--- description: Review of Smartlook Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Smartlook | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Reporting Tools](/directory/4284/reporting-tools/software) > [Smartlook](/software/172537/smartlook) # Smartlook Canonical: https://www.softwareadvice.ie/software/172537/smartlook Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/172537/smartlook?page=2) > Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps. Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads. Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager. > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 136 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: 3,000 sessions/month Pro: 200,000 sessions/month Ultimate: 1,000,000 sessions/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Hong Kong SAR China, Hungary, Iceland, India and 29 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Audit Trail - Behaviour Tracking - Behavioural Analytics - Cohort Analysis - Collaboration Tools - Conversion Rate Optimisation - Conversion Tracking - Customer Activity Tracking - Customer Experience Management - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Dashboard - Data Coding - Data Storage Management ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) ## Related Categories - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) - [Website Optimisation Tools](https://www.softwareadvice.ie/directory/4680/website-optimization/software) - [User Experience (UX) Apps](https://www.softwareadvice.ie/directory/4258/ux/software) - [Mobile Analytics Software](https://www.softwareadvice.ie/directory/4372/mobile-analytics/software) - [Mobile Marketing Software](https://www.softwareadvice.ie/directory/4398/mobile-marketing/software) ## Alternatives 1. [Lucky Orange](https://www.softwareadvice.ie/software/324513/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.softwareadvice.ie/software/402208/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.softwareadvice.ie/software/1940/tableau) — 4.6/5 (2348 reviews) 5. [Mouseflow](https://www.softwareadvice.ie/software/189193/mouseflow) — 4.7/5 (122 reviews) ## Reviews ### "Great way of deriving customer insights" — 4.0/5 > **Aliya** | *16 October 2021* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Moving on to the pros of this platform, this software is a great solution due to so many things. First of all, the heatmaps within the software are so useful. Moreover, this software is always showing important information like IP addresses and even country data on the user interface so that it gets easier for the users. Also, this platform provides an easy way of recording all of the user sessions which I find very useful and insightful which can help me in the later stages when it would come to explore consumer insight. > > **Cons**: The mobile applications need more improvement in the sense that new updates are required which work well with phones as this can facilitate the overall experience a lot and can take the user experience a few notches higher. Moreover, the dashboard needs to be improved as well so that the user interface feels more convenient and easy too. > > Overall I am having an amazing experience of using this tool. This software has provided ways to the users like never before in terms of user behavior. This is a software that just feeds and records all of the users surfing over websites and in mobile apps which is a great thing because this innovative feature allows users to inculcate and derive information by filtering out millions of recordings in absolutely no time. ----- ### "Clever software shame about the after sales service" — 4.0/5 > **Kevin** | *5 September 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The insight to offers to client on boarding is invaluable. > > **Cons**: If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund. > > I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business. After several emails to their support team they no longer even reply. BEWARE\! ----- ### "Not impressed" — 3.0/5 > **Marcel** | *29 March 2021* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: Solid app for website traffic recording and easy to implement but there are cons with it... > > **Cons**: There are better apps for monitoring website traffic than this one. If you want to end a trial or a month subscription, just be careful to write them that you wish so in advance otherwise they will charge you even if you have removed your payment card in the account settings. It´s a scam and ridiculous - they do NOT have unsubscribe button in account settings. They don´t even bother sending notifications about ending period. Also, if you want to stick to free trial, you should know that with a decent traffic on your website your recording will end very very fast. Futhermore, this app has a good review because they offer you a free 14 days or even a month free in exchange for a great customer review on review sites. > > I must say I am disappointed. ----- ### "Great qualitative analytics tool" — 5.0/5 > **Michal** | *28 May 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them. > > **Cons**: There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future. > > Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers. ----- ### "Great asset\!" — 5.0/5 > **Shawn** | *21 September 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free. > > **Cons**: The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly. > > I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/172537/smartlook?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/172537/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data