--- description: Review of Signpost Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Signpost | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Signpost](/software/169357/signpost) # Signpost Canonical: https://www.softwareadvice.ie/software/169357/signpost Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/169357/signpost?page=2) > Signpost is a customer communication and lead management platform built for small and local service businesses, including home services, legal, and healthcare providers. The software is cloud-based, making it accessible from any device with an internet connection. Signpost helps businesses capture and respond to leads, automate follow-up messages, collect customer reviews, and manage contacts from a single dashboard. Automated messaging keeps customers informed after inquiries or appointments, reducing the need for manual outreach. The reviews feature helps businesses gather feedback and improve their online reputation over time. Signpost suits small businesses looking to manage customer relationships without dedicated marketing staff. Support is available via phone, email, and live chat, along with an online knowledge base for self-service help. > > Verdict: Rated **4.1/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 57 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Signpost - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - API - Activity Dashboard - Automated Alerts and Tasks - Automated Email Responses - Basic Reporting - Breadth of Partner Applications - Budgeting - Building and Personalizing Emails - Calendaring - Call Center Features - Case Management - Contact Management - Corporate Reporting - Customer Contract Management - Customer Feedback - Customer Support Portal - Customization - Data Import & Export Tools - Data Quality Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Alternatives 1. [monday AI Work Platform](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (6120 reviews) 2. [Omnisend](https://www.softwareadvice.ie/software/100592/omnisend) — 4.7/5 (837 reviews) 3. [Creatio AI CRM](https://www.softwareadvice.ie/software/5948/marketingcreatio-international) — 4.7/5 (151 reviews) 4. [Thryv](https://www.softwareadvice.ie/software/66581/thryv) — 4.2/5 (538 reviews) 5. [Keap](https://www.softwareadvice.ie/software/139060/infusionsoft-crm) — 4.1/5 (1299 reviews) ## Reviews ### "Local service providers benefit with Signpost" — 5.0/5 > **Kevin** | *3 October 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great for local service providers, with robust agency support. > > **Cons**: Not a lot to dislike\! I like the platform quite a bit. > > Our partners who provide local home services enjoyed having us operate Signpost on their websites for survey feedback, reviews, and similar utilities. ----- ### "Signpost Answering Calls" — 4.0/5 > **Archie** | *7 August 2023* | Construction | Recommendation rating: 5.0/10 > > **Pros**: Signpost has a US based call center with native English speakers > > **Cons**: Call center employees do not follow directions > > We have used SignPost for about 18 months. We quite the review management since we found a much less expensive option that does basically the same thing with a small price tag ----- ### "Horrific Contract Terms\!" — 1.0/5 > **Brian** | *12 June 2019* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Effectively a SCAM. I wouldn't recommend it if it were the only option available. > > **Cons**: Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM. > > Horrific service. ----- ### "Great Company\!" — 5.0/5 > **scott** | *17 February 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended\! > > **Cons**: There is nothing negative I can think of. > > Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended\! ----- ### "Signpost Marketing is AWESOME\!" — 5.0/5 > **Michelle** | *2 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Their Google Adwords support and reputation management features are both outstanding. The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not. > > **Cons**: While the price-point may seem a bit high, as a solo practitioner I can tell you the apples to apples of the $'s spent vs. not spending it with is with Signpost absolutely is well worth it. I'm incredibly grateful for the increase in sales I've received thanks to Signpost so I can now expand and grow my business. > > Simply AWESOME. I was a bit skittish/non-trusting at first given I'm a solo practitioner. Once Signpost gained my trust with their emails, phone calls and excellent service from folks like \[SENSITIVE CONTENT HIDDEN\], I have not looked back. Grateful to them for their skill set and their ability to keep more customers finding me. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/169357/signpost?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/169357/signpost) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data