--- description: Review of Zadarma Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zadarma | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Zadarma](/software/173719/zadarma) # Zadarma Canonical: https://www.softwareadvice.ie/software/173719/zadarma Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/173719/zadarma?page=2) > Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform. From flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits. What You Get with Zadarma: Global Virtual Numbers Instantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required. Cloud PBX with Visual Editor Build your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes. AI Voice Agents Handle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data. Integrated CRM or Seamless Sync with Popular Platforms Use Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context. Call Analytics and Performance Monitoring Track call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports. High-Quality VoIP Calls Enterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are. Recordings and Transcripts Automatically record calls and generate transcriptions — perfect for compliance, training, or quality control. Free Cross-Platform Softphones Make and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows. Flexible Billing Choose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees. Developer-Friendly API Add telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations. Why Choose Zadarma: 18 years of proven expertise in VoIP and cloud telephony Over 2 million users worldwide Fully GDPR-compliant and secure Localized service and multilingual support Trusted by businesses, startups, and developers across the globe Whether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience. Get started today and join thousands of companies that rely on Zadarma for smarter communication. > > Verdict: Rated **3.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 64 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM - Calendar Management - Call Centre Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transfer - Caller ID ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (675 reviews) 5. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1201 reviews) ## Reviews ### "Ease of use is the key" — 5.0/5 > **Irina** | *17 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent. > > **Cons**: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls. ----- ### "Account offline without a proper warning" — 4.0/5 > **Dmitriy** | *24 December 2023* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season \! > > **Cons**: Poor customer service and endangering our business in the busiest time by turning off service without a proper warning > > Used the service for over 7 years prior to that. ----- ### "Terrible implementation, but worst is their inconsistent price\!" — 3.0/5 > **Verified Reviewer** | *10 September 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: After a long process, it worked and I could do good voice calls from my cellular with their terrible app. > > **Cons**: I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why? Because Zadarma is Zadarma and those are their values. The prices are high, we wanted to try it but it quite expensive. Terrible app on Android. Very hard to implement. Very hard to find the recordings - it's not intuitive. Problems on their website - I starter registering a phone number but it didn't do that. Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right. I talked about values - here it is. When a company doesn't have good values, this is what happens. > > Terrible experience. From the beginning it was very difficult. I am very angry at companies that are not transparent with their clients just to have a bit more money at the end. I think that Zadarma has to work first and foremost on their core values as a company. ----- ### "I soon came to appreciate how this VoIP contributes to efficient & economical business communication" — 5.0/5 > **Verified Reviewer** | *6 December 2017* > > **Pros**: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality. > > **Cons**: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem. ----- ### "Outstanding Service" — 5.0/5 > **Verified Reviewer** | *31 January 2019* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries. > > **Cons**: The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great. > > I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/173719/zadarma?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/173719/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data