About RingCentral Contact Center
RingCentral Contact Center pricing
RingCentral Contact Center does not have a free version.
Alternatives to RingCentral Contact Center
RingCentral Contact Center Reviews
Feature rating
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very pleased
We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number
Pros
This is an industry standard and has all the basic bells/whistles for communication control
Cons
the GUI could use some work. It is easy to use with mtiple folks, could be better
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Wonder Phone Cloud Based System
My overall experience has been extremely positive.
Pros
This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses
Cons
The pricing is a bit on the high end of the market would be my only complaint.
Alternatives Considered
GrasshopperReasons for Switching to RingCentral Contact Center
Functionality was the primary deciding factor.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Worst Customer Service Ever without Exaggeration
I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.
Pros
Multiple features at multiple levels of service and offers HIPAA compliance.
Cons
High Priced and poor customer service downgrades any positive reviews of this company.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Helpful
Pros
What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.
Cons
What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
A must if you're using Ring Central Phone!
Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.
Pros
The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.
Cons
The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.
