About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise Control is available on an annual subscription basis that includes support via phone.
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine
ConnectWise Control video
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician - thumbnail
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine - thumbnail
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations - thumbnail
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines - thumbnail
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files - thumbnail

ConnectWise Control pricing

ConnectWise Control has a free version and offers a free trial. ConnectWise Control paid version starts at US$29.00/month.

Starting Price:
US$29.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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ConnectWise Control Reviews

Overall rating

4.7
( 1,843 reviews )
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 1,843 View all reviews
Mark A.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 19/6/2019

There is no better solution

I can remote into my clients PC's for support or have unattended connections to servers for maintenance and monitoring. Saves time (not travelling to client location) allows me the freedom to work from anywhere

Pros

-Works very well.
-not resource heavy
-multi platform

Cons

-Nothing I can really think of.
-This is my go to application for rmm.

Alternatives Considered

TeamViewer and Central

Reasons for Choosing ConnectWise Control

-This seems more stable and more feature rich. Splashtop was less expensive, but too many issues

Switched From

Splashtop Business Access

Reasons for Switching to ConnectWise Control

-Better price for for the performance and features. Team viewer is nice, but way overpriced.
Warren
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 6/6/2022

A Reliable, quick and lightweight solution.

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

Pros

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Cons

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Alternatives Considered

VNC Connect

Reasons for Choosing ConnectWise Control

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Switched From

TeamViewer and VNC Connect

Reasons for Switching to ConnectWise Control

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.
Robert
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 6/1/2023

Best remote access for msps

Speed of remote control with no lag, almost the same as being in front of your pc.

Pros

Speed of remote control with no lag, almost the same as being in front of your pc.

Cons

Nothing. Product is great as is. No improvement is needed.

Michael
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5
3
Reviewed on 6/1/2023

Desktop assistance

Pros

After connection your assistant is able to navigate smoothly through my work page.

Cons

lag in connection, download does not work on some browsers

Brian
  • Industry: Commercial Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/11/2022

ConnectWise is a fantastic tool to remote in and help employees

Pros

How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.

Cons

It's a bit pricey compared to other alternatives that we looked at.

Alternatives Considered

ServiceNow Customer Service Management and Autotask PSA

Reasons for Switching to ConnectWise Control

I felt for the price and features, Connectwise was the best alternative we could've choose. I still feel like it has been for 2+ years.
View all reviews

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