pros

G12 has great customer service, with quick response time. Easy to use!

Cons

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.)

Pros

I really like how we can use the app and how it can be essentially a second phone on your smartphone.

Cons

I believe the app needs to be refreshed and updated.

Pros

The phone system is easy to use and is very flexible. The support is very good and responsive.

Cons

I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to.

Pros

G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround. They back it up with World-class support.

Cons

I would employ a more mobile-first strategy.

Pros

The software overall is good, it's easy to read and look at when you are trying to find a call.

Cons

Not be able to set up a greeting on your own.

Pros

Easy to manage and get configured. Provides great value compared to previous circuits.

Cons

Nothing, I have not had any issues with this software.

Pros

G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional.
G12 has experienced engineers which I have utilized to turn up services as well as trouble shoot issues that come up.

Cons

So far I can't say that I have any Cons to report. G12 is a very good company. Their pricing is very amenable compared to the ILEC and other CLECs.

Pros

I am absolutely thrilled with my experience using G12 Communications. The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective. This seamless integration has greatly enhanced our team's ability to collaborate and communicate, which has in turn boosted our productivity.

Cons

However, like any innovative solution, there's always room for improvement. One area that falls a bit short of expectations is their SMS functionality. Currently, it doesn't operate as fluidly as I would like, leading to it being underutilized by our staff. Nevertheless, I have been informed that their dedicated team of engineers is working on enhancing this feature, and I am eagerly awaiting the upgraded version.

Pros

Not much. I trust that as customers start submitting reviews, the firm will go out of business.

Cons

Poor customer service, poor communication, unethical, unprofessional

Pros

Ease of use and flexibility for my small business

Cons

The user portal a bit confusing for people on my team

Pros

When there is an issue, communication with team to find a solution is very quick

Cons

No big issues have been left unresolved. Sometimes the issue is found to be internal, but G12 is still willing to assist.

Pros

They are very responsive to their customer needs. Always impressed with the level of service

Cons

I did not have any dislikes about using G12. They are great!

Pros

Historically, the service response, and call quality.

Cons

The service response, and lack of speed to get this issue resolved.

Pros

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

Cons

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Pros

Nothing! I was super excited to use the program, but it was a complete let down. Patients could not call in because G12 showed our number as not in service. Call would disconnect if you tried to transfer them, and the texting stopped working all together a month into the program. The support team was not helpful and did not fix any problem when we brought them up.

Cons

Everything, the system stopped working with in 4 months and customer service did not help with any issues we were having. When we told them it was negatively impacting our business, we were told they could do anything to help. We lost clients because we did not have a reliable phone system.

Pros

Everyone is always happy to help me when I email their support address! They really go above and beyond.

Cons

The ability to self-service our phone lines in the online Teams connector is lacking. Everyone we set up a new user, we have to email the support email address to have them do everything on the back end. They confirmed with me that it's not possible for us to perform the integration ourselves, so we must rely on their email support team to perform the work instead of being able to completely self-service. It's a good thing their email support is so friendly and helpful!

Pros

Great web portal for admin and for users. Good quality phones.Solid call qualityGreat softphone feature, for cases where the physical phone is not present.

Cons

Don't really have anything I don't like. Especially when comparing to the alternatives

Pros

The product is user friendly and very easy to use

Cons

I do not have anything that I am not pleased with

Pros

G12 has been a very user friendly system for our company. The support has been excellent also.

Cons

It was a little confusing on the phone tree.

Pros

It was easy to contact you guys for help

Cons

Nothing at all, everything was great. Thank you~

Pros

The various features that come with the package

Cons

Cost is a little high for the basic package

Pros

Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.

Cons

Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.

Alternatives Considered

Reasons for Switching to Momentum

Pros

Ease of access, calls can be made easily and call list is visible

Cons

occupies too much space and it makes system lag sometimes and while toggling between screens during a call it lags the voice

Pros

How easy it was so switch and how much the g12 team took off our plate to make it happen.

Cons

We did switch our contacts mid way through they has a email leaving the company so we have a contact switch for our on-boarding mid switch.

Pros

We really likes the cost savings as it was almost 1/4 of our prior billing.

Cons

There is really nothing that is disliked about the products.

Pros

The accurate transcriptions allowing me to preview a voicemail that a patient has left.

Cons

Honestly nothing! This is the most user friendly communications software!

Pros

Support has been very attentive for our after installation requests

Cons

Nothing at this time. Support has been great.

Pros

While the G12 system supports our needs, the main reason we stay with them is their customer service team. They respond quickly, stick with the issue until it is resolved and are excellent when there is an emergency and I need a quick response.

Cons

I would prefer that the extension be tied to the physical location as opposed to the phone console but it is not a huge hinderance.

Pros

Its accurracy, its useabilty, its capability,

Cons

there is nothing about this software that i like lease

Pros

G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world.

Cons

They do not currently provide IVR services within their platform, so Call Centers users need alternate options.

Alternatives Considered

Reasons for Choosing Momentum

Reasons for Switching to Momentum

Pros

We love that we can have advanced PBX features and integrate with Microsoft Teams for a softphone.

Cons

While their free softphone app has great features, we've found it to be unsteady. Once we started using Teams as our integrated softphone, the experience improved greatly.

Alternatives Considered

Reasons for Choosing Momentum

Reasons for Switching to Momentum