About Fuze

Fuze is an online meeting solution that works across a range of devices and integrates with traditional video conferencing systems. Users receive audio conferencing, video conferencing, screen sharing and web conferencing functionality on tablets, smartphones, desktops and laptops. Additionally, users who want to equip meeting rooms with HD video conferencing systems can opt for Fuze for Rooms. The Fuze Telepresence Connect service helps businesses to ensure interoperability with room-based video conferencing systems from leading hardware vendors. Fuze’s applications are designed to dynamically adjust the bandwidth of voice, video and content transmission across a range of devices and network conditions. For instance, users receive rejoin notifications after network outages and unmute notifications when the system senses them talking. Fuze also offers features such as collaborative annotation of content, special modes for conferencing while driving, content sharing from mobile devices and integration with cloud-based file hosting services such as Dropbox and Box.
Fuze Software - Conference Call
Fuze Software - Fuze meetings for ipad
Fuze Software - Group Chat
Fuze Software - Conference Call on mobile
Fuze video
Fuze Software - Conference Call - thumbnail
Fuze Software - Fuze meetings for ipad - thumbnail
Fuze Software - Group Chat - thumbnail
Fuze Software - Conference Call on mobile - thumbnail

Fuze pricing

Fuze does not have a free version. Fuze paid version starts at US$15.00/month.

Starting Price:
US$15.00/month
Free Version:
No
Free trial:
No

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Fuze Reviews

Feature rating

Value for Money
4.0
Functionality
4.0
Ease of Use
4.4
Customer Support
3.8
5 reviews of 75 View all reviews
Verified Reviewer
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/12/2018

Fuze allows you to streamline and fuse your group communication efforts!

Fuze provides superlative global voice, video, messaging, and collaboration software and applications that enable me to communicate more effectively and efficiently.

Pros

I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!

Cons

Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!

Evelina
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 28/12/2020

Love the flexibility

I love the software, I love what you have done with it since we first started. Overall I am pleased with the service.

I think you need to work on quality of call especially for international calls, customer service and billing also need more work but you are heading in a good direction from where you started.

Pros

With any software I feel that there is always room for improvement, but I think Fuze as been improving the software week by week, month by month. I think currently I love how easy it is to take a call from anywhere. During a mandatory shut down in our state, we were able to route our main switch calls and take them from home off our our cell phones. That was unheard of just a bit ago.

I love the you made transferring calls easy from the mobile app so we are easily able to get call to co-worker spread out working in their own homes. Our business didn't pause for even on minute during this time and that is very much appreciated.

Cons

I think my only issue is quality of a calls, especially for international calls. A big chunk of our business is international and I hate using Fuse for international calls. All the calls seem mumbled so it is very hard to understand but when we use other software we don't have the same problems. We find ourselves using teams and other services but it would be nice to be able to be consistent and not switch from one service to other.

Becca
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
0

2
Reviewed on 8/11/2019

Fuze or Flop?

Overall, the experience I had with Fuze was less than ideal. My organization ultimately ending up moving on from the contract we had utilizng this software after only a year because it was causing more issues than it was solving.

Pros

I find the Fuze interface to be visually appealing. The side bar allows you to see all of your recent conversations, and you are able to create meetings, have calls, and text numbers outside of your organization as well. I also enjoy the fact that Fuze offers a mobile app where you can utilize your personal cellphone to hop into meetings, text and call as well. It makes it easy to use while on-the-go or away from your desk!

Cons

Fuze is notoriously unreliable. It often caused my computer to seize up, took a ridiculous amount of time to launch upon opening, and the call quality was not great more often than not. Occasionally, when utilizing the text feature, the app's ability to send messages would crash, and messages either would not send, or they'd say they weren't sending but would send multiple times in a row to the number you tried to text. It was an almost-constant headache for my organization trying to connect with Fuze IT to resolve the issues in a timely manner. More than one time, the whole system crashed. In the world of staffing where Fuze was the whole platform we utilized for meetings and candidate outreach, this was literally debilitating to our organization.

Sam
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/9/2019

A must have tool in your business!

The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool. Fuze makes everything so much easier, it's convenient and i've found you're more likely to get an instant response (which definitely beats waiting for people to read/respond to their emails).

Pros

Fuze is an absolutely brilliant software as it allows people to stay connected globally 24/7 without having lots of online tools/apps or a physical phone cluttering up your desk. Everyone in the business uses it daily for phone calls, meetings, screen shares, group messaging and so much more.

One of my favourite features is the 'share screen' option you have when you're in a meeting. I find it to be extremely beneficial as it allows you to convey information clearly and efficiently.

Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in).

Finally, I also like the shared note section you can have with another person, this is perfect for putting meeting times, notes, anything else you are wanting to share.

Cons

The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 10/12/2020

Fuze for project tracking

Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual setting. Many people from different offices and cities can all review the same documents.

Pros

It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.

Cons

Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.

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