--- description: Review of Intouch Insight CX Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Intouch Insight CX Platform | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Intouch Insight CX Platform](/software/169291/liacx) # Intouch Insight CX Platform Canonical: https://www.softwareadvice.ie/software/169291/liacx Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/169291/liacx?page=2) > The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F\&B and hospitality industries manage customer experience across multiple channels. It is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations. When combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities. Key features of the Intouch Platform include custom reporting, sentiment analysis, predictive analytics, case management, automation, and auditing and feedback collection. The CX platform powers all individual products, giving users the functionality they need to get started today, with the ability to easily scale as their needs grow into the future. It integrates with several third-party applications such as Salesforce, Oracle, NetSuite, SAP Analytics, Shopify, Jira Software, Slack and more. Pricing is available on request and support is extended via phone, email and documentation. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intouch Insight - **Location**: Ottawa, Canada - **Founded**: 1992 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: All packages include surveys, mobile forms \& checklist software, and CX automation. Please visit our pricing page for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Action Management - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Assignment Management - Benchmarking - Case Management - Churn Management - Collaboration Tools - Communication Management - Complaint Monitoring - Content Library - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Experience Management - Customer Segmentation - Customer Service Analytics ## Integrations (6 total) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) ## Alternatives 1. 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Always prompt replies to our questions and requests for assistance. > > **Cons**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Verified Reviewer** | *6 July 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Cons**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *4 November 2024* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Cons**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *1 November 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Cons**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18 April 2019* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Cons**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/169291/liacx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/169291/liacx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data