--- description: Review of Plivo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Plivo | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Plivo](/software/171790/plivo) # Plivo Canonical: https://www.softwareadvice.ie/software/171790/plivo Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/171790/plivo?page=2) > Plivo offers a simple, quick, and scalable way to modernize customer communications. Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility. > > Verdict: Rated **4.3/5** by 84 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 84 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Plivo - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing for voice and SMS is based on voice minutes and SMS amounts, for example: VOICE Regular Phones: Outbound Calls – Make calls starting at $0.0120 per minute Inbound Calls – Receive calls starting at $0.0085 per minute \& buy numbers at $0.8 per month Toll-Free Phones: Outbound Calls – Make calls starting at $0.0030 per minute Inbound Calls – Receive calls starting at $0.0210 per minute \& buy numbers at $1 per month SMS Regular: Outbound SMS – Send SMS starting at $0.005 per SMS Inbound SMS – Receive inbound SMS at Free \& buy numbers at $0.8 per month Short Codes: Outbound SMS – Send SMS starting at $ 0.0045 per SMS Inbound SMS – Receive inbound SMS at Free per SMS (See website for full pricing details) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, New Zealand, Singapore, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Audio/Video Conferencing - Auto-Dialer - Automated Responses - Automated Routing - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Chat Transcript - Chat/Messaging - Collaboration Tools ## Integrations (1 total) - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) 3. [Squaretalk](https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) 4. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (501 reviews) 5. [VirtualPBX](https://www.softwareadvice.ie/software/160417/virtualpbx) — 4.7/5 (36 reviews) ## Reviews ### "Outstanding quality and flexibility, great customer service" — 4.0/5 > **Bolivar** | *11 June 2020* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional. > > **Cons**: Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue. ----- ### "Empowering with Plivo's Advanced Communication Features" — 4.0/5 > **Verified Reviewer** | *6 February 2023* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance. > > **Cons**: voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services. ----- ### "Customer Support No Longer Tries" — 1.0/5 > **Verified Reviewer** | *15 February 2023* | Airlines/Aviation | Recommendation rating: 0.0/10 > > **Pros**: There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels. > > **Cons**: I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers. ----- ### "Nailed the basics and are starting to emerge into awesome." — 5.0/5 > **Verified Reviewer** | *17 August 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Honestly the cost\! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations. > > **Cons**: Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable. > > We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended. ----- ### "Plivo - A must consider for telephonic services" — 4.0/5 > **Verified Reviewer** | *15 April 2019* | Public Policy | Recommendation rating: 7.0/10 > > **Pros**: Easy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning > > **Cons**: The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years. > > Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/171790/plivo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/171790/plivo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data