--- description: Review of Zadarma Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zadarma | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Zadarma](/software/173719/zadarma) # Zadarma Canonical: https://www.softwareadvice.ie/software/173719/zadarma Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/173719/zadarma?page=2) > Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform. From flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits. What You Get with Zadarma: Global Virtual Numbers Instantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required. Cloud PBX with Visual Editor Build your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes. AI Voice Agents Handle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data. Integrated CRM or Seamless Sync with Popular Platforms Use Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and better context. Call Analytics and Performance Monitoring Track call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports. High-Quality VoIP Calls Enterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are. Recordings and Transcripts Automatically record calls and generate transcriptions — perfect for compliance, training, or quality control. Free Cross-Platform Softphones Make and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows. Flexible Billing Choose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees. Developer-Friendly API Add telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations. Why Choose Zadarma: 18 years of proven expertise in VoIP and cloud telephony Over 2 million users worldwide Fully GDPR-compliant and secure Localized service and multilingual support Trusted by businesses, startups, and developers across the globe Whether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience. Get started today and join thousands of companies that rely on Zadarma for smarter communication. > > Verdict: Rated **3.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 71 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM - Calendar Management - Calendar/Reminder System - Call Centre Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transfer ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews) 2. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14687 reviews) 5. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) ## Reviews ### "Ease of use is the key" — 5.0/5 > **Irina** | *17 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent. > > **Cons**: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls. ----- ### "International numbers that actually work well" — 5.0/5 > **Verified Reviewer** | *6 April 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Getting international numbers was straightforward. Routing them to one central team works smoothly. Customers are more comfortable calling local numbers. Call quality has been stable in different locations. Billing details are clear in reports. > > **Cons**: You should monitor pricing for different destinations, and especially for outbound international calls. > > We mainly needed local numbers in different countries. Over time we started using more of the platform. ----- ### "Terrible CS to use, even if attractive package and good features." — 1.0/5 > **Ahmed Mahrous** | *21 October 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works\! > > **Cons**: Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains\! > > Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business \!\!\! ----- ### "Simple system that helped us organized out calls" — 5.0/5 > **Verified Reviewer** | *11 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. > > **Cons**: Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. > > We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. ----- ### "CRM integration made daily work easier." — 5.0/5 > **Verified Reviewer** | *17 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. > > **Cons**: Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. > > We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/173719/zadarma?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/173719/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data