About NCR Aloha
NCR Aloha pricing
NCR Aloha does not have a free version.
Alternatives to NCR Aloha
NCR Aloha Reviews
Feature rating
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Easy Choice
I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.
Pros
Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.
Cons
NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.
Reasons for Switching to NCR Aloha
Scalability, fiduciary confidence, security.- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
My Review
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.
Pros
Device compatibility across windows workstations. Ease of end user use and ease of basic programming.
Cons
The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
15+ years experience using Aloha POS
Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.
Pros
Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service
Cons
Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Aloha Review
Aloha has worked really well for our restaurants. It is a workhorse. Could be a little better with 3rd party integrations.
Pros
Works well in the restaurant and is easy to train staff on how to use
Cons
Menu management is a little cumbersome until you get used to it.
- Industry: Hospitality
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
NCR Aloha
Our overall experience with NCR has been great. The product, while it may be on the higher side of pricing, is well worth what you pay for. You just have to utilize it properly.
Pros
We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.
Cons
Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.
