--- description: Review of BOSSDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSSDesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [BOSSDesk](/software/174544/boss-support-central) # BOSSDesk Canonical: https://www.softwareadvice.ie/software/174544/boss-support-central Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/174544/boss-support-central?page=2) > BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience\! With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an integrated Help Desk Ticketing System with Asset Management available on premise or in the cloud enabling your team to process service requests efficiently and expeditiously. The result? You provide an exceptional employee and customer experience. WHY CHOOSE US Expandable to serve multiple departments Service delivery enables the ability to create relevant forms, workflows, and more US-based support team Intuitive user interface iOS and Android mobile apps BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love. Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk. > > Verdict: Rated **4.7/5** by 145 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 145 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17 June 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Cons**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "BOSSDesk is a BOSS" — 5.0/5 > **David** | *10 November 2025* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: ticketing process was very easy to get setup; feature set was loaded with tools we do use such as asset mgmt. but we might use 40% of total capabilities > > **Cons**: pricing was a little high; some updates needed more updates and resulted int some downtime or lag :) > > great product for tracking tickets and hardware throughout the enterprise and getting the ticket to the right person or persons. ----- ### "Products Capabilities" — 5.0/5 > **Junior** | *16 May 2019* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. > > **Cons**: Not keeping customer update up coming features. > > Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 May 2026* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Cons**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "Excellent Value" — 5.0/5 > **Hayden** | *30 October 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration with Entra ID/Azure, tasks, etc. > > **Cons**: Not applicable. Features are being added, improved and refined on a regular basis. Reference/documentation materials are also good. > > Any problem (very few) we've encountered was addressed and resolved immediately. I would rate our overall experience as, excellent. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/174544/boss-support-central?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/174544/boss-support-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data