--- description: Review of Voxco Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Voxco Online | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Voxco Online](/software/172747/voxco-online) # Voxco Online Canonical: https://www.softwareadvice.ie/software/172747/voxco-online Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/172747/voxco-online?page=2) > Voxco Online is multichannel survey software for data collection any place, any time. The solution is made for (and by) professional market researchers. Users can drive survey efficiency with a powerful questionnaire editor that allows an engaging look \& feel, robust behind-the-scenes logic, and dynamic multimedia. Clients are given a choice of SaaS or on-premise data hosting, customizable data dashboards, and personalized customer service. Voxco has clients in 30+ countries and offices in Canada/US, Europe \& Australia. > > Verdict: Rated **4.1/5** by 61 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 61 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Voxco - **Location**: Montreal, US - **Founded**: 1976 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Algeria, Argentina, Australia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia and 27 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Benchmarking - Charting - Conditional Logic - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Data Analysis Tools - Data Import/Export - Data Security - Data Visualisation - Drag & Drop - Email Management ## Integrations (6 total) - BHN Rewards - IBM SPSS Statistics - Meta for Business - SendGrid - Twilio - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) ## Alternatives 1. [CleverX](https://www.softwareadvice.ie/software/450192/CleverX) — 4.7/5 (101 reviews) 2. [Tremendous](https://www.softwareadvice.ie/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) 3. [Make Opinion](https://www.softwareadvice.ie/software/418594/make-opinion) — 4.8/5 (65 reviews) 4. [Semrush](https://www.softwareadvice.ie/software/355847/semrush) — 4.6/5 (2316 reviews) 5. [Similarweb](https://www.softwareadvice.ie/software/156898/similarweb-pro) — 4.6/5 (251 reviews) ## Reviews ### "Great platform with flexibility for unique projects" — 5.0/5 > **Kathleen** | *25 July 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch\! No matter what the question, they will provide a response - OR refer the issue to their development area. > > **Cons**: No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved. > > The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects. ----- ### "Review" — 5.0/5 > **Ciaran** | *11 March 2022* | Research | Recommendation rating: 10.0/10 > > **Pros**: It's nice and easy, the all web interface (except for cati) means I can even do stuff on my phone if something is needed urgently, and the survey builder and other things are all well designed and make using voxco quick and easy. > > **Cons**: The one weird bug that keeps coming up for me is whenever a respondent in a multi mode survey gets a call and sets up an appointment, but then before the next call they click into the web survey, their timezone sets itself to the UK for some reason. ----- ### "Voxco. Great software, not for the uninitiated" — 3.0/5 > **Luc** | *11 March 2022* | Market Research | Recommendation rating: 6.0/10 > > **Pros**: The complex logic possibilities. > > **Cons**: Alot of features not working and never worked for 2 plus years we had it. Simulations Panel overview/health Auditing logs Clunky text input and formatting Panel provider portal (should save time but only makes it take longer) Sampling is overly complicated Speed and usability of UI could be improved > > Has been a journey to learn how to use and figure out workarounds for it's quirks but it's serving us well at this moment. Few bad experiences do ruin the experience however. ----- ### "Voxco Online Review" — 4.0/5 > **Grace** | *10 September 2019* | Research | Recommendation rating: 3.0/10 > > **Pros**: The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner. > > **Cons**: The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket. ----- ### "Integrated dialer and survey platform, but interface is clunky and slows agents down" — 4.0/5 > **Kate** | *1 August 2020* | Market Research | Recommendation rating: 6.0/10 > > **Pros**: You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities. > > **Cons**: The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing. > > Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/172747/voxco-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/172747/voxco-online) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data