RingEX

Pros

I like that I don't need to use my personal number for business calls.

Cons

Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls.

Pros

It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app.

Cons

Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though.

Pros

The app was easy to use when making calls away from the office.

Cons

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Pros

It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful.

Cons

4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive).
Also the ability to configure the application's user interface remotely for each user would also be great.

Alternatives Considered

Reasons for Choosing RingEX

Switched From

Reasons for Switching to RingEX

Pros

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Cons

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

Pros

RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account.

Cons

We have not had great experiences with their customer support and billing teams.

Alternatives Considered

Reasons for Switching to RingEX

Pros

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

It's an expensive solution unless easy of use outweighs cost.

Alternatives Considered

Reasons for Switching to RingEX

Pros

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Cons

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Pros

Getting rid of it was a great decision for our sales organization.

Cons

Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience.

Pros

That this is a great product to use for any company

Cons

that you can use your desktop with the app

Pros

Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.

Cons

I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.

Pros

Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers.

Cons

This does not happen often but there could be a lag once in a blue moon.

Alternatives Considered

Pros

RingCentral has a great phone/desktop app that allows for great management.

Cons

I wish all users could text from our main number.

Pros

Moblie app. Integrations with other companies.

Cons

Customer service. Features and functionality.

Pros

Inliked the voice mail option, since I am working in a different time zone, remotely.

Cons

Nothing major, just sometimes I need to re-log in.

Pros

I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number.

Cons

I honestly don't have anything negative to say about it.

Pros

I like that I can call out of my cell phone not using my phone number to customers.

Cons

I do not like that when I am not connected to wifi I drop calls

Pros

I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office.

Cons

It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar.

Pros

I like the ability to transfer within the app. That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

Cons

I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world

Pros

Love the control it gives us and the money we are saving from the local utility phone company

Cons

I cannot think of any cons. Love all the features

Pros

The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable.

Cons

Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues.

Pros

We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.

Cons

The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.

Pros

Not missing any important phone call, the system records everything and also takes voice messages perfectly

Cons

Nothing to say against this tool, overall works perfectly

Pros

We love how RingCentral MVP integrates with various tools, such as Google Microsoft 365 which our business uses daily. This enhances communication & efficiency by bringing these platforms to our employees based in different countries.

Cons

We find RingCentral MVP to be expensive compared to other communication software. But we still use it as it is worth for the services they provide.

Pros

Everything was great but support was hard to contact

Cons

customer support was hard to get in contact with

Alternatives Considered

Reasons for Switching to RingEX

Pros

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons

Some of the connectivity can be an issue between phone vs desktop application.

Pros

The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone

Cons

We do get several dropouts on desk phones a day Which sometimes makes it frustrating

Pros

I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application.

Cons

One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.

Pros

Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.

Cons

The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply

Pros

Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.

Cons

Unable to add all accounts without logging out and back in.

Pros

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons

getting through the customer service line for simple inquiries was impossible.

Pros

I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both.

Cons

Nothing at this time, using this feature is a great resource to remote workers.

Pros

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Cons

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

Pros

User friendly and easy to set up. Time and money saving

Cons

no refunds on down time, you just have to call your sales team

Alternatives Considered

Reasons for Choosing RingEX

Switched From

Reasons for Switching to RingEX

Pros

I like how easily it integrates with my cellphone from a caller standpoint.

Cons

I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.

Pros

It was easy to install, and it is easy to use.

Cons

The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks.

Pros

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons

It is inconvenient not having a local area code number.

Pros

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Cons

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Alternatives Considered

Reasons for Choosing RingEX

Reasons for Switching to RingEX

Pros

There were no technical errors at all while using the application, nor were there any call drops.

Cons

Sometimes the messages are not delivered.

Pros

Ring central covers the basics and is an industry leader. It is very good with computer/mobile integrations as well as recording and tracking calls.

Cons

Not the best service, on voip connections at times.

Pros

That we can integrate it our customer service website so that the calls link together

Cons

that it does not always show the caller id

Pros

We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones.

Cons

If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.

Alternatives Considered

Reasons for Switching to RingEX

Pros

Being able to call being outside of the office and all calls showing as if you're calling from your office. Clients will never know if you're in the office or not.

Cons

I don't like that I can't send text messages. Some colleagues can, but mine can't

Pros

I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me.

Cons

Dropping of calls, disconnects calls. Would like for Ring Central to help with that.

Pros

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

Pros

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

Pros

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Cons

Restrictions in terms of character count for written communication via short message service (SMS).

Pros

I like that I am able to see who is calling members of my team on my desk top. I can see if the answer a call or not.

Cons

I don't like the fact that when a call is transferred from another party, the call does not record.

Pros

Easy to use on Mobile phone and link your ext to your mobile app. Easy to transfer calls to the correct person. Can log in and out when needed.

Cons

Voicemail not linked to email address to come through as an email.

Pros

AI liked the good features, reasonable price, and good usability.

Cons

They made it VERY DIFFICULT to use SMS.