--- description: Review of ChatBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChatBot | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [ChatBot](/software/172837/chatbot) # ChatBot Canonical: https://www.softwareadvice.ie/software/172837/chatbot Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/172837/chatbot?page=2) > ChatBot is an AI customer service platform that helps businesses of all sizes — from small teams to large enterprises — across ecommerce, retail, financial services, healthcare, real estate, and other B2B and B2C industries manage customer support, lead generation, and sales conversations. The software is cloud-based and can be deployed via a website chat widget, Facebook Messenger, WhatsApp, SMS, or mobile app embed, with no coding required. Core features include an AI Agent that handles routine customer queries autonomously, a no-code Visual Builder for scripted conversation flows, and a shared inbox that consolidates AI and human-assisted chats across all channels. The AI trains on business-provided content such as website pages, PDFs, and help articles. Shopify integration supports cart recovery and sales attribution reporting. Workflow automation, lead qualification, proactive chat campaigns, and multilingual support across 48 languages are also included. Human agents receive full conversation context on handoff, reducing repeated explanations. Businesses can connect ChatBot with tools including HubSpot, Salesforce, WhatsApp, Zendesk, and 5,000-plus apps via Zapier. Support is available through a knowledge base, and enterprise plans include SSO and audit logs for added security. > > Verdict: Rated **4.6/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 66 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Italian, Polish, Portuguese, Spanish, Swedish, Ukrainian - **Available Countries**: United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Management - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging ## Integrations (35 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Commerce7 - Google Analytics 360 - Google Tag Manager 360 - HelpDesk - LiveChat - Magento 2 Delivery Date Extension - Magento 2 Form Builder - Magento 2 Grouped Promotions - Magento 2 Mobile App Builder ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Alternatives 1. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (404 reviews) 2. [Chatbase](https://www.softwareadvice.ie/software/426065/chatbase) — 4.3/5 (73 reviews) 3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (81 reviews) 5. [Zipchat](https://www.softwareadvice.ie/software/428460/zipchat) — 4.8/5 (26 reviews) ## Reviews ### "Botengine may be a threat to my job,someday." — 5.0/5 > **Rosemary** | *16 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries. > > **Cons**: Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired? ----- ### "Botengine takes control of parts of our customer care duties." — 5.0/5 > **Yeni** | *12 June 2018* | Computer Software > > **Pros**: Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies. > > **Cons**: Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far. ----- ### "Horrible product and horrible customer service" — 1.0/5 > **Ash** | *26 November 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. > > **Cons**: They treated me (a loyal customer) poorly. > > They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. ----- ### "Botengine wins the sales team time." — 5.0/5 > **Victor** | *20 August 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots. > > **Cons**: Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break. > > Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers. ----- ### "Majority of customer complaints get automated chatbot response." — 5.0/5 > **Oscar** | *25 June 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far. > > **Cons**: Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/172837/chatbot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/172837/chatbot) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data