RingEX - Reviews page 2

Pros

It's clear and easy to use. Has a nice user interface with clear, easy to define icons for different functions. Call quality is usually good too.

Cons

I feel the log in process is a little long and unnecessary, it opens a few other windows during the process and I feel it could be streamlined.

Pros

Very versatile, easy to use. You can call, text and fax all in one system.

Cons

Hmmmm. Can't think of any right now. Must be good.

Pros

RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.

Cons

Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.

Alternatives Considered

Zoom Phone and Vonage Business Communications

Switched From

Webex Suite

Pros

We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

Cons

While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

Alternatives Considered

8x8 Work, Microsoft Teams and Zoom Phone

Reasons for Choosing RingEX

The lack of features, customization and minimal support, compounded the issues we already had with the system's requirements.

Reasons for Switching to RingEX

We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company.

Pros

RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients.

Cons

The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral MVP. Regardless of where you take your PC, you can now accept your calls with you. Despite the fact that getting accustomed to it requires a smidgen of investment, the experience has been positive overall.

Pros

They protect my company from missing calls and act professionally

Cons

the cost could be less - but the service is great

Pros

I love this program for making calls and not having to use my own number.

Cons

Sometimes it can glitch out but usually gets resolved fast.

Pros

Being able to have my full class in the video conference.

Cons

It's a bit difficult to do large video conferences requiring a bit of maneuvering.

Pros

What like about this app it's that it keeps a log of our phone calls

Cons

What I don't dislike is having to log in

Pros

Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

Cons

THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

Alternatives Considered

Five9

Reasons for Switching to RingEX

When purchasing RingCentral it had the right combination of features we needed at the time.

Pros

Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of communication.

Cons

We have had no issues to date and are satisfied with RingCentral

Pros

I like that it's a very complete platform, it's quite stable and its reports are easy to consult.

Cons

One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)

Pros

Lots of features and the ability to have multiple locations / numbers.

Cons

Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without warning and now having to wait on an unnecessary TCR certiicate to be approved for conversational texting which isn't necessary and could take up to 30 days). Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7. We've had 3 different account managers in as many months. Lots of language barriers and problems with support.

Pros

I love that i can download the app and call any pts from my personal phone with my business number showing up

Cons

The thing i like least about ringcentral is the text message feature.

Pros

I like the multiple functions of the system that act as a real telephone.

Cons

Some functions don’t operate easily and can hinder work communication. Changing the settings doesn’t always improve the problems either.

Pros

Enables us to setup teachers with Soft phones on their mobile phones, enabling them to call parents using the school's main phone number as their call-back number.

Cons

The phone app is slow to respond at times, ringing 5 or 6 seconds after the desk phone (all settings are to ring all simultaneously)There are at least 2 or 3 different sets of instructions to setting up a hot desk phone, none of them helped, so the documentation on their website desperately needs a review

Pros

I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell.

Cons

Sometimes connection can be a bit spotty but overall im very satisfied

Pros

How easy it is to use. I am able to text my clients.

Cons

There is nothing I do not like about RingCentral. Its super user friendly.

Pros

We used this when we wanted to bring in a VOIP system. It was tested and used for a few weeks but we decided to go in a different direction. It is a good overall system.

Cons

It wasn't bad, just needed a bit more refinement. The app is useful but we just went with teams.

Pros

Design nicely
Can be migrate with other platforms

Cons

A lot of netword issues
Sometimes works sometimes not

Pros

Don't need a desk phone and also don't need to use it through a desktop computer. I've always used it directly through my phone.

Cons

Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something. The number I was assigned also comes up on peoples phones as spam. I wish the dialpad and the search function were more cohesively integrated.

Pros

I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home.

Cons

At first the application was confusing to use but customer service was really helpful. So not really a con.

Pros

RingCentral is pretty easy to use and having to use it for Efax as well and our calls to be timestamped.

Cons

There really isn't anything to complain about it since it has been great since I have been using it.

Pros

The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.

Cons

There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer

Pros

The video conferencing is probably my favorite part of RingCentral MVP.

Cons

I don’t think there’s anything about RingCentral MVP that I really don’t like.

Pros

I like it because it is very easy to use. You can Send message, video chat, conférenceMaybe this can replace Teams

Cons

I think the windows application interface could be improved. When the window is minimized, the readability is not optimal

Pros

It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our on call staff so much easier than if I had tried to forward each phone individually.

Cons

The beginning was a little difficult for set up, it takes a while to understand (Or it did for me!) but once I understood everything it was so easy to get going.

Pros

Easy and affordable. Download the app and link it to your calendar

Cons

Less compatible. Often caused problems to conference in new people who are not already part of the ecosystem

Pros

The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone.

