--- description: Review of Ada Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ada | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Ada](/software/171805/ada) # Ada Canonical: https://www.softwareadvice.ie/software/171805/ada Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/171805/ada?page=2) > Ada is an AI-powered customer experience platform built for enterprise companies in financial services, travel, SaaS, ecommerce, retail, health insurance, insurance, and gaming industries. It autonomously resolves customer inquiries across voice, chat, email, SMS, WhatsApp, Messenger, Instagram, and custom channels without requiring human involvement for the majority of interactions. The software is cloud-based and deployable across web, iOS, Android, and React Native via SDKs. A single AI agent configuration works across all channels and 60 languages, removing the need for per-channel maintenance. Core features include a Unified Reasoning Engine for consistent logic across all channels, a Conversation Hub for omnichannel delivery, Playbooks for structured multi-step workflows, a Knowledge Hub that pulls answers from existing content without intent-specific training, and a Performance Center for tracking resolution rates, CSAT, and cost per resolution. Automated coaching applies feedback from past conversations to future interactions. Full conversation history transfers to human agents on escalation. Ada integrates with Zendesk, Salesforce, Twilio, Genesys, and NICE CXone via open APIs and SDKs. It holds SOC 2 Type II, HIPAA, GDPR, and PCI DSS certifications. Support is available through a sandbox testing environment, documentation, and vendor support channels. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 15 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ADA SUPPORT, INC. - **Location**: Toronto, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$60,000.00 - **Pricing Details**: Ada offers conversation-based pricing, a simple consumption model that measures usage, and offers economies of scale for enterprises. Companies that get the best results typically have a minimum annual conversation volume of 300,000. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Belarusian, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Tamil, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada and 103 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Appointment Management - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Business Process Automation - Call Centre Management - Call Routing - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Computer Telephony Integration ## Integrations (23 total) - Aircall - Amadeus - Amazon Connect - Contentful - Dimension Labs - Dixa - Elsevier Pure - GENESYS - Gladly - Gorgias - Guru - Help Scout - Helpjuice - Kustomer - Microsoft Dynamics 365 Customer Voice ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews) 5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (207 reviews) ## Reviews ### "Easiest Chat Platform" — 5.0/5 > **Chris** | *16 November 2018* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. > > **Cons**: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. > > The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. ----- ### "Very happy with Ada" — 5.0/5 > **Evelina** | *20 February 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly\! > > **Cons**: I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. > > Great and fast support from Ada when needed\! ----- ### "Two of the products I use started using this and the experience was shitty both times" — 1.0/5 > **Pavel** | *23 August 2022* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: It looks fine and the landing is okay. I guess it's cheaper as well. > > **Cons**: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. ----- ### "Innovative customer support software solution" — 5.0/5 > **Anna** | *30 October 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. > > **Cons**: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. > > Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. ----- ### "Ada a real Partner" — 5.0/5 > **Tiago** | *30 October 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Super user friendly, team amazing in helping out > > **Cons**: New features can take sometime to appear > > Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/171805/ada?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/171805/ada) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data