ChatBot

Pros

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting.

When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots.

When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc.

I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

I'm a BotEngine customer for good.

Cons

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Pros

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Cons

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Alternatives Considered

Reasons for Switching to ChatBot

Pros

ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan.

Cons

Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic.

Pros

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Pros

The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

Cons

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.