Cons

RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service.

Pros

The user interface is easy to navigate and can be picked up relatively quickly. Customer support is helpful

Cons

Not much in the negative side. Sometimes it does run slow but note sure if it's the program or internet connectivity

Pros

It was a simple solution for a small business to route calls from a general number to individual phones. Calls were never dropped and I liked that it transcribed voicemails.

Cons

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Pros

Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted.

Cons

it falls short in terms of integration options with other business tools

Pros

Calls are easy to make and forward to other extensions.

Cons

We haven't been able to text in 3 months!!!!! Our TCR application has been jumping back and forth between being Denied and Pending. Every time we call RingCentral, they tell us they can't do anything about it except expedite the application (them expediting it is equal to us waiting 3 months to find out that it was denied for some undecipherable reason). Please heed this warning if you plan to buy RingCentral services. I have been better able to help myself with their services than if I were to call them to help me out. We paid for call and texting services yet we're only receiving calling services. Not only have we lost a lot of business due to not being able to text, but we also are paying more on our RingCentral bills than ever before. DON'T SIGN UP TO RINGCENTRAL IF YOU VALUE TEXTING.

Pros

I love that I can get and see all calls that come in to my office directly to my cell phone. I can return calls from the Ring Central app and it will display my office number and not my personal number.

Cons

Have not had any issues with Ring Central so far!

Pros

I have been using Ring central almost 1 year to communicate with office purpose for Online meeting and video conference. Ring central is user friendly tool for audio and video conference and main thing I used for Communication with office Uses.

Cons

I ring central have Message platform for communication it will use for business platform for video conference and meeting.

Pros

It's just so easy to use. Adding your contact is a few clicks, transferring calls is easy, conferencing is easy as well. The video calls are great quality, everything just runs smoothly, i highly recommend getting RingCentral.

Cons

I really don't have any complaints about RingCentral. It might be more expensive than their competitors but you get what you pay for.

Pros

Easy interface with multiple status during calls and no audio issues during calls or transferring to another agent.

Cons

it could improve the compatibility with some headsets, the set up may take a while is this issues is not address properly.

Pros

The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular updates; they just realised a new update too. I admire any product that continues to bring updatesVoicemail emails; they send me an email with the voicemail transcribed. This is super useful and saves me time having to listen to voicemails I miss

Cons

The customer support was a bit slow, like maybe two days. It wasn’t awful but could be better

Pros

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

Pros

It allowed me to mask my cell phone number.

Cons

It was difficult sometimes to tell that a call coming in was via RingCentral, and sometimes they were misdirected.

Pros

It's a solid solution for telephony, IVR and other standard functions.

Cons

It's not as intuitive as some other solutions and it takes longer to complete some tasks.

Pros

The recording and easy to navigate- user friendly and has everything I need

Cons

Nothing so far. I like everything, text, chat, calls and meeting app

Pros

The ease of teaching yourself how to use it, customer service is great as well. Highly recommend!

Cons

I don't like that you can't save text messages from and to clients to save in the file when we close a file.

Pros

For an office on the go, distance work, and remote office a must have tool in your daily work. You always be connected to your customers, colleges and people you need in your daily routine work.

Cons

Internet connection must be very good and if you use it in other country (for example on business trip) you must have a good VPN to be connected.

Pros

I Like how On Ring Central you can also text , send fax , and video chat make meetings. It literally a cellphone on a computer screen ! Its really great ! makes commination so much easier !

Cons

Sometimes when the updates happen they do tend to restart a little slower

Pros

RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.

Cons

The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.

Pros

I enjoy how easy it is to start using the software, especially if you're already experienced with other video conferencing systems. It feels a bit outdated to me, and I do prefer the interface and functionality of competitors a bit more, but overall, RingCentral MVP is a solid pick.

Cons

It feels and looks a little outdated and I see some potential to improve the interface, functionality, customization, and options available.

Pros

What I liked about Ring Central is that I didn't have to use my personal phone number but it wasn't a whole different device

Cons

There wasn't anything in specific that I didn't like about Ring Central

Pros

I like that I can see my voicemails, faxes, etc all in one place

Cons

I've had problems with it freezing and not working correctly

Pros

I like that there's a portal and an app. Certain functionalities are easy to use. Fairly cost effective.

Cons

There are issues with VoIP sometimes. Ultimately my least favorite thing about RingCentral is changing/updating voicemails, messaging, prompting to for each different line because there are multiple places you have to go to make changes. It's not straightforward to click on the line and make the changes. You have to go to multiple pages and screens to address each line.