RingEX

Pros

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

Pros

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Cons

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

Pros

The app was easy to use when making calls away from the office.

Cons

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Pros

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons

Some of the connectivity can be an issue between phone vs desktop application.

Pros

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

It's an expensive solution unless easy of use outweighs cost.

Alternatives Considered

Reasons for Switching to RingEX

Pros

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Cons

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Pros

It was easy to install, and it is easy to use.

Cons

The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks.

Pros

User friendly and easy to set up. Time and money saving

Cons

no refunds on down time, you just have to call your sales team

Alternatives Considered

Reasons for Choosing RingEX

Switched From

Reasons for Switching to RingEX

Pros

We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones.

Cons

If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.

Alternatives Considered

Reasons for Switching to RingEX

Pros

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

Pros

Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.

Cons

I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.

Pros

I like how easily it integrates with my cellphone from a caller standpoint.

Cons

I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.

Pros

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Cons

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Alternatives Considered

Reasons for Choosing RingEX

Reasons for Switching to RingEX

Pros

I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me.

Cons

Dropping of calls, disconnects calls. Would like for Ring Central to help with that.

Pros

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Cons

Restrictions in terms of character count for written communication via short message service (SMS).

Pros

RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.

Cons

Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.

Alternatives Considered

Switched From

Pros

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

Pros

Love the control it gives us and the money we are saving from the local utility phone company

Cons

I cannot think of any cons. Love all the features

Pros

They protect my company from missing calls and act professionally

Cons

the cost could be less - but the service is great

Pros

How easy it is to use. I am able to text my clients.

Cons

There is nothing I do not like about RingCentral. Its super user friendly.

Pros

I like that it's a very complete platform, it's quite stable and its reports are easy to consult.

Cons

One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)

Pros

We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.

Cons

The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.

Pros

The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone.

Cons

RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service.

Pros

RingCentral is pretty easy to use and having to use it for Efax as well and our calls to be timestamped.

Cons

There really isn't anything to complain about it since it has been great since I have been using it.

Pros

The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.

Cons

There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer

Pros

The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone

Cons

We do get several dropouts on desk phones a day Which sometimes makes it frustrating

Pros

RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account.

Cons

We have not had great experiences with their customer support and billing teams.

Alternatives Considered

Reasons for Switching to RingEX

Pros

I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application.

Cons

One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.

Pros

Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.

Cons

Unable to add all accounts without logging out and back in.

Pros

I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both.

Cons

Nothing at this time, using this feature is a great resource to remote workers.

Pros

Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.

Cons

The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply

Pros

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons

getting through the customer service line for simple inquiries was impossible.

Pros

Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers.

Cons

This does not happen often but there could be a lag once in a blue moon.

Alternatives Considered

Pros

Getting rid of it was a great decision for our sales organization.

Cons

Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience.

Pros

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Cons

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

Pros

I like that I don't need to use my personal number for business calls.

Cons

Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls.

Pros

RingCentral has a great phone/desktop app that allows for great management.

Cons

I wish all users could text from our main number.

Pros

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons

It is inconvenient not having a local area code number.

Pros

There were no technical errors at all while using the application, nor were there any call drops.

Cons

Sometimes the messages are not delivered.

Pros

Moblie app. Integrations with other companies.

Cons

Customer service. Features and functionality.

Pros

Being able to call being outside of the office and all calls showing as if you're calling from your office. Clients will never know if you're in the office or not.

Cons

I don't like that I can't send text messages. Some colleagues can, but mine can't

Pros

Inliked the voice mail option, since I am working in a different time zone, remotely.

Cons

Nothing major, just sometimes I need to re-log in.

Pros

I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number.

Cons

I honestly don't have anything negative to say about it.

Pros

Ring central covers the basics and is an industry leader. It is very good with computer/mobile integrations as well as recording and tracking calls.

Cons

Not the best service, on voip connections at times.

Pros

I like that I am able to see who is calling members of my team on my desk top. I can see if the answer a call or not.

Cons

I don't like the fact that when a call is transferred from another party, the call does not record.

Pros

We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

Cons

While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

Alternatives Considered

Reasons for Choosing RingEX

Reasons for Switching to RingEX

Pros

That we can integrate it our customer service website so that the calls link together

Cons

that it does not always show the caller id

Pros

Very versatile, easy to use. You can call, text and fax all in one system.

Cons

Hmmmm. Can't think of any right now. Must be good.

Pros

Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

Cons

THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

Alternatives Considered

Reasons for Switching to RingEX

Pros

AI liked the good features, reasonable price, and good usability.

Cons

They made it VERY DIFFICULT to use SMS.