inConcert Contact Center

4
Overall rating
(8)
Reviews

4
Overall rating
(8)
Reviews

About inConcert Contact Center

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations. The solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.
inConcert Contact Center Software - 1
inConcert Contact Center video
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inConcert Contact Center pricing

inConcert Contact Center does not have a free version but does offer a free trial. inConcert Contact Center paid version starts at US$1.00/month.

Starting Price:
US$1.00/month
Free Version:
No
Free trial:
Yes

Alternatives to inConcert Contact Center

Avaya Cloud Office

Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses. ...

inConcert Contact Center Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
3.6
Customer Support
3.3
5 reviews of 8 View all reviews
Daniel
Daniel
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/6/2021

Excellent omnichannel platform

Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

Pros

Price, product quality, commercial attention, support

Cons

Nothing, it is a product that continues to evolve over the years, fully recommended

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 16/11/2022

A good runner up in a very competitive market

A very good experience, but an extra hand in the deployment proccess can be apreciated

Pros

The developer teams are very good, this guys can integrate anything to anyone

Cons

Maybe they need more presence in they objetive markets like America

Alternatives Considered

Genesys Cloud CX, wolkvox and Avaya Cloud Office

Reasons for Switching to inConcert Contact Center

I dont choice inConcert, just used the free trial a couple months
Reda
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
1

3
Reviewed on 15/2/2023

A very complete product, but very difficult to configure

Pros

Good inconming interaction managementOmnichannelBots

Cons

Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

Alberto Elías
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/7/2017

Performs very well, very good features, outstanding customer service.

Excellent product at a good price.

Pros

1 .- We are getting better results in our operation than with our previous system.
2 .- The system is evolving rapidly and incorporating new features that we can really use.
3 .- The system is reliable, and well designed. Intuitive and easy to use.
3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Cons

They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

Marcelo
Marcelo
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
2

4
Reviewed on 13/6/2018

is a very nice software to adminstrations very intuitive

the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Pros

the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Cons

the support is very deficient the are good but the are to slow to answer to the issues that you explain

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